Issue

'Start Work' and 'Check In' Functions are throwing an error for Work Order Tasks - missing the script - global.FSMOnsiteUtil()

Defect and CaseTask

DEF0436950

CSTASK651448

Release impact

The issue is only reproducible in Utah instance on FSM Contractor mobile store app.

Debugging/Investigation

Check-in is the FSM feature available from Vancouver release. The changes are made in the Vancouver family release, but changes related to FSM contractor mobile store app are made as store release and with other features also shipped, the FSM contractor mobile 3.0.0 is certified for both U and V release, which is causing this issue.

The issue is only reproducible in the Utah branch and is working fine in Vancouver and other future releases.

Changes to Fix the issue

This issue requires code fix in below meta data tables

1. Table: sys_sg_write_back_action_item

Name: “wot_start_work_param_screen“

2.Table: sys_sg_button_instance

Name: “My Tasks - Check-In FF”

Customer can apply the update set provided along with this document.

update set: “fixForContractorMobileUtahOnsiteIssue”

They can also verify and make the changes as shown below in the screenshot.

After applying the changes in these places, we have observed that the issue is not reproducible.

IMPORTANT : An update set has been created on Utah OOB instance. If the instance is of a different build or any custom changes are present, please apply the changes manually referring to the screenshot below.

Testing

We have done complete sanity tests on OOB instance after applying these changes and we didn’t find any issues.

Since customer instance could have custom code, it is expected that customer does entire sanity tests on their test/DEV instance, before moving the code to sub-prod/prod.

Backport

The issue is reproducible in the Utah instance. We are not doing any backport fix to Utah.

Upgrade

Customer would need to apply this update set/fix if they are upgrading to Utah release. Once they Upgrade to Vancouver, Customer should set Function instance: My Tasks - Check-In FF , Active = true