foreign [Music] adding hundreds of talented subject matter experts to your it Team without raising your operational costs consider the official efficiency gains you'd Realize by providing your team's access to easy to use automation think about what your business could accomplish if your employees had a secure scalable way to solve their challenges instead of relying on manual processes or Shadow I.T these are just a few of the possibilities unlocked via citizen development whether you're replacing a single manual process involving spreadsheets and email or developing a custom service request mechanism for your entire company if you can imagine it you can build it with app engine on the servicenow platform launching an effective citizen development program may seem like a daunting Endeavor but with the right strategy you too can become like the hundreds of servicenow customers that are realizing the benefits of citizen-led innovation we recommend starting by defining a Clear Vision and value proposition for your program at servicenow our vision is that 10 of our employees build 80 percent of our automated processes you can then use this Vision to inform your goals and kpis you'll then want to focus on picking your loco Dev tools identifying the right stakeholders to Champion the program and developing the appropriate process and support structures to ensure the success of your teams strive to unify your tooling as much as possible focusing your efforts on just one or two low code platforms servicenow is the happiest Choice here as we provide a complete collection of easy to use low code tools on a single platform apps built with servicenow will benefit from Enterprise grade security and scalability unrivaled workflow automation simplified integration delightful end user experiences and so much more once you've standardized on your low code platform be sure to enable your core it teams so they can effectively support your new citizen developers while this team ramps up you can focus on other organizational processes and priorities to support the program consider things like how you'll measure success how you'll promote the program and where your training and resources will be maintained your planning process should entail a strong focus on enabling autonomy so consider leveraging servicenow capabilities to help you effectively scale your program some examples include using servicenow's employee Center to host your citizen Dev content repository and leveraging our workflow automation to streamline training and promotion activities as your program begins demonstrating success be sure to promote the individuals and low code apps across the business to build excitement for the potential that citizen Dev offers next you'll want to understand which use cases are a good fit for citizen development look for apps that focus on task-based repeatable processes that have a clearly defined workflow be sure to take advantage of app engine management Center's intake mechanism as the conduit through which you vet and approve new citizen development projects individuals that are a perfect match for your citizen development program will still need training to be set up for success servicenow has an extensive array of training and certifications that can help you fast track your program though you'll want to augment this training with materials specific to your company consider the various roles in your company as you develop your curriculum and training requirements our recommendation is that you stratify your citizen developers into a few personas and then provide customized learning paths and system access to meet their specific needs these initial decisions can have a huge impact on the success of your program but don't be afraid to get started building out a citizen Dev program is a journey that can only be accomplished through experience and thoughtful iteration and don't forget citizen Dev is a team sport so be sure to build in mechanisms to collect feedback from everyone involved in the process this quick intro just barely scratches the surface of how to launch your citizen Dev program so to learn more please visit the citizen Development Center located within the servicenow community or just reach out to us directly see you in part two of this series as we discuss governing your citizen development program