Today's guest is David Hegarty, Director, Success Architecture – Federal at ServiceNow.

David is responsible for developing and maintaining C-Level executive relationships to help the client's product adoption and expansion of the ServiceNow platform. He leads a strong team to ensure proper practices, methodologies and tools to best serve their customers and their success. David is also responsible to lead a team of success architects, platform architects, and customer success managers to drive value for their customers across the Federal landscape.

In this episode, David will talk about: • Focusing on customer value & promoting system efficiency • Expanding ServiceNow across the enterprise for centralized efficiency • Common trends such as analysis paralysis, silos, benchmarking and metrics focus • Support pillars such as the success architect, platform health, upgrades & training • Successfully saving $18 million in software licenses through collaboration • Generative AI as an augmentation for developers • How AI streamlines processes, prepares implementation and offers training

• Encouraging communication and collaboration among users and peers

See video recording here: Link to YouTube

This episode is hosted by Mark Kelly CCO at Alldus.