[Music] fso for banking now offers an outof the-box integration with Jack Henry a leading core banking system provider for the financial services industry and a technology partner of over 2,000 financial institutions fso includes both the generic jhaa spoke as well as the value added embedded spoke where the actions have been connected to the fso applications and the data model today I will show you a demo of looking up Financial account and customer information from Jack Henry's Silver Lake using two personas the first Persona of a fso administrator who is able to save development Time by using our outof thebox Boke and creating a one-time connection and setup at the second Persona of an fso agent who benefits from this inte integration by getting real-time information from Jack Henry in their day-to-day business process of helping customers so with that let's go the only thing that an fso administrator needs to do is to update the connection settings of their own jha account in our jha spoke I've blurred these settings here now let's check connectivity to the J Jack Henry sandbox environment using one of our outof thebox actions called lookup Financial accounts stream I'm going to test this action and going to request for a maximum of 10 records and provide a test bank account number that I know exist in our Jack Henry uh Silver Lake sandbox environment I'm going to do a quick run test and I am then going to see the action execution details I can then scroll down and pull up the Json response that I received from uh the Jack Henry sandbox environment I can see that for the bank account 10101 uh that is associated to a demo customer called as Cosmo Kramer so with this I know that my connection between service now fso and Jack Henry's uh Silver Lake sandbox environment is working fine now let's see how this real-time connection to the Silver Lake environment can help an fso agent so now I'm logged into the workspace for a card dispute agent AEL tutor AEL is speaking with a customer who tells him that he sees some transactions on the debit card associated with his personal checking account 10101 that he would like to dispute so AEL starts raising a dispute case and provides the account number shared by the customer once AEL clicks the save button our integration and workflows in the background take this financial account number given by the customer and make a call to Jack Henry using that integration that I just showed you as you can see our integration was able to pull that the 10101 account is associated to a customer Cosmo crer uh we were also able to pull Cosmo's uh customer information we were able to pull his uh Financial accounts and if I were to go back to the case and look for exactly which transaction Cosmo is looking to dispute I'm also able to pull the financial transactions from Jack Henry's silver system so as you can see our customers will benefit with this new outof thee boox integration to Jack Henry and they will be able to provide the right information in real time to their agents in order to help increase End customer satisfaction