[Music] hey everyone it's Justin thank you for watching and welcome to my house it's time for another edition of comment desk this will be number two it's been about like two or 3 weeks since I recorded the last one and man my comments have gone up I don't know what I'm doing right or doing wrong but there's a lot of comments so let's head over I'm on my YouTube channel here um You probably not seen this view before but I've got a filter here to check for comments that I have not responded to and embarrassingly this goes back about two weeks it takes a bit to load them all there's so many of them but let's get started here at the very bottom we'll go with um J and 1 100 is it possible to change automatically the status like out of office available away in teams by using a similar method he's talking to the video he's talking about the video I did where I show how to open and close teams on a schedule um Jan one I don't think there is because there's no pre-built thing on automator for Microsoft teams a lot of the automator stuff is built around uh Apple's things so if I open automator here you can see I've got calendar contacts files folders internet mail so notice these are all like apple applications Microsoft teams isn't one of those so I don't know of a way to do it um but I am curious now so I'm going to put this kind of in my backlog of kind of things that hey is there a way to kind of do this but off the top of my head no I don't know a way to do that with automator although that's not a bad idea um the whole idea of Microsoft teams in your calendar should take care of that for you right so if you're using your calendar to say that you're in a meeting or um if you're using teams and you're actually in a meeting it'll put you as in a call stuff like that so that's why I haven't looked into it cuz it does that pretty well I'm a pretty big calendar person myself so that pretty much takes care of it for me but definitely add this to my backlog of things to maybe do so short answer no I don't think so long answer you may see a video sometime in the future uh I doubt it but uh it's worth some looking at to let's go to the next one from Mr class Mass uh from two weeks ago we are trying to have uh my head's in the way again let's move my head that direction while we read the comment here uh we are trying to have incident to create a jira bug ideally there is a button on the incident that when selected creates the jira bug not now agile in the middle how would you recommend we do this um and this is in response to my video service now and jira integration incidents cases or any task um let me be pretty straightforward Mr clasm the whole recommendation I gave in that video was to have uh service now agile in the middle because it's a pre-built integration meaning you don't have to maintain it service now is maintaining it so that's my recommendation um if you want to go around it yes you can there's a Jirus spoke um with integration Hub so you have to have integration Hub um and you need to put the spoke in you need to build your workflows out or your flows and flow designer so you've got a bit of work to do but that's the way you're going to do it um and then you got to think about are you going to keep that in sync if that bug gets closed so lots to kind of design there um but that's not the way I actually recommend doing it I made the video for that reason because I recommend using that middleman it's it's um it's something that can be transparent too like people don't not have to know that you're using agile as the middleman so um I don't know that was the point of that video if you want to do it without it um definitely use the jerus spoke and go for it so next up is is deran knite 3997 also from two weeks ago thanks Justin this is actually about the same video service now and J integration uh thanks for the great video thank you for watching I appreciate that and leaving a comment quick question when you take an incident and you create a story and that obviously syncs with the jira and creates a jira issue is there a way to say which issue type you would like to create with the incidents incident for instance in my use case I would like to create a jir issue of production bug type and what I'm trying to figure out how is how I would specify that well deran knite 3997 you do it when you're configuring the integration with jira um there's some mappings that are defaulted to out of the box Maps uh for if I have this story record in service now create this particular issue type in jira so you have to go play with those I imagine based on the way you described this though that you may have several different paths to go production bug versus an issue versus just a generic old regular bug uh from someone testing if that's the case you're probably going to get into some inner workings of that integration and uh you probably could leverage a decision table to open different kinds of issues over in jira um that's a little bit more intricate so just like I was telling Mr classus down here or class Mass um if you get outside of that kind of single use case um then you might want to start looking into that jir spoke and not using agile as the middleman like he was saying in his comment um and in that case you're kind of taking ownership of the integration you're going to have to do all that hard work yourself so um definitely is doable uh but you're going to have to either modify something with the integration I showed or you're going to have to make your own integration um uh also no this is actually moving to Azure devops Shaman uh SDM 7hq can you show us the table map for epic field on a story table uh story can you show us the table map table map for epic field on a story table I'm not sure quite what you're asking there because epics don't match or map to stories um that's not how Azure devops work um so epics uh in fact I don't even remember what they map to let's go ahead and open let's see how quickly I can get my um other instance open here and actually look at those mappings for the Azure devop all right so my instance finally came up here let's search for Azure devops I've got my team integration settings which I believe is where all that stuff sits where those maps are so maybe not um let's go that's the team that's the agile team there's the uh ah there it is okay so let's start over again Azure devops instances is where you want to go then you open the instance which I'll open my connected one here and then there's process mappings and then within the process mappings you can see here I've got different process names agile basic cmmi scrum if I open agile there was my table maps and you can see here where epic uh is ma to Epic right so that's like the default stories user story in service or user story in Azure devop is mapped to story and service now epic is mapped to Epic so that's why I was a bit like with your question uh what do you mean um mapping an epic to a story uh can you show us the table map for epic field on Story table or did you mean the story field okay let's go back to that one so if we go to the user story um there is the map and so you can see okay this might be what you're looking for um the internal field is going to be epic right so in service now on the story table epic is the field and it's mapping to system. parent it which is the external field you can see it here over in azard devop so system. parent I think is the one you're looking for so so I'll go update the comments um so you see that but it looks like I found your answer um just took me a little bit to get there but we got there all right uh next and thank you for watching by the way um next up is dim ho or d m h OJ um and the workspace is updated yet again yes that is the the routine here with service now when they move things into the store applications release process now they can update it kind of whenever they want right when there's a bug or when there a feature they want to release without waiting for a family release so you're right yes it definitely has been updated and I have not um done an updated video since they've updated in fact it's been completely overhauled since I made uh that video you're talking about there the May 2022 updates that's over a year and a half old now I guess since I've done that so I'm trying to get rid of this thing on the screen um how do I just Tab out of there yeah there we go Tab out okay all right so I got to scroll back down uh there was that one in the workspace all right next up from Paul walhof 6592 why you call it goals and targets and not objectives and key results that would make it much easier to reflect to well Paul woff 6592 I don't work for service now I don't design the software I'm not on the product team they call it goals and targets um I suspect they're trying to keep it generic is my guess um but uh objectives and key results I believe is you know there's a book I remember reading about it and it was um it's from that Capital investor guy um and Google adopted it so there may be an issue like a legal issue I don't know um that's probably a question better directed to the service now product team which I'm not a part of I'm not connected to uh the second question the current value of the a key result Target needs to be entered manually are there any plans to make it possible that this is automatically fed from other systems um yes in fact they've updated it since I made this video um the video he's referencing for everyone here is okrs objectives and key results with the service now goal framework um that was even before like they had even you know been they've developed that application a lot since I made that video so yes um there's a ways to do stuff automatically and of course it service now you can integrate with anything um should you have the right licensing and the right development expertise at your disposal um but yes Paul I'll update here but uh number one I didn't name it and so I was connecting the DOT between hey the okrs and goals uh trying to show people that you can do akrs okrs and service now and yes there's the ability to do automatic stuff maybe I'll make a video on that too so I got a couple things to add my backlog all right next up from putu uh p91 hi Justin great video thank you thank you very much for watching uh this is in reference to my service now visual task boards one of my most popular videos on the channel uh just had a quick question is there a way to relate the board statuses to the actual task stat status for example if I move it to the done section can it be automatically marked as complete in the system heck yeah you can um I can't remember it's been a minute since I made that particular video but let's head over to my PDI and I'm just going to open um I don't think I have any incidents in my new PDI let's go ahead and see here it's running the crawl there for the store I do have incidents so if you were to make a visual taskboard from uh a table like this you can go up to the state which you were talking about and you can go to show Visual taskboard and instead of having that to-do and the done Lane um that you were referencing notice that it put the States along the top as the lanes um or the columns so I have new and progress on hold resolve Clos and canceled and when you drag this incident from test to uh test incident from new to in progress It's going to update the state so let's look at that this incident right now is in a new state we'll just open it to make sure um that it's in a new state and you can see it right here state is New and we want to update the state by dragging it to in progress so it's just going to just drag it over there and if I open it again now the state will be updated to in progress so that's how you do it um and so you want to make make basically don't do a free form board in uh your visual task board make sure you're doing a data driven board or do it like I should just showed you create it directly from the table so uh I have to scroll back down again because every time I come off of here it goes down all right so yes yes you can and hopefully you see this video how to do it all right next Andrew fielden 284 asked 12 days ago how do I change the categories on the story board can you use your own custom free form board this is in the Sprint tracking in service now um no actually you cannot on the Sprint tracking that is part of the agile board and it's uh it's not configurable I don't believe there is a way that you can um if you do um you can use a custom free form board and then you're going to basically change um your um your your swim lanes are going to be the Sprints and you're going to go off to the story table and uh you got a little bit of work there to do about your your uh vertical Lanes instead of your swim lanes for State um so it's not exactly free form like you're asking there it's more of a data driven board with some modifications um so you can do it it's just not going to be from the mod board view there so sorry about that Andrew um but that's that's the way that one's going to work uh next comment from Angela Butler 9850 12 days ago uh she's referencing send any service now task to Azure devops one of my videos and she said this is great thank you uh Angela appreciate that have you tried to set it up with two-way integration I would want to close the Ado story and have it update and service now against the catalog task uh SC task there we don't want to go to Agile Dev we want to bypass that and just go from schedule or catalog task to Ado right now we don't need to worry about incidents either well just a few minutes ago I was saying that's not the way I recommend doing it not that you have to do it the way I recommend it I actually recommend you have agile as that middleman or that middle um record in order to do it especially especially especially when it comes to catalog tasks right so there's a very special relationship between requests requested items and catalog tasks and to have a catalog task directly hooked to I actually now that I'm saying it out loud that's not so bad it's not like the incident where you hook an incident directly um instead of having incident task flow over um so you actually it might be all right with catalog task uh but okay so just like I answered before if you're going to do that you're going to need to use the Azure devops board spoke um so there's a Spoke just for the Azel devops board I think it's called board it sounds right um let's just go to the service now store and make sure I'm saying that right store please don't make me log into the store sometimes it makes me log in yeah I'll just open up um uh let's go to that other browser I had there it's so weird once it knows who I am it makes me log in uh but if I go to a browser where it doesn't know who I am um I can open up the store without having to authenticate and log into the store so um just open a different uh profile there and we'll search for Azure devops and I believe it's called Azure devops board spoke uh aure devops board integration for devops receive work items from Azure devops boards integration Hub yes you're still going to need an integration Hub you're still going to have to do all that um and I think I'm just making sure there wasn't anything Integrations there's 24 of them this is it this is the one I I wanted to Microsoft Azure devops board spoke so not the integration um the actual spoke and this is where you can have all the actions to do everything you need so you would have to build the flow in flow designer on your instance to you know hey when a catalog task gets created for this team go ahead and send it over and keep them in sync and all that so again you're designing your own integration but that's how you do it um not the way I recommend it I think if you want to save some time you want to do it the other way where uh they've taken care of that for you but you ask the question and that's the answer um I changed my mind about the catalog task I actually think that's appropriate um if you were doing the request or the requested item I'd be like hey hey I wouldn't do that but the catalog task actually feels okay in my mind knowing how it works all right um next question is um let's see here Angela Butler there okay this is from Allan Ovation um eight days ago very nice video he's referencing oh that was a recent one create a Json payload with the Json Builder step I really like that one I'm actually using that now uh in one of my my flows but he said very nice video thank you Alan appreciate that uh for the Glide date time within your prepare rest body script you may be able to use the get display value of the respective input field to get into your time zone without needing to do the math question mark um yes one of the scripts I was looking at had the get display value um and I chose I can't remember if I even tried it or just kind of once I go down a road I kind of like hey let me get this finished so I can mark the task is complete um Additionally you could add a Time Field to capture when you think that task or event will be done so it isn't always doing 1 hour as your task could vary in length the time needed um yeah that's actually not the case on this one I just wanted a representation of my video um so my videos are tasks and I wanted a representation of when that video is going to release and if it's an hour it fits really nicely on my calendar so I just want it to be an hour long um the videos are never an hour not usually uh I don't think I have an hour long video but yeah that was intentional for the one 1 hour window uh but yeah if someone had something where it was you could definitely send a different date and time um and instead uses the value from your content record just a few suggestions to throw out there since I happen to see think of them haha I know you're a fan of always optimizing or treaking but this would probably be a lower priority well as you can see with me getting around of the comments Allan um it's definitely a lower priority getting the comments obviously I've had to carve out time for this but um what I ended up doing is I um I don't know if you saw um the end part of that video is I have done away with the script I don't need the script step anymore because I'm using the Json Builder step so um within that Json Builder step I bet I could do some of that tweaking um to the dates and times and time zones because there is still some funny business going in there where I have to like add an hour um within the Json Builder step there's no get display value but there's also in that Json Builder step there's a convert to string uh which I think I think is the same or similar to the get display value but yeah thank you for watching and leaving such a helpful comment I appreciate that and um yeah that was a fun video to make and like I said I'm actually using it um on the same video uh a jende 3670 also asked how can we return CIS ID I think that's ID CIS ID through transform data broke data broker script and UI Builder um man that has nothing to do with the video you posted that comment on so um I'm happy you're on the channel and watching my videos I appreciate that um UI Builder is something I'm still learning I would consider myself still a novice and UI Builder I haven't wrote any data broker scripts I haven't done any transforms uh I haven't done any of that stuff most of what I've done in UI Builder is drag and drop and kind of follow tutorials in fact I have a couple videos from last year where I'm basically just following one of the tutorials from Brad Tilton kind of to build my own recipe thing so I am not qualified to answer your question um it also has nothing to do with the Json Builder step so I'm not sure if you left this on the Right video so I'm just calling it to your attention in case you need to go post that to someone else's video that you might have got confused for mine Cu uh not really but I'll update here and uh obviously you've got this this video to reference as well um again thanks for watching I appreciate it and always thanks for leaving a comment I love the interaction next up uh pout a hied some of these I can't pronounce uh I have an issue with the renewal calendar view even though we are getting some results when using the list view for Renewal calendar view these results are not being displayed so this was done on the the new C new renewal calendar in the software workspace or uh software asset workspace and service now um hey I I've said this a couple times in the channel this isn't a really good format for troubleshooting um I you know it's kind of like I need to see what you're doing I need to see how it's configured I need to compare it to what's out of the box versus what I have in sometimes in My Demo environments sometimes out of the box is different from what we demo and so I'm not again I'm not really qualified to answer your question um so I don't know why you're not getting results like I showed in the video uh I'm sorry about that but you may want to check out the service now Community this is a good time to plug the service now community that is a great Forum to get technical support technical help because you can post your question question like you've got it here you can put in a screenshot there are experts that can come in and respond and ask you for maybe even a quick recorded video or something and it's just a good format here on YouTube it's just not a great format for troubleshooting someone's service now and since unfortunately so um I appreciate you watching appreciate you taking the time to leave a comment um but yeah you probably need to get a better expert than the guys showing the the demo stuff um and not actually changing the configuration uh next up uh at early main this was 7 days ago thanks Justin uh we were looking to disable this feature for the exact reasons you mentioned in the video go figure this was about uh disable service now product feedback in The Help menu and I'm so glad that that resonated with you um because I felt like if I was the owner of an instance and feedback is going direct to service now and it's because I did something wrong like or I I need to fix something I'd want to intercept that so I was thinking about it since I made the video it would be nice to have like a form where uh people can provide feedback and then you could like check a box or hid an approval or something then didn't go ahead and send it on to the service now product team so they have it and you could tell your customer like hey now they've got it I don't see that in this initial release of how they did that so I'm glad um that we can disable it and I'm glad you found it helpful so thank you for watching and um I appreciate the feedback from you next up Grant Hamilton 649 three hi Justin great video again thank you very much question is there a way to put PA workbenches in these dashboards I find them very effective and I don't see that option here yet thanks again so he's talking about um I this is from my Tokyo uh playlist the new dashboard experience in service now platform analytics workspace I believe is what that Ellipsis is missing there the dot dot dot let's head over to my PDI actually not my PDI let's go over to to Utah and I'm going to go into platform analytics workspace oh man it's Utah it still hasn't had this sorted yet I'm so used to Vancouver where the workspaces are all sorted now um I believe the short answer to your question I believe you can add performance analytics Widgets or stuff into but you may have to re uh design them or something so let's go to data visualizations and I'm just going to hit new and make sure that I'm not crazy here this is Utah so this may actually be different in um let me get my head out of the way this may be different in Vancouver let's just see here these are all vertical bars okay so this is not performance analytics um so what is this indicator scorecard so this would be this is like a little bit of the kpis um like the little bit of performance and a so you can select one but I don't think this is what you were asking yeah so these are definitely PA indicators um but that's not I think what you were asking is how do you get the the visuals on the dashboard let's see here oh man I lost it again um is there a way to put PA workbenches in these dashboards yeah so I don't know of a way personally Grant um and I haven't been tasked with doing that yet I'm going to put this in the um not sure there may be a way cuz for a couple releases since they released this and something's telling me I remember being in a workspace this will be one of the out of the-box workspaces that service now is built I don't know if it was like ham or GRC or something but there are performance analytics stuff on a landing page so it may be it may be getting into UI Builder and adding it there on a landing page or something not necessarily the platform analytics dashboard that you can put on a landing page so it may be just a different way to go there but I'll put this on my list of things to kind of percolate and think about um to see if they're possible or not so uh thank you for watching appreciate it and uh thank you for the question next up we've got um I I think this is Spam uh buy YouTube views uh EO e45 from 5 days ago your number one subscriber they were responding to a short that I posted for Allison and I's podcast the otterly AL Allison podcast number 33 um thank you uh I appreciate you being my number one subscriber I don't I I think I have other subscribers that are closer to number one um but uh yeah speaking of a longtime subscriber look who's next here Kevin Eldridge or Eldridge Kevin M as always thank you Justin he's responding to posting external links in the service now top menu I did a short there's a longer video showing how to do it and actually in comment desk 001 is where I figured it out how to do it in the video uh but I made a separate video cuz I thought it was cool enough so thank you Kevin uh I appreciate you I always appreciate your interactions on the channel and I'm glad you found that one helpful so thanks for being a subscriber Kevin uh next up munil um two days ago not related to this but while using the Json parser step if we don't get 200 and if we get 44 other error then it's throwing cannot convert null to object error is there any better way to handle this um so this is similar to the other question I had on my Json Builder step this has it's actually more closely related than what they asked about data transforms whatever um but the only thing that comes to mind is your error handling when you're working in that so let's hop into uh flow designer and um let me show you something that you may have overlooked let's see flow designer when you're designing an action right that's what that video was about I was actually it's a Json Builder step within an action that I'm doing and I'll probably open that particular one so we can take a look at it I believe that was in my uh Justin's house application yeah convert complex convert checklist no that's not it um create Google Calendar event is the one I was working on and um there's a step it's going to let this load here for a second but this error evaluation step so add conditions to evaluate errors that may occur in your action steps at runtime you can overwrite the default error status and steps to produce a runtime by entering a new status code and status messages so if you add airor condition here um you can specify you know what step it came from so it could be your Json you said Json parser not Json Builder so maybe you had a message there and you want to drag that in here and say if it contains 400 do this or if it contains 20 or 404 200 do that so this is where you can manipulate or change some of that error handling and that error evaluation I believe that's the question you were asking um not really like you said it's not related to to what I was actually showing there uh but I can see how your mind connected the dots there with that one so hopefully that helps um get you in the right direction if you haven't found that on your own already all right next up is going to be from junk mail 9958 um I think this is more spam on my Microsoft edge browser settings video uh this is another oldie but um a goodie uh basically I don't even use Microsoft Edge anymore I'm actually on Apple but he says or they say oh my gosh thank you I did get my life back if I made a video it would have been exactly that ah my day looks so much brighter um I detect a little bit of sarcasm but you know what thanks for watching thanks for looking at the video thanks for taking the time to leave a comment I appreciate it um you know not everything I do is right for everyone uh most of the videos I've been making are things that I would want to see and I know that not everybody would want to see what Justin wants to see so that's okay with me it's a big world out there and um any any um anytime that this could be helpful for someone then that's great I I feel like I've um maybe made a difference in the world or for those that were use service now at least um next up Darius k Mary uh nice highlights very helpful this is from my service now store highlights or SSH last week's episode 1027 2023 thanks Darius I appreciate that um I make the service now store highlights video as a service to myself first so that I can keep up with what's going on in the service now store because I'm working with customers all the time and they may not know stuff that's new so I feel like my job as a uh Solutions consultant for service now I don't work for service now but I work for a partner that works with service now that it's my job to keep up with stuff so that I know and can find the right solutions for people and since I was taking the time to do that I said hey I can share this with everybody else so that's how service now store highlights got uh born and recently on uh one of our October episodes I converted it um or added to a Audio Only podcast version so now you don't even have to watch it um you can actually listen to it you can increase the speed on it to one five 1.5x 2X or whatever you can handle and you can listen to me talk really really really fast um and go through the highlights so you can keep up with what's going on uh really really easily so thanks Darius for watching and leaving a comment next up Reese Brennan 90 uh 10 hours ago Wow we must be getting to the recent ones here this is in response to service now project workspace 3.0 fixed um hey Justin I promise I'm not stalking your content hey hey reys it'd be okay if you were stalking my content I certainly don't mind uh please stalk away uh I don't mind at all it doesn't offend me appreciate it you seem to have a good SEO I have given little to no thought about search Eng and optimization reath so thank you again for the compliment um I uh I'm glad that it's showing up and stuff um that might be more of the algorithm that YouTube's done is working in my favor because maybe I watched the video and uh and stuff like that it looks like I got to click read more on this one so let's go ahead and do that here and I'll highlight it again have you come across an issue where in a fresh Vancouver PDI instance or an existing upgraded instance that when the view is month or below if you adjust a task and it changes by hour it locks the browser up um no I haven't so let's let's look at that again uh have you come across an issue where a fresh uh when the view is month or below so I'm assuming month or day um not year if you adjust a task and it Chang es by hour it locks the browser up I don't know um let's go look let's go over let's go to my PDI and let's go to Project ah I don't have project workspace in my PDI can you um maybe and I don't I guess I have a Vancouver instance let's go this might take a second to load I'll cut out the loading time all right let's head over to I actually had a log in uh let's head over to project workspace you know I'm sitting here thinking about it like I didn't know I could change the view um did I know that or from month to something else to year I didn't know I could do that let's see all projects I was actually demoing to a customer of the day and I think is it this one Implement conversational interface actually has some data in it um this should take me directly to the work breakdown structure and the Gant chart uh the WBS being on the left- hand side Gant chart being on the right hand side and um trying to talk longer so it'll load up I don't know I haven't been in this since and actually uh while we're waiting I'm on PTO but the comments got so there's so many comments I was like hey I got to record a comment desk um so I made sure yeah this one doesn't have any let's go back home here I picked the wrong project uh which one was it the other day that I did is it add fingerprint maybe it's this one yes has some Tas okay so uh first let's change okay this is what he's talking about so day week month quarter year and then auto fit so let's go to month like he was saying and let's go back to what he said here um have you come out when when the view is month or below if you adjust a task and it changes by hour it locks the browser up so H if I adjust a task and it changes by hour I don't know what that means changes by hour might be just a the way you phrase that my brain isn't understanding at the moment but let's adjust a task here real quick let's go you said by hour so let's just change this to 1800 and hit of update everything looks okay it's not locking up I can still do things let's see if I can open yeah nothing's happening there let's change the um date here let's go out a day and update yeah no problems here so I don't know if I reproduced that exactly what you were talking about um let's just go ahead and adjust that it's saving I can see it right there saved yeah I'm not having any issues um but I may not be doing exactly what you're talking about so no I guess it's a short answer I could have said no I haven't seen that issue um above that you can adjust by days no hours and it works fine so you saw me do hour there and it didn't so yeah that might be something unique um but uh I you have the video here you'll see what I did to tell me if I did it wrong if I do it the right way I'll give you the same thing I said it's hard to troubleshoot on YouTube cuz uh I'm relying on kind of text and not really seeing things so um but no I have not seen that yet so uh next up and last I'm on the last comment from seag gabula 6219 I don't know if I said that name right so uh sorry if I butchered it but please I can't see the Alas and jira integration in my PDI um I believe I I believe that's by Design I I think that you cannot do this in your PDI in fact I'm going scrolling down that video um so this not work on a PDI thank you very much for watching I recorded the video using a subr or sub production instance of service now and not my PDI so there you go um I thought that was the case but I just needed to check here so um this is one of those that service Now does not make available for your PDI again I don't work for service now um I don't make their products I'm not on their design team uh but sometimes that's the case let's go over to the service now store see if that's changed since the last time uh what was this this is the alassian jur integration so let's go back here and we'll just search for um elassi and jira um if you look actually before we navigate away from this look at this Microsoft Azure devop boards spoke notice it's automatically entitled on customer subr instances without purchase or license um so that means it's not available under PDI when you see that and we'll go for the atasi and J integration for adile development which was what that video was showing and again automatically entitled on customer subproduct instances without purchase or license it's not one of the ones that's available on a PDI so if I go back um let's check for not J service management let's see jir integration for devops I'm just going to search for jir spoke I wonder if the spoke is available in your PDI I haven't actually checked there's a different verbiage yeah yeah you can see it here so the jir is available in your PDI just not that integration so automatically entitled on sub prod instances all service now instances all service now developer portal instances as that's your PDI right here so you probably want to use uh if you're on your PDI jir spoke which means that video is not going to be very helpful for you because you're going to be on your own here um designing the integration between service now and jira but you're in Friendly company on my Channel at least with the people who don't want to do it the way that I was showing it um to use agile as that middleman and using the jira spoke would allow you to not use that aile Azure that sorry that lassan jira for Agile development integration that I showed in the video so I'm sorry that you're not able to do it in your PDI but it wasn't intended for your PDI and um you're going to have to go the route for the Jirus spoke and kind of design everything so that's the end of my comments I will update all of these um you won't have to watch me do it but uh if you are one of the people who left a comment um I will go ahead and respond and I'll include a link to this video in the comment um and that video will come out that video won't come out necessarily until later you'll be able to view it beforehand by just using the link in the comments um and then the video will release some so I probably sometime next week um so everything will go okay or maybe I'll releas it early you never know so anyways I hope you found this video helpful if you did please like Please Subscribe if you haven't already and until next time don't forget to always be learning [Music] [Music]