foreign [Music] [Music] [Music] foreign [Music] hey everyone it's Justin thank you for watching and welcome to my house that's Justin's house it's time for another servicenow store highlights episode or SSH version 08 25 2023 that's right we're nearing the end of August and to that end we have a little bit more updated or new applications than we saw in the previous week so we're up to 43 from 31 from last week's episode let's go ahead and take a look at the breakdown for the episode There are 16 new releases 16 highlights four minor updates three fixes one downgrade and three release notes fails let's Dive Right into those and check out those release note fails Citrix it service management connector expander configuration compliance and pagerduty for customer service management all made the release note fails list this week the problem with release notes fails if you haven't seen this episode or these videos before is they have a new release but there's no release notes or those repeated release notes or there's a paywall to get to the release notes and so I can't tell you what got updated so that's why it's a fail in my book let's move on to the downgrades we only had one downgrade this week the integration Hub ETL now this was updated back on August 3rd and it's been fixed okay it fixed since I did my crawl so it's no longer downgraded um it was fixed or is withdrawn on August 18th back when I did my crawl because of a bug and it looks like today when I'm recording August 24th they released a fix for it so let's see if it actually since I wasn't expecting this the fix is a save button under the associated class is active and operational so it's no longer a downgrade that is going to be a fix let's see if I can I can't change it from here but I'll open that so we'll get our stats updated so when we look at those in the episode we'll change that and make sure that we reflect that okay so moving on to the fixes we've got three fixes one C one ecmdb connect onapsis vulnerability integration and Vivid charts data engagement platform all had minor fixes okay so really really small things not worth taking up a lot of time and similarly there were some minor updates not necessarily fixes change management for field service connect quick Sunbird DC track DCIM connector and true sight GRC integration all had some minor fixes now let's get to the good stuff the new releases we had 16 new releases this week let's get started and check out what those new releases are first on the list cast create for app engine creating world-class apps that Delight users and deliver extraordinary value the key features on the functional side here create modern applications via low code guided interfaces and or Pro code development capabilities and expertise connect processes to a data source improve the user experience with human centered design modernize end-to-end processes on the technical side simplify complex cross-functional workflows leverage machine learning artificial intelligence and robotic process automation modernize Legacy applications and leverage integration Hub or rest apis to integrate with any system across the Enterprise let's take a look at their single screenshot here it's so big we can't even see the whole thing in order to see that I'm going to go ahead and hit the full screen here and see if we can see this okay so it's basically an app gallery full of I'm guessing these are templates I guess I don't know I'm not really sure what I'm looking at a little bit more explainer but it's a create the apps a cast crate app showcase and that's what's new from Cask nxllc next on the list is going to be CTS CTS the organizational network analysis or Ona powered by artificial intelligence or AI key features surveys are able to be created and configured user responses are saved and processed with basic analysis implemented currently including mismatches and high potential employees I'm still not sure what I'm talking got here but let's look at the screenshots here's the create survey screenshot up next is the survey email screenshots this is what somebody receive in their email box and then here is the survey screenshot one two so I welcome a privacy and then the actual survey uh that you might want someone to complete and there is the report screenshot showing the survey dashboard current survey and the percent of users responded and then we're back to that survey example so that's what's new from cognitive Talent Solutions next on the list is going to be digital product release from servicenow automate your release Readiness process and validation and I'm going to read the summary on this one because I thought this was interesting digital product release is the next evolution of servicenows release management for those of you that messed with release management it's been pretty stale and pretty basic for a long time now they're going to focus on creating a tailored experience for software-based release management practices empowers essential release management team to Define release policies templates and Readiness dates which product development teams can leverage to ensure that new versions of their product meet the release teams definition of done so you can Define new products and versions Define product features track the Readiness of the release create release policies create new breathable release templates and Define release Readiness dates I'll just point out that this is not available for installation on any production instance because it is an application from The Innovation lab so they're still in their Innovative cycle here so you can't use this in production but you may want to keep an eye on this and we will go to our next one so next up it's going to be related to what you just saw digital product release data model it's the data model behind this digital product release product and then the workspace so that's what this app is the Digital model digital product release workspace no screenshots or anything but there's a workspace associated with this so when we're seeing that with basically every new and old application from servicenow next on the list is going to be KPMG powered Enterprise Line GPS deliver a connected digital transformation to business process functional features a unified portal approach employee Center or employee sorry employee and customer facing user Journeys self-service given driven through knowledge content automated cross-functional catalogs consistent end-to-end multi-channel engagement and GPS Executives leadership dashboard they're using to make this happen Universal requests across functional teams artificial intelligence search or AI search virtual agent UI ux enabled portal design mobile application enabled multi-language support integration with Microsoft teams automated testing framework enabled and Persona based content there is a video if you want to check that out but that's what's new from KPMG LLP up next Optimum Healthcare it clinician connect streamline user or streamlined issue reporting knowledge lookup and clinician catalog requests to allow Physicians to focus on patient care key features on this one setup of the servicenow EMR helps solution collection of key information to enable incidents and intelligent routing within servicenow EMR education materials available within the EMR system develop user documents for post go live activities for the client business features epic configurations starter configuration those are emrs everybody not an agile epic but the EMR name ethic knowledge configurations mobile configurations and creation of foundational catalog of requests from clinicians they've also got a video on this one so if you're interested in that go check it out and that's what's new from Optimum Healthcare next on the list is going to be proven Optics invoice invoicing ableman pack enablement pack for commercial and federal customers key features a base application that provides or that enables functionality across invoicing applications let's look at their screenshots first one on the list we've got a billion dashboard next we've got another screen on the billing dashboard then we've got a source of data definition screenshot and then back to our billing dashboard so that's what's new from proven Optics LLC we've also got another one from them billing and I.T cost recovery this one is a vendor rebuilding for cloud Telecom and more key features import costs from any servicenow module or external file vendor pass through file digestion automation to recognize and align cost to customers table agnostic service definition creation and a user-friendly user interface we've got a dashboard screenshot for this one another dashboard and this Source data definition so basically the same screenshots we just looked at on the last one the service graph connector for otbase is the next one on our new releases list pools OT asset data from the OT based inventory and they repeat that here pull OT asset data from OTB OT based asset Center and populates a servicenow OT or operational technology asset classes here's a list of operation of Technology Assets in their screenshot here's a list of or here's a screenshot of an ipswitch and a discovery source is the sg-ot base or service graph connector OT base and here's the operational technology classes in the CI class manager and then back to the list of OT assets and that's what's new from Lane Gunner Inc next on the list surestep connector for cube integrate data from Cube to service now key features on this one optimize your workflow with our connector seamlessly integrating regulatory intelligence from Cube utilizing your servicenow irm integrated risk management this solution offers flexible data integration supporting scheduled updates and ad hoc data retrieval from Cube's regulatory intelligence platform all within a centralized Hub it's backed by suresteps Dependable support effortlessly integrate Cube's content into your integrated risk experience let's take a look at their screenshots here's a list of cube ontologies here's a list of the feed configuration for the surestep connector for cube here's a little dialogue showing that configuration for regulatory alert Authority documents in the obligation citation sections and then back to the cube or nope this Cube region site sorry that's not back to something new and then now we're back to the cube ontologies so that's what's new from surestep it Inc next on the list is going to be TMS or TM Labs rapid Ops driving business agility and compliance with servicenow devops key features prescriptive devops adoption Journey trained and certified Consultants to implement servicenow devops in a reliable and certified implementation partner delivers and supports servicenow implementation this looks like one of those things that's not really an app notice it says get solution here so it looks like this is maybe Professional Services and not really an application I wish I had a way of distinguishing this and I'm pulling these out of my Store updates because it's not really an app for you to download it looks like next on the list is going to be usdmgxp regulated workflows helps Life Sciences companies extend the servicenow platform to regulated GXP workflows key features manage dxp incidents handle change management CFR 21 part 11e signatures and audit Trails well yeah I'll book e-signatures and audit Trails technical features K-pop usdm processex capability servicenow hcls or Healthcare Life Sciences service management I think that's what SM stands for and the servicenow data model we have one screenshot and two videos let's take a look at that screenshot showing the process X events in like a dashboard so an event breakdown and uh various information about incidence changes and user access but that's what's new from usdm Life Sciences LLC next up on the list is going to be vulnerability response integration with HCL appscan integrate your HCL app to scan deployment with servicenow vulnerability response to prioritize and remediate application vulnerabilities key features data import information on complete request response for dast vulnerabilities support for risk score calculation based on scan finding severity support for triage service now option for scan findings and configuration filters for Selective data support let's check out the screenshots here here's an app scan configuration here is the application vulnerability Integrations list here is the app scan configuration I think if you just got two screenshots I'm going to go in a circle there so all right so there's actually three screenshots but maybe one was repeated but that's what's new from HCL America Inc next on our list of new releases y Pro or Wii Pro intelligent operations management seamlessly connect people departments and business functions on the functional side order to Cache procure to pay record the report or record the report and accounts payable technical features intelligent hyper automation automation engine leveraging creative workflow real-time language translation and OCR borderline creation and consolidation next and last on our list of new releases is from servicenow the workflow dashboard from The Innovation lab it provides a One-Stop shop for all the active process optimization in the workflows workflow dashboard does that in the company with which offices which offers a holistic view with kpis across across each process here's what it looks like active workflows showing how optimal are our workflows for problem incident and requests in that particular screenshot so that's what's new from servicenow and that is all of our new releases next we're going to move on to the highlights all right so let's take a look at those highlights first on our list is going to be a luvio eternity incident integration this one got updated to version 2.4.0 and quite a bit here introduced to rebranded luvio Eternity incident integration which includes the following new capabilities limit the visibility of incident tabs to specific roles and it's now possible to choose the classes of the computer type in servicenow for which to load alternative data based on your organization's need when binding by a device some additional enhancements and improvements in the release improved domain separation for instance created by eternity The Eternity tabs will be populated with the data of the alerted device enhancement to improve responsiveness increase efficiency and reduce load improve support for on-prem customers and updated branding let's see next on our list it's going to be a PTO mini apominy app Omni updated to version 2.4.2 and uh that's interesting I didn't catch that um release notes for two to O So it's 2.4.1 but there is no 2.4.1 somehow it got to 2.4.2 add support for ingesting Delta Data only and add a dynamic filtering to it the initial ingest of data types to improve database queries all right next on our list Beyond trust password safe integration was updated to version 23.2.1 they add the ability to specify a custom field from which to retrieve username for instances whereas the user is servicenow user ID is does not match their username and password safe and fix an issue which prevented the dialogs from rendering in workspace views next on our list is going to be Cisco BCS operational insights updated version 1.0.3 it adds some new features for alignment of the cmdb create incidents and add tags new apis with new Dash support widgets and multiple configurations support next on our list is content publishing from servicenow was updated to version 29.0.8 and in this one they improve the date and time format validation process in the Content Library that means it supports a broader range of formats and you can see them listed out there and the system flexibility now encompasses an array of date and time formats aligns with diverse user needs and further elevates the functionality of the servicenow content application next the dark Trace integration was updated version 2 or 2.0.0 and they added support for heal now I probably not knowing much about this application would have called that a minor update but they categorized it themselves as a major release so I left it it hasn't had an update since 2020 so um sounds pretty major to me and so we'll leave it there with that update from Dart Trace Holdings Limited next Microsoft 365 support integration was updated to version 2.1.2 and in this minor release they added or disabled the automatic creation of servicenow incident for advisory Microsoft 365 service Health alerts it can be enabled in the service Health settings and updated default impact and urgency levels to load for this integration next mimecast was updated to version 1.3.2 and if we scroll down their release notes are down here for some reason sync jobs have been refactored to be mutually independent sync jobs addresses a known limitation with default transaction time out of 300 seconds and known limitations under certain circumstances example large volumes of data desynchronized the manual sync can partially fail this limitation is due to the default transaction Timeout on the servicenow platform the automated syncs are not affected by this limitation next on the list open text jcm or no X ECM and spoke was updated version 1.2.0 integrated open text widgets in the servicenow UI available in all three UI as a service now and then to do some new spoke actions next on our list of highlights power bi connector was updated to version 1.5.16 and in this minor release they added a data source preview feature added automatic field selection reports some UI or user interface user experience improvements and some minor bug fixes next on our list service graph connector for clarity X Dome and metagate was updated to version 1.0.11 this patch release adds Vancouver support and fixes some bugs with the API filter operand and you can see those bug fixes listed below so Vancouver that's a pretty big thing to announce that you're ready to support Vancouver so I left this in the highlights instead of a patch or minor release next on our list Swiss tool was upgraded to version 1.4.1 and this version they fixed some form buttons staying deactivated after click improved adding of tool tips to form fields and fix cases where a post-actionate client script post action client script listener of a button could get triggered again later for another button next up we've got Tableau connector was updated to version number 1.0.13 they've added a data source preview filter automatic field selection reports some user interface user experience improvements and some minor bug fixes theme Builder from service now was updated to version 2.1.0 this is an innovation lab application and down here in the release notes component level editing and show accessibility violations next on our list is the ux commons also from servicenows Innovation lab updated to version 24.2.0 and this initial release of the split view component bundle I didn't know what that was so come with me and I'll show you there's a little bit more the split view component bundle aims to simplify your workflow by enabling you to easily move between records for tasks like approvals and case assignments the user-friendly interface has split view and features a list on the left side and a form on the right which makes it more efficient to work through records so a component bundle with a fully integrated list and fully reusable component and designed for intentional patterns to navigate and work through records quickly I wasn't familiar with this I don't know that I've seen this before so I'm probably going to see if I can play around with this new split view dual power from servicenow last on our list Zoom contact center with updated to version 2 2.1.0 and into this version they added videos of video call support and new Fields email and channel to the log again they call this a minor release but I figured a video call support was kind of a significant deal we should probably highlight it on the show let's go fix this last one here that one had a fix so that screen Got Loaded we'll save that and that'll update our highlights right here and we should see yeah that got updated so in this episode we saw 16 new releases 16 highlights four minor updates four fixes no more downgrades because we got rid of that one and three release notes failed I hope you found this video helpful if you did please like Please Subscribe or share with somebody who you think might be interested in what got updated in the servicenow store and until next time don't forget to always be learning thank you [Music] [Music]