foreign [Music] the company you're with and your current role my name is Jerry pippy I work for glad fast Consulting and I'm our chief operating officer as a chief operating officer tell me a little bit about what your day looks like I'm sure it can change day to day but give me us give us an overview yeah the main job that I work on is uh resourcing right it's a big part of the company making sure everyone's utilized so that as well as marketing rolls up to me it rolls up to me training rolls up to me so yeah a little busy it seems like you have quite a wide range of responsibilities a pretty huge umbrella I'm curious how did you come to Glide fast uh Mike Lombardo reached out to me about seven years ago uh it's a little unique I was for a Salesforce project and as you guys know we don't do Salesforce anymore but Mike had an opportunity and gave me a call we went down we went at a nice contract and helped flat five started so employee number four employee number so I'm listen you didn't start off in the c-suite what were you doing initially tell us a little bit about your journey yeah definitely so I was a Solutions consultant doing Salesforce primarily and then as the company decided to grow my role started to evolve I've done everything from project management all the way now to obviously the sea level but um yeah it's just been whatever the company needed that's where my role was you mentioned starting off doing Salesforce and now solely focused exclusively on service now tell me a little bit about that decision oh I mean Mike Mike loved the servicenow community they loved him and he really put all his passion and time into that and so Salesforce kind of became a side Hobby and we really just turned around and just focused on the servicing outside I so we are at three what is what would we call it the the ultimate event of service now we're also in the midst of the Super Bowl of service now the NBA finals of service now we're also in the midst of Glide Fest 2023 season tell me a little bit about some of the biggest takeaways from Glide Fest and then we'll move over to servicenow knowledge 23. so Glide fast I mean we brought 350 of our employees just really get the best in class that's the message that Ohio our chief delivery officer is trying to get across right we want to be we are the best for the you know number one Elite partner in the ecosystem and we just want to continue growing so it's always about continuous Improvement I love that it's really impressive that Glide Fest is partner Elite partner of the year two years running and now we're here at knowledge in the knowledge 23 floor we're talking to lots of folks that have lots of business issues that they're looking for a digitized solution to bring them into the future what are some of the biggest pain points that our customers are facing and how is Glide fast solving for those servicenow is a platform we get to do a lot of cool use cases so we just actually spoke of state of Montana we did a hey hotline just just things like that is just really creative and using service now to get those Solutions is the vehicle yeah Jared Pippi man um reliability reliable that's my superpower parted here I'm Kylie Alexander we're here at knowledge23 the NBA finals of servicenow and this is Jared Mr reliable pippy let's go let's go go Celtics foreign