I'm very pleased to present a new, and much anticipated, white paper: Mapping CSDM4.0 to ArchiMate

The Common Service Data Model (CSDM) describes the most commonly used elements in the ServiceNow Configuration Management Database (CMDB), and shows the logical connections that exist between them.

The White Paper contains a mapping of the ServiceNow CSDM 4.0 to the ArchiMate notation. Essentially, this is a metamodel that can be used to produce a TOGAF/ArchiMate based architecture that will be supported by the Now Platform’s CSDM.

Aligning an architecture in this way is particularly useful if one wishes to populate and maintain an architecture repository with a direct integration between the ServiceNow CMDB and an enterprise architecture repository tool.

Creating this white paper was made easier through the input of my colleagues; many thanks for wisdom, comments and proof reading are due to Scott Lemm, Mark Bodman, Dave Armes and Graham Williamson. Thanks also to my friends and fellow members of The Open Group, who have developed the TOGAF and ArchiMate standards.

I hope that you will find this mapping useful. Please feel free to share it, and to let me know any improvements/changes you'd like to see in the comments below. I'd love to know how you are using the CSDM/CMDB in your work, and what guidance and resources we could provide to make your experience with ServiceNow as smooth as possible.

About the Author: Dr Michelle Supper has contributed to the creation of eight international standards, along with other publications including white papers and guides. She is the EMEA Enterprise Architecture Advisor, in the ServiceNow EMEA EA Team, and the creator of the Guided Architecture methodology.

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