foreign [Music] tell us your name the company you work for and your current role all right my name is Jacob binker I work for Glide fast Consulting and I'm an associate vice president there as an associate vice president tell us a little bit about the work that you do well my particular area is I lead up the itom item irm and secops practices here at glidefest so I work with all the wonderful amazing technical people that we have in that area and just help them with you know how do we get better at delivering those products to our clients and you know solving their problems in those particular areas so tell me about some of the biggest challenges your customers are facing and how your pod addresses those oh it depends on which product you're talking about when it comes to item it's almost always around the data they don't necessarily have all the right data so we help them try to figure out what what do you have in your environment what models are you purchasing what models do you have that need to be normalized help you get you know the right data in there when it comes to things around set cops you know irm or the secop side of things it's a little bit less the the data it's more about the you know the like the iso Frameworks things like that right getting those policies in place and then of course making sure we help them you know put in the right audits the right things in place to be able to you know to track those risks properly and then with itom it's usually always security right it's you're with itom you're trying to help them discover everything that they have in their data centers so you're trying to get all the right credentials and everything in place uh you know to be able to do that when it comes to their problem statements they're almost all the same right what do I have have and really what's at risk right they're they're very connected in that right they don't know that they know they have a ton of servers they know they have a ton of computers but they don't know where they are they don't know who owns them and again they don't know what risks are out there because they don't know those things about them so very similar in the problem statements that we're trying to solve a lot of the times I like what you said and I appreciate the application Suites that you're working with you said secops item and itom and I'm curious about what does this mean for return Investments for your customers well with item the software Asset Management especially we a lot of times with the dashboards once we get them to see what entitlements they have and where whether either they're over licensed or under license right where they can reclaim some of those uh licenses that they're not actually using or avoid an audit by you know trueing up before they get to that point it's really easy to show them Roi a lot of the other times though it's really coming down to making the processes a lot more efficient so that their people get more time to focus on other things right with secops a lot of times you know you're doing everything manually but but having a nice security incident where you know what security incidents you need to address what the priorities are around them and you can really focus on those things that are top priority it frees you up to you know a set of chasing all the little fires right you can really focus on the more important things and kind of the same with the the other side of item with uh you know ham Pro it's about making the processes of deploying ordering you know receiving all the equipment makes those processes so much more streamlined and so much better every company does those things it's how well you do those things and how again you can free up your people's time and get the ROI from that but it also does help you know for my hard reset management standpoint too if you have good processes that people are following you don't have everybody just going out buying whatever they want you're overspending on Hardware you shouldn't be spending on so yeah it's really easy a lot of a lot of times to show Roi from the hardware or the asset management side the SEC Ops again it's a little bit harder but it comes down to time saved risk avoidance those types of things right you know those are things we can show them here's where you're getting the value out of it as opposed to the dollars and cents Roi right the real value tell me this what does a customer get with a Glide fast implementation that they can't get with another partner oh we talked about that a lot today here here at Glide Fest and how we want to continue getting better at what we do so myself Lombardo and a lot of us come from the client side right we we did it on the other side so we bring a level of empathy that I think a lot of people who've just been on the Consulting side the whole time don't really have right we've been in your shoes we've been there we've struggled with the same struggles you're going through and we really care about solving your problem and I think that's what just makes Glide fast different we all care we care about our clients we care about each other we care about our reputation we really care about making you know every client happy and solving their their actual problems right not just implementing something for them but really showing them how we solved a business problem how we brought value to what we delivered for them right and those types of things so I think that that level that we bring that kind of white glove service is what makes us different 100 I want to switch gears a little bit you mentioned Glide Fest this is Glide Fest season 2023 it's my first Glide Fest tell me a little bit about some of the takeaways from having this massive electrifying meeting of all of our folks yeah so this year is a little bit different last year we um you know it was all about just getting together and bonding right we we hadn't been together for a while because of covid we really needed to get together and just reconnect as a the Glide fast family this year we're really focusing on how do we go to that next level how do we become that billion dollar company right so really taking us to 10 times what we are today how do we really improve and get better in every possible way so it's been really electrifying it's been really great sitting in these meetings and having clients and servicenow come and talk to us and hear their point of view both good and bad right so some things that we need to improve on we're ready to take those on and say yeah we're ready to improve we're ready to you know get better but it's also been really amazing hearing some of the the compliments that we're getting from both clients and from servicenow about the work that we've done you know over the four years that I've been here makes you really feel good that you're making a difference in this ecosystem right 100 now final question Jacob Banker what is your superpower my superpower uh I don't know I think a lot of times it's bringing that uh that fun to the the job right I I do it very well I work very hard for the for the people I work with for the clients I work with but I always try to do it with a little bit of fun a little bit of you know it's not so dry it's just you know we can have fun we can work hard and we can you know do this as a Glide fast family and make it to where it's he doesn't feel corporate it just feels great right it's 100 100 I'm Kylie Alexander this is Glide Fest 2023. this is Jacob binker associate vice president at Glide fast Consulting let's go let's go foreign