foreign [Music] resale order feature of Enterprise Asset Management module of service now what is resale order result order is a systematic task based approach to reselling assets that are either not useful for the organization or the asset has raised end of its life again servicenow as it does with all other modules item module life cycles it has given perspective out of the box workflows to ensure the important steps of this resale order are followed each of these steps necessitates feeling of important information one of them being upload of the resale certificates all right so who are the key users of this resale order in eam this resale order request is primarily used by Enterprise managers and technicians Enterprise managers are responsible for submitting the request we will see later in the demo that out of the box service now has enabled one catalog requests which the Enterprise Manager uses to submit a resale order for assets then Enterprise technician are basically the fulfillers of this waste request so they basically navigate to the workspace when accessing through desktop or monitors or uses the mobile app to access the order and executes the subsequent steps to complete the entire recent order title use cases as a true cell is one of the growing business practices across organizations it is important for organizations to participate in circular economy to reduce waste while saving cost it also becomes organizational ESG Matrix that is environmental social and governance metrics to Showcase how much percentage of their goods getting restored after usage so businesses need systematic method to resell assets written audit trade customers need a system to automate this process especially when the SS2 will be disposed of include sensitive information or regulated materials next what are the important features Enterprise resale order can be initiated through from a service catalog out of the box please order has been practiced under asset life cycle category of service catalog once a request is created there is a VR which looks into the decision table from there it triggers the recent flow and as mentioned before resale order can be created by an Enterprise asset manager resale order must include mandatory Fields stock room vendor assigned to fields in order to execute to the entire lifecycle flow again asset can be in any state before they move into recent but after verification all the assets will be moved to pending resale let's move on to the next slide here it's a high level overview of how the recent flow actually works so Enterprise Manager will basically be raising the request by accessing recent order request form from the category Enterprises at lifecycle of service catalog and after filling the needed data the request will be submitted and at the back end an asset resale order will be generated on the workspace Enterprise technicians will be able to access that asset resale order to Via inventory module resale order tab then resale order subsequent life cycle stages include verifying the asset and scheduling the pickup making the asset departure ready taking vendor confirmation that the vendor has received the asset and preparing the Visa documentation that's very much the last stage of the life cycle so that's how the anterior life cycle of asset we say looks like from creation till you know proper documentation of the asset resale once the resale is completed okay let's dive into the live demonstration to understand how the solution looks like in an instance okay so we are in the instance for creating a resale order a manager will access the service catalog and under asset life cycle resale order request has to be selected now this is the form is very simple form manager will decide which as such he wants to sell so let's choose some assets yes you okay 12 from G so I'm very phone okay and we will submit the request resale order got generated here now the technician will access the same request from workspace for further execution of the flow we are in the eam workspace and here under inventory resale order I just want to refresh it and this is our current harder so this is the form and we need to fill the stock rule filling stock room means all the asset has to be stored here when I say asset it I meant the acid under this order has to be stored in this particular stock rule so that the vendor can pick up from that stock group will choose this stock room let's choose a vendor just let's give it the name say Canon and this is basically the person who will be executing all these tasks there are other fields which are also important in the life cycle but not immediately so we will not feel it for now we'll move ahead for the next step I'll Simply Save the form let's see what we have in the Enterprise visual asset tab is or the detail of the asset what has been selected for reselling and now let's go into the task execution phase so here we could see the first task has been raised which is to verify assets in order to verify asset one has to click in this tab verification as the word itself says you one has to verify if the asset is in correct state or if there is a protocol in the organization that needs to be followed and then a verification has to be executed now one can either verify all of them or one at a time but they have to select them in order to verify them or one can remove as well so let's remove one of the asset let's say we will remove this one and just remove right now you are seeing a result value here for GE which will make it more confusing for this demo so we have to remove this one as well so we have two very Folds that we are considering for verification however if you want to add some more assets this is where the asset here can be added so let's add one asset let's go for this also okay coming back to the task refresh so I have all these Assets in place which means verification and all the stock rules are you could see in their in respective stock rules the moment I verify it also includes this assets are moved into the stock tool that we have chosen so let's verify and you could see all the stock rule has been updated to this stock rule also there is a change in the sub stage where all the assets are now pending for resale this state of substrate is the direct those fields of the asset here we could see the stage is verified so now the objective of this task has been achieved and hence we can close the task this will launch the second task what is the second task the fender detail now we need to fill the vendor details so let's put a vendor ID day two days from now concept from the render site let's give able with some phone number maybe it's a free text field you can add even an email ID pickup details again you can if you want to add some additional details you can go ahead and add it additional info all this or multi-text fill so to Just for information purpose no functional implications okay so once that is done we will save the form close the task next task is our asset departure so this is where the departing of the asset takes place we have selected all of the assets now there is this button called depart again you could remove the asset as well if the asset has been not considered for reselling at last minute but we will be considering three of them being a resale as part of this exercise and we will hit the report button we could see stage has been moved to in transit and the same to the asset state which is in transit pending resale so the asset is in transit with the vendor now we'll close this task next task is vendor confirmation the only purpose of this task is to ensure with the vendor that the vendor has received the asset successfully there's nothing much here to fill is just a communication between the vendor and the assigned to person and once lender confirms Arnold can close the task push launches our last task which is documentation of the reselling this is where the task of updating the billing information the monetary aspect of the asset gets accounted so one can see this three assets has been resold to the vendor now Arnold can decide how to enter the result value in this form which is this value so em provides two options of entering this data into the system one is by selecting this assets and hitting this button you could see this pop-up launches where I will get put the data the money and say confirm the other method is a bulk update bulk update has been enabled in order to ensure if the number of assets is in hundreds then it will be very tough for the person to enter the amount one by one on the pop-up form so in that case he will simply download the asset by clicking on this button and let's open this is still downloading let me see so this is how the template looks like I have three of my resale assets and their substrate quantity result value the first change one has to do here is update the sub step to sold it is very important the same is informed as Step Ahead once we start the import process you in got to see that messages the second part is updating the result value one has to be aware that here in this field only the iso currency code format is accepted which basically means the letter format of currency and not the symbolic format of the currency so for USD we have to enter USD directly and let's put a value don't forget the semicolon okay now let's save it and we are done once it is saved we have to go back to the recent documentation click this import button this page opens you just need to put a name here say load for demo and as said before this is the message that servicenow writes out so that one does not forget to update the substitute which sold and the three letter ISO currency code in the episode so now we need to put we gave a name here let's attach a file whereas our file it should be here and we are ready to go the moment we say save this is where you know the execution starts so we'll save it now the data has started getting loaded basically important is completed we could see three update has happened in total rows in the Excel were three so let's go back to the task and refresh we could see state has been changed to retired stage complete State prepared substitute sold and oh okay it's just the Euro equivalent rate of USD probably because of my current session a currency setup and with this we completed the documentation steps of judicial order now once this is done one has to go there and has to has to add resale certificate else you cannot close the task that is what this pop-up is saying so first you switch this thing to yes this will do yes and use the clip to attach a bill or who are all the relevant information I think I have one demo file saved here so I'll upload it okay it's uploaded certificate of resale is set to yes my assets our data is visible here I could see all the to getting of my current transaction State substrate result value and also there is this shipment asset that service now creates at the back end for more granularity of shipment if needed so once that is done close the task and that's the end of resale order life cycle completed you could see um the stage has moved to completed everything is correctly updated and you go to the asset and let's open what this asset you could see it has moved to return and substitute sold same activity has been updated so if these are the values and hence that concludes the enter cycle of our resale order thank you