[Music] n [Music] n [Applause] [Music] [Music] w [Music] all right let's get started good morning good afternoon and good evening everyone on the call it is so amazing to see so many live participants on this topic and from all over the world so very excited and very warm welcome um this will be an a good session so for those of you who are joining us for the first time for an employee centered Academy I want to set some context these are monthly sessions and these are essentially sessions that the product team conducts to answer your questions and provide you product deep Dives we don't want this to be a presentation we we literally want this to be a session where you are engaging with us um and seeing the product being configured live so um hold on I'm seeing my okay I hope you can still hear me um I was just fixing my mic um all right um so yeah so you will be seeing um the product being configured live and uh we will be back next month um like I said we have a session every month and uh the thumb rule is we have uh an employ Center Academy session every third Wednesday 9:00 a.m. Pacific time so our next one is going to be November 15 so um remember that and once you register for any of these Academy sessions you are registered for the entire Series so you don't have to re-register for it now in terms of logistics um we do request you to please put all your questions in the Q&A panel um with so many participants here we are not monitoring the chat for questions chat is for comments you want to interact with the global audience here you want to share your comments share your thoughts um chat is that for that and we will make sure we go back and review all the chat comments later on if not during the session but we are actively reviewing the Q&A panel so if you want your question to be answered please put it on the Q&A panel and this session um is going to be available post event for you so essentially the slides and the video both of them will be available in fact we put the video on YouTube and there is an entire playlist of past employee Center Academy sessions that you can access um along with this it does take about a week or two to post this um um video um on YouTube so um please be patient while we are um while uh while we are working on getting the video updated so uh the most awaited thing the topic for today it's going to be manager Hub and I know a lot of you are super interested in this we've been getting a lot of questions and queries around it as well so we have a bunch of experts invited to help you um answer those questions um so I will be leading the slides and giving you a brief intro on emplo on the manager Hub um my name is Puja Gupta and I'm an outbound product manager with the unified employee experience team at service now this is the team that builds the entire front-end uh product Suite um um for service now so things like employee Center employe Center Pro um now mobile um and uh um Integrations with other uh conversational interfaces like teams I'm joined with some of my esteemed colleagues one is Alex who is a solution consultant and will be helping us out with the demo Alex you want to just say hi yes hi everyone my name is Alex mine and I'm a Sol consultant here at service now and I specialize in employee workflow so I talk to customers every single day about this solution and I'm very excited to bring it to life for you thanks Alex um we're also joined by Helen pan who's going who's a who works with many of our customers in her product success role and will be helping us provide like some of the additional implementation insights that she has heard from customer Helen you want to just say hi yeah sure hi guys um Helen here I'm a product success manager with our employer workflows team uh specifically focused on hrsd including manager Hub so happy to be here thank you Helen um just wanted to make sure you all know these voices we also have um additional Engineers um joining these calls so we have Shri as well as wenat who will be answering your questions in the Q&A panel panel and we of course have Rohan rasan as well who will be helping us with the Q&A so lot of great panelists for you to um dive deep what will we cover so I like I said I'll do the introduction to manager Hub just via slide but we will spend the bulk of our time doing a live demo we will actually open up manager Hub completely out of box on an instance and walk you through Page by Page widget by widget on what what exactly you should expect um feel free to ask any questions that um pop up on your mind like how is this widget populated how can I do X um we encourage all those questions now just because in these events we tend to get a lot of generic uh questions so I want to highlight a couple of forums where you could go uh for any questions that is not related to manager Hub so anything that you have around employee Center deployment whether it is just deploying the the employee Center For the First Time migrating from the uh service portal um slsp portal building the tonomy or anything like around that we have monthly office hours which are again just Q&A uh based uh sessions where you can just come and ask questions so our next session on that is actually in just two weeks um it's on October 31st the the day when we'll be celebrating Halloween uh in US um and it also repeats U every last Tuesday of a month so um just like thumb rule for that is last Tuesday of a month you will have an office hour where you can go and ask your generic employee Center questions similar to this if you are implementing employee Center Pro you would um um you will be deploying our employee Communications capability which are enabled through content experiences so any questions around that is this is a pretty rich terrain with things like employ news micro sites campaigns and and so on so questions related to that we have an additional office hour um and the next one on that is November 2nd and this is the first Thursday of every month so hope you're taking notes and like taking um these but the slides will be available so if you missed out on any uh just may be aware that these office hours are there and you can access from there and last but not the least um we recently updated our employee center community there's a lot more content on it easier to find content um and this is a great place to just get product demos fqs lots and lots more events um past recordings trainings and also release information so our next release is in November 2nd we will be posting a release blog over here which goes deep into what what are the features and capabilities that came out in that release um in a lot more descriptive Manner and uh with screenshots and so on so I highly encourage you to um refer the community okay in the interest of time let's let's dive deep into manager Hub that was a very quick intro around employee Center but let's get into manager Hub so let's start with why it matters why manager Hub why why should you even think about getting into an experience dedicated for managers um and in nutshell based on Research from multiple different research companies across the past few few years um managers are actually doing a difficult job like their world has changed there is a lot of hybrid work remote work um there is um multiple Generations working in the same environment uh and uh you have to kind of cater to their all needs differently people are switching jobs more frequently and these managers are actually not served very well to um or equipped to be able to change to face the new challenges that the the the place of work is putting in front of them and how that impacts that impacts the employees because the employee does not get the right coaching does not does not get the um does not feel valued by the employee and then you know it's a cycle they tend to switch more there is less engagement and um um and and ultimately the the productivity of the um employee goes down and the business suffers so creating an experience that drives um that helps the managers do their job better helps them um be a more better leader is extremely valuable and very helpful for the organization so manager Hub was designed with that lens it's designed to provide um additional visibility is designed to help them focus and and prioritize actions it's it provides them additional insights um and personalized content that helps them be a better leader so you will see all of these aspects come out uh when we will do the demo a little bit more into like what exactly manager Hub is so the way we like to describe it it is the unified front door for everything that a manager would need to stay in formed and engaged with their team um and this is everything that they would need from a team perspective from from the team perspective um and as you would see a lot of this is based on Integrations that are there on service now um there are a lot of based on AI and predictive intelligence capabilities so there's a lot of proactive prompts there's a lot of um data that is being highlighted and Communications that are being put front and Central um for the manager to be more effective so I'm not getting super specific here um because we will cover all of these details in the uh in the demo um another thing I want to highlight is that manager Hub is also available on now mobile so if you do download the uh the the store app for now mobile um manager Hub is available uh directly on the homepage for for manager Persona and it is available as you can see in the screenshots the left screenshot shows a quick link to manager Hub so it's available as a quick link on the homepage and what it does it opens an embedded page um uh as aligned with the the portal view of the manager Hub so you don't have to do a lot of native mobile app configurations to build to get manager Hub on mobile so a lot of this is essentially just embedded Ed web um which simplifies the implementation quite a bit so um any questions on this feel free to put on chat we won't be going super deep on the mobile experience cuz we will be focusing more on the portal experience in this session but if you have questions please do put on chat now the other thing I want to highlight is that uh everything that you will see today in the demo is the latest and the greatest um that we have as part of our Vancouver release um but manager Hub was actually launched in Tokyo and you would see we have been adding additional capabilities um as as we moved from Tokyo to Utah to Vancouver and we do tend to continuously invest in manager Hub um and and potentially in future also look into additional Persona div experiences similar to that of a manager now the other question I get very often is um licenses and you know who gets what um depending on the license within the manager Hub so um one thing to remember is that essentially manager Hub only requires an EC Pro license so however you achieve the EC Pro license whether that is a standalone purchase Standalone buy um or it's part of your hrsd hrsd Enterprise or employee growth and development which is our newer product um till the time you have employee Center Pro you have access to manager Hub now what content you see within it and what widgets you see varies based on the underlying license so if you have employee Center Pro Standalone um you would get all the EC Pro employ Center Pro capabilities um such as targeted Communications um or like activities like you know request and approvals that are for the team all the resources that you would want to highlight via quick links all of that will be available with employe Center uh Pro Standalone SK as you add hrst Pro all of the hrsd pro capabilities like like employee life cycle events HR data and all the insights and prompts and employee cards and also integration data like PTO balance all of that can start becoming available and this is just an illustration so like the you should refer to what you actually own but I'm highlighting that as as you add more in your underlying license the more you get on the manager Hub now this is similar to you know uh what you would expect with employee Center so the more workflows underlying the portal that you would activate the more richer your portal experience is similar to that the more you activate underline in manager Hub the more richer the more content the more data is available for the manager to draw insights from and and to like you know analyze and like um have additional suggestions and information around the employee so not going too much deep here but uh hopefully this point is clear and we can get into a demo but let me just take a quick look at the Q&A panel if there is anything that we would want to uh highlight so yeah so I see one question so manager Hub is for people managers and not for service managers that is absolutely correct it is not designed for service um um it is it is not um um it is not um designed for Service delivery it is just the people manager Persona who has to you know invest in the team to understand their well-being make sure their needs are being met Qui quickly for example they have approval spending you want one place to see what are the approvals from my team um what requests they have been making to understand like you know if there's anything that you should do to like help them out um and so on so this is very much a people manager Persona okay um any other questions that you think we should highlight Helen and Alex before we jump into the demo no I think we're good there's a a few questions I think around like how to pull into do and how those are managed so I think we'll get into that later okay sounds good okay Alex said I'm going to hand it over to you to like just jump into the instance that sounds good and you should all be seeing my screen with me right now I'm logged in as an employee at an organization yep awesome so we'll get started so right now I'm logged in as a manager on now platform so I have my centralized location here really that front door for the organization talking about the platform the beauty in it is if you know how to make an IT request you're going to know how to make an HR request and then of course managers are going to have all their resources here in one place making it easy for them to be able to swivel in and out of different tasks they need to do and how they're supporting their teams across the organization we'll just do a brief overview of the landing page then get right into the manager Hub just so we're all on the same page moving forward but again this is going to be that centralized location for her to be able to log in for her organization on a daily basis these banners here are curated to her employee profile so pulling different details about our manager Maria so so again having the understand that she is a manager that she's going to need different sets of resources than employees in her organization how can we help that Universal search request where she's going to be able to ask different questions be able to find answers and of course support her employees through different knowledge articles she can see as well recommended for you latest news again widgets can be created and configured really and thinking about are the possible but this just to show you a baseline of what the experience will look like starting here and now we're going to get a little bit deeper into actually viewing manager Hub so we can see right here your team and I have a few different resources that pop up that are available for me and we're going to go into the manager Hub directly and start here on our landing page now this is being curated right now for her as a manager at this organization so all of her resources that she needs are going to be one in central location making it easy for her to navigate and find the resources she needs to support her team and just have visibility like Pusa was saying the world that we work in today is very different than it was a few years ago so sometimes we see that with our customers their employees can be spread all across the world that they can be in different types of ons sites that even some are remote some are hybrid some are purely in office and so what that can look like for a manager is having to juggle a lot of different set of needs for their employees and keeping it all in one place is making that much easier for someone like Maria to have visibility to what their teams are working on and how she can best support them to be successful and drive against her business goals going down just a little bit deeper so we can see here all the time zones are being brought into consideration for Maria for different folks that are on our team that are based in different locations we can keep track of what's going on by seeing different things that are are being surfaced to Maria to grab her attention we'll get a little bit more detail about what these growth plans are but this is really a part of the employee growth and development offering but of course it's surface here to show you what it will look like in terms of how it surfaces in the manager Hub her management task her upcoming events requests opened by her team she has visibility all of this in one place making it easy for her to be able to keep track of her to-dos and stay on time and support her team and the ways that she can as these requests are opened intelligently making suggestions for her and the team again this is going to be around a little bit more of the EG world but just seeing how it surfaces here and what the experience is like for the manager and then going down just a little bit more we can see we have employee voice annual goals coaching and feedback all this is going to be configurable as well and can change based off your environment so there might be different priorities that your organization has of resources you want to surface to your managers here I'm really showing you what this Vision can look like but of course thinking about those use cases you may have in mind what you're trying to solve for and how you're trying to support them these are different ways that you're going to see the examples surface making it easier for someone like Bria to get the help she needs as major as well and support to be able to lead her team now just to recap what we saw from our landing page from the manager Hub perspective again this is that centralized location as a manager to utilize different resources and have it all pulled into one place making it easy for her to have visibility and to what her team is working on now we'll go a level bit deeper and see what it looks like for the team members that roll up to Maria Alex let's just pause at this level and just take a like I just want to highlight a couple more things if you go back to manager hub yeah of course so um so if you would see this is like the like this page is designed to be like what's most important and most Central from a manager experience and you can see depending on like what skills you have underneath different things will populate um so like over here you see growth plan this is part of our um um employee growth and development you would see something else that might be here so maybe there are approvals that are pending that can come up over here um so if you scroll down Alex uh the suggestions over here so you see there is an aspiration suggestion remind your team to create a growth plan that's again employee growth and development but essentially this widget is populated by something called proactive prompts um which is a separate Store app um dependent on manager Hub but this kind of gives you different prompts uh that have we have configured out of box but also prompts that that you can configure for managers for example things like encourage work life balance now this could be based on um like this could this prompt could be based on the PTO balance the team members have taken so there are different ways that you can actually create those prompts and make them available for the managers yep thanks Alex yeah no problem anything you want to add Helen before we move forward no I think you uh got it there awesome so we'll all go forward a little bit deeper into the team members tab so now just to really lay um what the landscape looks like here think of all the different employees that roll up to manager and how they have visibility into them and really just have um more insights this is going to be that centralized place to see for a manager different types of employees that are rolling up to her and in this case even think about it for those high volume managers so sometimes we hear from organizations they can have a lot of hirers under one team so right 20 plus people can be a lot to keep in track even 10 or less but this is going to give you that centralized location making it easier to see different uh attributes about your employees so just going a little bit deeper down here we can see our employees what learnings they're actually working on so maybe this is going to be more um in terms of their growth plans again that was kind of what Hua was speaking to around employee growth and development but we can see what they're actively working on and even the status so if you have folks that are on leave or maybe they're new hires or they're currently transitioning to a different role or being off boarded this is going to be able to give you that single paint of glass as well to understand where folks are in the organization and what these transition periods look like there are multiple actions you can also take from this page so not only can I see my employees and search for them and have them all in a central location but I can also view different ways to have actions or even pop-ups I need so again I can look at my or chart I can see their profile if I have this integrated into my email I can send them an email there directly as well you can call them you can assign learning and you can even view articles as an employee so if all the knowledge articles that you would have in your um platform available to your employees it can be scoped for you to be able to see what they have access to again really getting granular DS's employee profile details to give you visibility what their experience looks like or maybe a knowledge article that is going to be relevant to them and you need to send to them you could see what would be available to them and of course find it and then be able to send it to them as well if they've had a conversation where they were looking for assistance or guidance we can see that two are on growth plans and five have learning so again surface seeing a little bit more of what that EGD experience looks like when they are on these types of growth plans to move to the aspirations but again this is going to be that Central spot for the different resources that we need as a manager making it really easy for her to see where her folks are in the organization and what those transition periods even might look like I'll pause there Pusa do you want to chime in on anything we just discussed no I think everything is good um um um you already highlighted like the um the knowledge article view right that managers can have for the employee yes and we can see a little bit what the Highlight looks like again because this is a baseline And since we're using just to show you all what it's really out of the box I can see what it starts to look like from the experience of searching for a knowledge article as Emily and then if I populated here I would start getting the results for what she can see in her scope anything else from my team before we go forward no none from my side this looks good awesome um we'll keep going and looking at Team insights so when talking about the platform there's a lot of different ways to surface analytics and reports for employees of your organization having this team insights tab is one way that Maria as a managers can be able to have a pulse on what's going on the organization and have a high level understanding um just from using basic reports on a daily basis so we can see here just from an out thebox perspective a few different metrics that are being pulled for her across her team so we can see PTO used by her team PTO used by her skip level reports going down a little bit deeper surface and support so what requests are trending on your team how long does it take to complete the approval request again this growth plan view is a little bit more EGD related but capturing all that data in one place making it easy for her to see and navigate and something else I want to mention too when we're just talking about the platform analy as a whole so if we would like to configure this to be a little bit more personalized to what's going to be aligned of her agenda and her goals and how she's supporting her team these types of analytics would be able to be surfaced here to give her that single painted glass making it easy for her to communicate with her leadership or be able to express maybe the need she has or support she's missing this is a way that we can show that information to Maria and deliver it to her making it very easy and consumerized um but again moving away from sometimes the manual processes or the intangibles that can be hard to capture in organization instead we're making it really clear still clear for her and delivering this all inone place in her manager Hub and just as a FYI from a configuration perspective um this is a mix of um basic reports and performance analytics reports so if you first load this page Ag and have not run any of the performance analytics schedule jobs um you'll you'll want to make sure that you do run those jobs uh periodically so that the data can actually pull in for those PA related reports and the the the the analytics that you see over here is what we have preconfigured so you can of course use performance analytics and like add whatever other metrics that you would want to add so if that is something that you're interested in we can showcase on the back end like these are essentially just insights that you are drawing using um metrics that you would want to showcase we can keep going just into more of the manager Hub view anything else team before we go forward um one more thing um some of the widgets over here like you know the data that you see in the service and support um they do require predictive intelligence um scheduled jobs to be run so um you you would uh need to just make sure all of those jobs are completed to see the data actually populate over here thanks Pua we'll go a little bit deeper now just into the growth plans and we're keeping this high level but we thought it would still be valuable for you all to see again and just what this experience looks like when it's surfaced in the manager Hub so looking this uh page directly this is going to be a little bit more EGD related as well and part of that solution offering which is really just around how you're reskilling your Workforce and making it very skill Centric and how to be able to support them in that process so in her manager Hub because this would be her central location for everything manager related how she's working with her team how is she's supporting her team we're seeing their growth activity surfaced here for her as well and what these plans look like making it easier for her to interact and have everything in one place and conversations will be really a part of more of that employee growth and development offering as well so any conversations that she is having with her direct reports about the growth plans or really just about their Learning and Development in general will be surfaced here as well making it easy for her to have everything she needs in one place you can see here there's not a ton of examples just because it's not um really the focus of our discussion today but wanted you all just have awareness of it as we're seeing it in her manager Hub anything additionally from my team before we get into the manager Library nope let's get into it sounds good and now we are going to go to one of our last tubs tabs in the manager library and here is going to be all of her resources again surfaced in one place so you can see the theme of lot of this is how are you going to provide support for your manager especially in the different times that we work in again we're centralizing all her resources making it easy for her to be able to have what she needs at her fingertips and our Cur rated portal so there's a few different things she can focus on this quarter we can look at our employee voice surveys we can look at our annual goals even coaching and feedback but again all of this is being surfaced here really with the intention of helping Maria be a great people leader and give her the tools she needs to make it easier for her to do her job especially because there's going to be a lot of different things as a manager she's still responsible for if it's hard for her to find her tools her resources ways to help her employees it slows her down not only in her day-to-day um role just only not only as a people manager but what she's trying to do and how she's trying to be actionable to get what she needs done so again surfacing this all in one place to make it really easy for her to navigate and again an a centralized portal so she has everything she needs as an employee but then also as a leader to support her teams some of these widgets here you can see as well this is a little bit more detailed from that first page so getting in the view to actually see what her manager events are her webinars and activities that she can joined or even maybe share um if they're more employee friendly to the team folks on her organization helpful resources that are being surfaced for her here intelligently as well so again sometimes these are going to change depending on what is relevant for majors of the time because you're going to be using the platform and all the different data that you have stored in it as well as different knowledge articles or catalog items that's going to be surfaced here as well just like you've probably seen in different demonstrations or for different experiences as employees we're going to be using really that same foundation and understanding to make it easier for the manager and get them their deliverables all in one place and even going a little bit deeper down here we can see the career developments being surfaced more as well so again just kind of thinking along the lines of how you support A Team all the different hats that managers wear and how they make their team successful we're really trying to give them all that information they need in one centralized location to make it easier to do their job and to give the employees they need uh support and guidance while they're also receiving as Majors as well and then even common questions that managers might have so I'm sure there's a lot of common questions that folks on HR or you've been receiving from hiring managers so again trying to make it a more supportive experience for them and make it easier for them to do their day jobs by constantly surfacing this information based off of feedback you're receiving or maybe Trend you're noticing this is a great way to then reincorporate that information and make it easy and digestible for someone like Maria and an organization hey Alex so we do have a couple of questions um related to this if we want to take that live here yeah definitely yeah so one of them was around like um how do you go about mapping the content to two different um headings on this page and all of this is managed via the content experience uh sorry uh content management um application and so it's through like styz content um widgets here and then also there was questions around um is there flexibility to change the layout and add columns or you know change the layout of this page yeah and U like so yes this is essentially how we have prepopulated all the existing widgets so like you know there is a style content widget there is a um content experiences widget so we' have kind of curated uh this experience by placing those widgets that are already available um into this page view so each of these tabs on manager Hub are essentially Pages um that you can configure just like how you would configure any other service portal page so you would open this on U on um um on service portal designer and you can move things around you can add additional wigets um uh and change the layout um as you fit and on manager Library like things to focus on this quarter we got this question this is child content if you go scroll down Alex a little bit um the first one over being a leader is actually a video widget um the helpful resources is a quicklink widget um so these are essentially quick links that have been created the same way as you would create quick links for the homepage um then further down the hiring in transitions this is just another one of the widgets that are available out of box um so essentially these are a curated uh experience that we have shipped out of box and designed as per our design um our our best practice design internally to to create this list of manager resources you can build your own um um using different widgets if you want okay um that brings me to one of very interesting question that someone asked it says um how is manager Hub managed um what is configurable by the manager versus the team versus like content managers and assis admin and all of that so in general uh what widgets are placed what um um what the experience is what tabs are available so even the tabs are configurable so you can always add an additional tab there's a lot of instance options available um using which if like uh Alex is logged in as Maria Davis who is the manager but if she logs in as the admin she will have like instance options available on these widgets that you could use to change the configuration of these all of that would be the admin the portal admin um what content is visible on these wigets can be managed separately by content managers so like just like you would do on employee Center Pro in general um the content experiences Widget the banner widget on front um what content is available is all through uh the content publishing module similarly on manager Hub as well all the these different things that you are using um a Content publishing widget for will all be managed uh directly through that uh so you don't need a admin involved because the content managers can directly post content to it and tailor the the resources available and what you want to highlight um when it comes to things like team insights again the admin would configure what what um what data is available so like what uh performance analytics widgets have been placed on team insights page um but that data is dynamic so it dynamically picks based on um the data for that manager's team so it's going to be Vari again based on that so all of these different pieces um um The Experience you require the portal admin content you require the content creators the managers cannot not do a lot of changes on this they can take a lot of actions so another question we had received is can a manager take action for team members request so if you would go Alex if you would just go on the team members page um so you can see um um like you know you can have growth paths defined have learnings assigned to them directly from here um you can even um like on that three dots that you have next to an employee you can see like uh you want to send an email I want to uh call this person and if you have additional Integrations you can have additional um additional prompts available over here to take action um and the requests that are available on the manager Hub page like the first one if you go on that it opens of the regular refle so you like you know like if you just open these like if you go on all tasks these are all the tasks that are associated with the manager um for that manager so you it goes to the same page that is on employee it just like helps you prioritize um which ones to um focus on on that manager Hub page okay um the other question that people were asking is how do you configure the to-dos on this page so um I'm just going to take screen share just for a second um um Alex just so I can show them something so this is the back end um of the I'm logged in as an admin um and if you go on manager Hub over here you can see all the different configurations like you know the teams filter the daily stats how you want to all of these configurations are handled over here and there is a to-dos mapping so this is where you know we are mapping what what todos we want to highlight um uh within manager hub um and okay so I'm going to give it so yeah before that um we were talking about prompts and suggestions there is something called proactive U Proms and here you can see like the signal configurations will give you all the signals these are these are all the signals that have been built out of box um and you can built new you can modify these and you can see like you know the categories that they're Associated this is a Lear learning associate learning based signal this is a growth plan based signal this is just uh this is just career based signal so it is well-being signals this is based on PTO so if you build more Integrations let's say you are bringing in data from work day you can use that data to like you know build additional signals if you want and all of that will be part of your uh insights that are available and that brings me to the question that someone else was also asking like why would you want your managers to go on this experience versus going on workday it's just that this like an an Alex I would love to have you chime in on that question as well um from my perspective the biggest advantage that employee Center provides is um is creating that single one's shop stop that uh uh a manager would need to go to for everything about that employee now that is from requests from from um the service needs to just generate information uh that we have available within service now but you can connect with multiple other systems uh and provide that unified space um so for example we have Integrations with conquer so you can bring uh bring approvals from there as well and it will all be within the manager Hub so um it is um it's a it's a much unified experience and an experience that a manager is anyway accustomed to so if employee employee Center is your portal that the manager is going to get help now this is also the portal that the manager is going to like address the needs of not just themselves but also their team so it's just more seamless for them exactly and I can chime a little there too Pua I think you summarized it though very perfectly So speaking just to really that single front door A lot of times what we find organizations is that employees have a lot of different resources that they're going in between and that can turn into a civil tra effect where sometimes it's really hard to figure out what you're trying to do and why you're trying to do it so using the platform really as the glue for your different Integrations for your HCM giving them one central place again going back to that idea if I know how to make an IT request I'm going to know how to make an HR request I'm going to know how to make a legal request you're bringing everything into one place and then you're also Reaching Across departments which typically are systems a record cannot do but with using something like a service now workflow you're going to be able to extend across departments especially for those moments that matter that you'll see in manager Hub a lot right so you're going to see different Journeys you're going to see different transitions that employees are taking usually we see most organizations that's not Silo to just one Department that's involved there's usually multiple and so that would be really where you see the value of using the platform and bringing in your different Integrations to create that unified experience thank you Alex um very like um if there's any follow-up questions on that I would say definitely reach out your accoun team and schedule some time with us and we can go further in um another person is asking if there's a similar experience with an hrsd that behaves like manager Hub um so I'm not aware of that um this is the manager experience that is shipped with it like even with hrsd and I don't know Helen if there's any other that you are aware of sorry F I missed the question what was it so somebody was asking if there's any other similar experience for U like that that require that behaves like manager Hub within hrsd uh no at this time manager Hub is the one where we have a centralized kind of page uh geared towards a Persona in this case the manager Persona um I think if which is not the focus of today but if you are to do employee growth and development there is kind of like a career um page that is more focused towards employee career development but as of right now emplo manager Hub is the only one um with with this type of experience awesome thank you all right so um I do see still uh additional questions um we going to continue taking them but in the interest of time I'm going to walk you through a couple of additional things um such as best practices so we got a lot of questions today which was around um how is a widget populated how like you know like and those are right questions those are the good questions that you should be asking um but ultimately manager Hub is a curated experience that we have built for managers using many of the widgets that you would see on it are pre-existing Widgets or some some are new that we have created for managers um and uh you would have to think through like how these widgets are populated um maybe what we can do as a follow-up exercise is like kind of highlight each widget is this is a Content experiences widget so it's populated through that this is a quick links widget and that might help you um but uh just look at what that widget is and make sure the content is uh populated in a way that is specific to the managers and um one good way um um one of the other best practices that I had over here is like to enable or educate managers on how to use this functionality well and like guided tools is one of the ways to do that but I think along with that now that I hear your questions it is also helpful for um content managers to understand how the how the manager Hub is populated so they are building the right kind of content focused on the manager then um the experience that you saw today is what we ship out of box we do encourage you to like tailor this experience um and uh make sure only relevant experience is highlighted so like you know if location is some location widget is something that is not applicable to you you can use instance options and uh update it uh change it um um and and and that is an option for many of the other widgets as well so tailor the experience to make sure only relevant information is highlighted and uh um to do that want also highlight that manager Hub supports custom tab so the pages that you the tabs that you see are essentially just service portal Pages you may want to rearrange them you may want to break them into two separate pages because you don't want that much scroll or uh like you know like let's say you want to have the suggestions or the prompts vget to be available on top of the team insights page to that so we we definitely encourage you to make this experience your own and some of the additional configuration tips we have blogs built on it U which are available on uh commun uh on our uh uh community site um so how do you create a custom tab how do you configure to-do filters we've been getting that question a lot so we've covered them quite deeply in these um in these articles um how do you manage your team data what is visible how do you populate the manager Library again we got questions around uh where is the upcoming events coming from where are the uh helpful resources coming from these articles will help you there so I definitely encourage you to take those take a look at those um before we close um let's just take a look at the questions and um just to see if there's anything else um that we would want want to cover um Helen Alex anything that you would say no I think you covered it Pua I would definitely really highly recommend people looking at these um these blogs because they do go into a lot of details in depth on how very common questions on that we get on how to configure um things I think the other resource Pua is um the now create asset for manager Hub there is a deployment guide and a requirements workbook for manager Hub specifically that would also be very helpful for people that are interested in deploying manager Hub that's a very good call out Helen thank you for uh bringing that up just like we have now create assets for employee Center we have dedicated now create assets for manager Hub because it can be um like it's a whole experience to be built so we we uh want to provide you additional support and lot of the details that we was talking about like you know like the the followup that I was saying where we was saying we will highlight what how each of these are populated a lot of it is done as part of um as part of the um now create uh content as well um so um we will uh be happy to get any feedback on it if you have anything additional so again everything you saw right now is shipped out of box I see that in the comments so we um um we encourage you to personalize it um play around with it and reach back to us uh if you have any additional questions other than that thank you so much we'll be here taking questions but feel free to drop and have a great rest of your day and