product managers now have a single repository to collect all types of customer feedback link feedback to product ideas for better prioritization and Associate feedback to epic's demands and projects [Music] the overview filters and analyzes feedback trends and statistics enabling data-driven decision making regarding product roadmaps marketing strategies and customer service improvements capture feedback directly from your target audience your customers to understand what they like or dislike about your products and services feedback can be automatically captured from many sources you can also be entered manually during meetings to capture details about how well your product supports customer needs and of course submitted by email including through an easy to use Outlook add-in where customers like Deborah can quickly provide insights about products making her feel heard and better understood which increases her overall satisfaction and brand loyalty feedback is organized in a consistent way making it easy to view [Music] sort and quickly identify potential problems and accomplishments so you're prepared for that important customer meeting and product feedback enables two-way seamless communication with your internal customers to to quickly respond to their feedback feedback can spark Innovation and now it's simple to view product ideas [Music] or create a new product idea about features services or products that better Meet customer requirements and drive customer satisfaction [Music] it's now easy to collect compare and analyze product ideas make data-driven decisions by creating a prioritized list to identify the best product ideas like this must-have onboard and portal idea this product idea is linked to two existing planning items this project and this Epic it's supporting a key company goal for successful employee onboarding and it's linked to similar feedback from any Source all viewable side by side in a single workspace support for docs templates and mirror board embedding help reduce effort promote better collaboration and Empower teamwork you can also link this idea to additional feedback or to demands epics and projects and track it all on your servicenow portfolio roadmap [Music]