Video Shorts: Adjuster Workspace
our new adjuster workspace provides a 360° view of the claim in a single pain here We join our adjuster Oscar nen as he enters the workspace for a claim belonging to our policy holder Rick Porter at a quick glance we can see that our insured has been involved in a collision from the incident description we learn that Rick was involved in a single vehicle accident when his vehicle collided with a tree so we know that there is only one vehicle involved in this claim and that if there is a claim it it will be the owner of the tree if we scroll down we can see that the claimed properties are in fact the vehicle he is driving and the claimed participant is RI Porter are insured and that he was the driver of this vehicle from this view we can also quickly ascertain the financial standing of the claim as we can see all the outstanding reserves and payments for this claim in a single glance this makes it easy for the adjuster to decide whether their reserves need to be adjusted for this claim an important feature is the accounting of the endtoend history of the claim Oscar can see all the activities and notes associated with the claim here he can also see all of the tasks associated with the claim so he can easily prioritize any and all work associated with this claim to bring faster resolution and eventual settlement to the policy holder for increased customer confidence and satisfaction another great feature of course is the fraud scoring widget and reason codes here the adjuster can easily gather information regarding the possibility of fraud or the propensity of fraud for this particular claim as details are added to the claim the fraud score and reason cones will be updated to reflect the possible changes in Risk this concludes our demo thank you
https://www.youtube.com/watch?v=d_bi-jPpRQk