okay good afternoon good morning good evening wherever you are or um actually whenever you're listening to this we are back with episode number 18 of the service Ducks podcast so this one is one where I haven't told James the topic partly because I don't know what it is myself didn't tell you that much did I no um we're going to be talking about some stuff no last episode we um got quite a bit of conversation going actually I spoke to several people about it last episode number 17 if you haven't caught it yet it's around tips for bagging your first um so it's no job they're not all the tips they were our tips and our kind of um highlights right so this I thought we'd go on to well now you've bagged the job so what right so let's let's pretend let's take this through the Journey let's pretend you back the job now what what does that mean how do you approach that as a as a person fresh into the industry but there's a spin what we're going to do is we're going to do our usual ramblings yeah but we're going to look at what gen AI tells us so we're going to look at chat GPT or Bard Choose Your Weapon of Choice yeah and we're going to see what information we can get off that that might help us as new people into a company yeah I like that yeah you like it don't yeah right yeah yeah we don't know where it's going to go but let's find out so we're going to do that and then we're gonna then then I think we'll just hit the mic look you're all good I've Reverb sorry if that pounded in your ear then right at the end we're gonna we're gonna talk about and again I haven't mentioned this to you I think what we're going to discuss right now is whether we close down series one so we're on episode 18 do we cut series one right and then we'll we'll we'll give them a little flavor for what's coming in series two um yeah whether we kind of cover that now yeah I think so I think so so we've got some really exciting things coming up um in the next couple of weeks or the next few weeks it depends when we drop them um episodes yeah but we've got some um external uh people and when I mean external I mean not me and James [Laughter] right yeah so let me let me start again we have some guests yeah we've got some guests um lined up to come on and there's a couple more that you don't know about yet James I'll tell you later um and we're kind of lining up the calendar um to drop them and we thought that's a natural break of where season one ends and we can start season two so if you stick around right to the end we'll give you a bit of a flavor of what's gonna happen in season two might get a mix until um we talk about that you have been well first of all what's the colorful wheel behind you or is that you picking a new color for the office no it's actually my my other half said teacher so she has lots of different like teaching resources and stuff okay so she just uses that as a means of like trying to you know gamification up her kind of resources for our students and stuff a little little spinny wheel well there's a management thing you can do in the management course where you put yourself in different colors whether you're a red manager with your um quite aggressive no direct based on your aura yeah basically it's kind of things like I can't remember what it's called I've done it it's really interesting um whether you're a green which is more of a coverly manager or a blue yeah more logical or yellow that that is just yellow I don't know um anyway I digress James you come with James Forrest Downs James Forrest Town what does that mean well I don't know I don't know tell me oh everyone is welcome yeah um so where have I been so last time I said well I came in my outfit in my Tango outfit oh God yeah McLaren I went to see the formula one so I've had another little Excursion um this time to somewhere a little bit more a little bit more Scenic and a bit more relaxed um somewhere that you've actually been earlier this year actually to a Center box correct yes and spelled Center ER not re so you mean it's spelled the the proper way yeah what do you mean the proper way well the American way I guess is that the problem um How does its reach go Center Parks I'm only aware the ones in the UK but I think there's a couple in there hang on this is going to start much debate right center ER are you saying that's British or American American center ER yeah he's American yeah Center re is English right yeah so how's it spelled ER all right okay yes right I thought you were saying the opposite I thought oh this might get a bit testing ER but I'm debating whether that's correct or if it's an American company and it's Global and everyone knows about Center Parks I don't know um I'm only aware of the ones in the UK so right so just to clarify for anyone listening to this they're both correct depending on where you are well keep going yes anyway Center Park so it's a for those who do do not know and have never been to a center Parks maybe you're from the UK or you know there's some in Europe or uh Americas or wherever you're from basically it's a really nice kind of retreat sort of place uh to go um typically we're in a forest and some lakes and nice cycling routes and running routes and lots of different activities and you know there's like a typically like a Sports Hall sort of place and um things like um you know tree trekking and um all that kind of food tracking yeah um all right you're not you're not trekking with trees right okay okay interesting fact interesting fact if you're a service now person the center Parks used to be a servicenow customer um I don't I don't know what they are still but years ago they definitely were because their internal portal I've seen that you and I know who worked on it um was uh I know who you're referring to yeah right okay yeah but yeah no it was it was a good holiday it was um it was an interesting week because I almost did a hybrid sort of thing obviously we're remote workers um we've talked about this I didn't treat it as a full kind of holiday so I'm trying to manage my kind of holiday or vacation days uh throughout the year so a couple of days um I spent working so I worked from the the lodge that you kind of given uh amongst the you know amongst the trees and the scenery and things like that um decent Wi-Fi um for us to kind of connect and um you know and work from from Center box for a couple of days did you so I got a question did you find it distracting though you you got your family with you I presume right yeah so was it distracting that they're going out having fun and you've got to sit there pretending doing actual words because obviously you can and you know this you can book up all the kind of activities and that there are certain time slots and we we purposely had quite a busy schedule um kind of booked in you want to make the most of the week I think I think you've got to otherwise the kids just yeah run Riot and then get into this I'm bored there's nothing to do in life yeah yeah exactly and I think um the way it kind of worked out is there's actually probably more peace because they were out all the time it was just me left in the lodge working whereas here I'm at home they're always like downstairs or watching TV or up and down the stairs you hear them all the time you always hear the kind of background noise whereas you just kind of got this kind of you know Serenity of working in a lodge and you just kind of feed the wildlife around you and um it was all right it was good um I think the only thing that I majorly missed was my setup that I've got here you know the largest green because you're having to work back on one screen again yeah presentations and that was quite annoying um so yeah that was the only kind of semi-annoying thing but no it was it was um it was good it was it was probably more productive how more productive yeah that's odd how um I want to know how big is your screen um good question I think you can't say you can't say this big you've got yeah give me another picture no it's 34. 34 white green yeah 34. do you have any other screens or just one well just the kind of laptop screen on the side which is almost on like a docking station sort of thing and then my 34 inch wide screen um is it curved curved yeah no do you um do you separate do you put things in separate blocks you know what I mean it's like teams in a little block up up here and you know what I mean uh not really I tend to have teams on just one screen which is like my uh my other laptop screen on to the side my main focus being like my main kind of widescreen and I'm always going to split it in two yeah um and I've got it's got a KVM Twitch in it so I've got it connected to my other PC which is down here um things on things like for the recordings and what we do here so it's got a bit more power a bit more um better for screen recording I haven't heard of a KVM switch for years you know I didn't know there was still a thing um yeah well this was built into the monitor so you can just easily just so they're not actually a switch anymore then it is a thing that's built in right that makes sense yeah no I've got two mine I consider my my screen to be quite big um I'm sure it's only 27. it might be 29. Ben you've got 227s no I've got and you're looking for your laptop no no no no no no no right no I have my laptop which has always has this is a good topic isn't it yes we should have done this at the topic I've just done this I have my my laptop which always always always has outlook on yeah if Outlook wasn't on there I would Panic right yeah then I've got my big screen which is my kind of my main focus screen which is 20 let's go for 29 I don't know and then on on this side I've got my 21 inch screen and that I didn't buy a 21 because I thought it would complement the 29 I had two 21s and then replace one of them right because in the Loft it's a bit annoying but that 21 I then split into two so I have on the one side teams and on the other side random stuff right so I have one side one half is teams always and the other side would be like code that I'm copying no I shouldn't say that we don't copy code but you know what I mean you've got to have one screen that you're copying from the other one that you're actually doing the work yeah that's how devs work isn't it purely yeah um yeah but anyway no we diagram we digress but you had a good time did your did your um little kitty winkies enjoy it yeah they enjoyed it I think there was they were absolutely knackered at the end of it you were doing at least like 20 000 steps a day with them and yeah um it's a lot and you have to kind of balance out a little bit and um a lot of it is just about eating eating at the restaurants and you know I think in the time of the pool and this is what I and I just said to you in it I was like with with kids anyone that's listening to all know this is you lose half a day just for going for lunch or going for something to eat breakfast go for breakfast right because yeah they'll want a little play on the play area that's outside you'll have breakfast and then you'll mooch back to wherever you go there's half a day gone and they'll of course want to go and look at some pointless shop and buy something for two pounds and you'll have an argument about it yeah all half day gone um question though would you go back and if so would you go back to the same one or would you try something different I would probably try a different one because um well I mean I don't know how different they're actually going to be and presumably they have the same sort of restaurants and um yes you know prices um the one I went to was a good two-hour drive away yeah whereas there I've actually have got one which you went to earlier this year um only 15 minutes away so before you know different scenery maybe it's different if thanks to the original one as well in the UK so yeah the um Wilbur one's new and that's good oh I just moved my ear makes my ear look really big um Logan one's really good it's small but it's by a nice Safari part Longley is by obviously Safari Park yeah that's big but there's loads of Hills yes be prepared for a lot of Moaning Forest as well um but elved in again not really many Hills that's a nice one that's my favorite I think it's got a cave in the pool I'll probably go to there next time I think that kind of Monday to Friday is enough time yes once you've kind of done everything and you're just just repeating it for the sake of the pool and just cycling and walking about and stuff it's uh it's enough for you to be you know did your phone just ring then young man it was it was ring it was the ring doorbell oh we're recording a new one amateur [Music] this is just Madness this is madness hey you surprised me with the subject to this so you know I'm allowed a little bit yeah that's true that's true okay so let me uh be my week mainly Center box so I have um since you asked what have you been doing with us um wait a minute no so I've been again on the court active on social and I posed the question this is my highlight right I pose the question is did you see this yes I till is an ITIL certificate and I'm very careful about my words here is an ITIL certification crucial for servicenow development I think that's a really good question as well and um yeah do you know what it was it sounded really bad it's far more exciting than I thought it was going to be the results um how exciting can I still get let me tell you 60 of people said yes all right 30 said no and the other 10 said itil's old news forget about it does that surprise you in terms of a result or was it it did it did what you expected I'll tell you what surprised me right so it didn't surprise me the result it didn't I expected more people to say um it's old it's old school yeah um because I I so I I was um I had probably the same as you I started the service death when ITIL was the buzzword the new things were coming out yeah before then it's just yeah yeah before then we were just dealing with tickets yeah you know what I mean and then Idol started coming into your service desk and you thought what do you mean a request I just categorized this ticket differently um so you didn't really think about it so I was at that Forefront probably like you and other people um that also responded but I think it made me rethink the question because I I explicitly said is an ITIL qualification certification crucial yeah now originally I said yes no I said a deep a good understanding is but I didn't want people to misconstrue what I'm saying I'm not sure I think a certification is crucial but I think the grounding and understanding that ITIL gives is and I think that there's someone that commented um last night actually that made a good point your service now is built around itsm which is built around ITIL right so of course it has you have to have an understanding yeah and I think for me when I look back I worked on the service desk and service management for quite a number of years before I did the ITIL qualifications when I did the ITIL everything kind of started dropping into place yeah change management transition operation it all kind of started dropping it oh we're a function are we so it's not uh you know what I mean it all started dropping into place so it was the grounding it gave me and then when you started looking at servicenow and you start thinking ah so that's how an incident relates to a problem I can physically see it now and I can touch and I can feel it and I couldn't I couldn't move it around right yeah um and for me it was that understanding that the light bulb moment happened right it's like Ah that's how things fit together in ITIL but it allows me in things like customer workshops or talking to customers it allows me to say to ask those questions it sounds like a really simple question right this process we're discussing customer what outputs do you want to achieve from that what are the outputs of that process oh yeah and thought about that well I hadn't called them that it's it's just a report that we sent to Janice yeah do you see what I mean it'd be interesting if you applied a different lens on it in terms of would it be important in five years time um and presumably you're asking that question for the perspective of someone who is brand new uh to servicenow um do you know what prompted me to ask the question is someone I don't know but I saw them post that they'd just passed their uh ITIL four oh yeah and whereas I thought oh that's fantastic because I've not done the four and I've got no intention I'm doing for um it did get me thinking well this person's a new developer the past four does everyone need to pass until to say do I mean I'm useful in the business I don't know but it sparked a really really interesting post um and although I I think I might have come across by saying yes I think a qualification is crucial um I just want to um kind of clarify that I think the understanding of what gives you is um you know the process there are inputs and outputs to every process there's stuff that happens in the middle there's different roles and lenses for those processes and I think having that understanding allows you as a developer to ask those relevant questions yeah I used to be quite a selling point didn't it on your CV if you said oh yeah and I've got an ITIL V3 is that that's fantastic that's good yeah whereas now it's like almost expected that you have an ideal V3 it's not even a tick box it's a great you've got an iw3 it is and these are the basics these are the bread and butter that we expect you to have the the other thing and just want to remember the other thing that that um interests me interested me about that post was the type I don't know whether you can see who responded Yes and no to to which which one when I don't think I can say no right so when I when I when you do a poll you can see view results you can see exactly who responded Yes they think it does need and no they don't and what I was surprised by the the different people that were saying yes and no so the people saying no that you would expect people were saying no that had like an itol master right they've got in their their their content all the echelons are vital and then they still say no yeah well well you can either you can either think it you can either look at your thinking well this this is what I mean right so you can either look at it and think that person's Idol master and they have a deep level understanding which means they say no for a reason or they went through ITIL master and thought well that was hello rubbish didn't need that you know what I mean I like to think it's a former but it was really interesting who was saying uh uh we're going which way yeah fascinating stuff yeah and I guess it kind of goes hand in hand with where servicenow is going in terms of um I mean yeah we still touch on it quite a bit in Project work like all the time still and I think until the time where and it is slowing down obviously um I think since we both you know were fruition Partners it was igsm can you say that um can we still get away with fruition do we have to partner jar that one that one's all right cause we were both okay um so yeah so I think if you know that was our bread and butter it was our daily lives of itsm whereas now you have experts in certain areas where they've never touched itsn there might be a data expert there might be someone specifically in security or HR where we have people who you know that don't get engaged with igsm projects where we would probably still see it as your bread and butter maybe everybody should at least have for example the igsmcis certification that's something that's always advised to just get the basics and the understanding of that I think in the future that's probably less important as servicenows kind of profile changes yeah not just that who knows who knows but like but I will I will continue to be interested um and keep posing those questions I think because I think it Fosters I like that word I think it Fosters a healthy debate I like it I like it I think so we've we've as always we've digressed quite a lot should we move on to the topic that we're going to talk about so the topic is that we just load my screen do you want to bring up chat gbt while I'm doing this the topic is and let me at this point actually turn on our live and make it public rather than unlisted what it's been for the last 25 minutes all right don't blame me this time because it was you that isn't this is classic right so if anyone just missed that which they did yeah I wish they did of course they did right last time James so James and I set up um our podcasting software and invite the other person James did it last time and accidentally put us live right so we've been talking live um which is okay because we don't say anything too bad this time I said no no I'm setting up you're not to be trusted James because you're going to put us live without knowing I have put us live um intentionally and forgot to make it public [Laughter] ly so I was sat here wondering why is there no one viewing this are we that unpopular um the answers probably yes um but no no it's because I completely forgot to switch it on oh so everyone watching go back 20 minutes till I tell you another funny story I had a conversation with someone this week um that reached out to me and and and they're looking at um creating their own podcast okay service they're related which I think's um brilliant idea are you fearing screen which I think is a brilliant idea um but they're asking me advice on things like you know uh is there a good way to put your podcast description things about interviews um and the irony of it is right I'm trying to give someone The Limited advice I actually have and I can't even press the go button when he goes live [Laughter] yeah that's quite funny right okay you can see one person that's probably my mum anyway we're back onto the topic come on let's do this let's do this yes we haven't got along um right so topic being last time we spoke about uh what any tips that we would give to baggy first service now job yeah we're now going to move over to chat GPT and live chat TBT to help us to say we've now bagged a job now what how do we make the most of it I think is the question yeah so I think what we'll do um we haven't done this before it could be absolute disaster but let's just start throwing some stuff at chat GPT and see what happens yeah I mean do we want to kind of discuss what our answer would be first and then see what chat gbt he's got to say no oh God then no I like that I like that I like that okay yeah just in case it might come up with something completely different rather than being led by chat gbt's answers I guess you have a default Answer In My Head by the way you could come up with it on the spot okay so right I'll put you in the situation you're another person you've got you've been through next gym right you've tarted up your LinkedIn profile on your CV to display some outcome um based deliverables you're passionate you've got you've done some ACT Dev stuff you love it come on I'm juicing you up here I can see you moving about right you're loving it you get into the job what are the first okay the first 90 days of your role let's contain it the first 90 day of the roles what the key principles that you take with you so the first things I mean this is me going on the basis of what I know now yeah um obviously I can't say what I did back then eight years ago and my first service now job and that will be utterly pointless because people want to learn from you as a veteran rather than exactly you're a noob come on I think what's important for me is to know the teams and the team's structure I don't mean the application um so it's about understanding your colleagues understanding what everyone does in terms of the different roles um understanding your position in the team org sort of structure understanding company structure yes and Dynamics yeah and Dynamics yep right okay yeah okay all right and number two is um about what what they use I think tools wise is quite important for me as well okay um it's about getting access to all the different links to things um you know how do you do timesheets how do you do expenses how do you do all the kind of boring admin stuff along with maybe they have access to their own so there's no instances that you can go on and you know use as opposed to your pdis um so it's about getting access to all the tools basically tools and um all the different communication um uh you know preferences I'm gonna write down what I think you're gonna say next I'm not gonna I'm not gonna tell you I'm gonna write oh I don't know what I'm gonna say next um so next is I think understanding the projects so understanding the ongoing projects and what's going on and what do what does the your company um do quite often what's what's happening right now is there any projects that you can get on straight away to do some shadowing um if you're this kind of eager person and you know someone so excited to just get on and do stuff it may well be that the company don't want to you know immediately throw you out to the Lions and say right but um if you know if they set up really well and you get you some exposure through shadowing and just being there as like an associate first um you know getting access to jira boards or to you know the itbm stories and whatever you handle your kind of stories and project requirements um just to read through it's good to see and be on the shoulder of someone um who is you know implementing them sort of things to seeing how they do it how they document things and I think what was big for me in those first kind of 90 days is to document it yourself to write it in your own sort of words to saying this is how we do things maybe start to create your own sort of little storage or maybe in one note and that's what I use a lot um in terms of like remembering you know where you should go to do things and um you know start to document what you've been involved in is good a good practice okay Okay so we've got understanding company structure and the Dynamics of yeah understanding and learning internal tools getting set up and all that kind of stuff yeah that's relevant and understanding it's got project and kind of what's going on but I guess that's understanding a bit more about what the company actually does so do they deliver mainly CSM stuff the job yeah some of that will come from your kind of prep and your interviews and stuff you should already kind of know a little bit about the company but it's about getting them Insider access and you know um setting up meetings with different people to make sure you've got all the knowledge you have about well why this company you know what makes them different okay okay so I will get you know what's quite amusing so I just I just um berated you didn't I for um for the ring doorbell my daughter's out shopping today and she's got one of these um bank cards that when it uses it's linked to my account so yeah someone just tried to use it in night so she's tried to use it she hasn't got enough money it says she doesn't have enough money in her account and I'm like oh do I put some in for her so [Laughter] the so I'm expecting a phone call any minute now you've had some money in yeah so I think so for me um I'm gonna go with what you said in the interest of time I think the important one I'm going to pick out my important one for that yeah is understanding the company structure and I think the meat goes deeper than that right it's understanding who who are the key players who are the the people yeah I think who are the who are the people to know and I've got to say who are the people not to know who the people to avoid and that sounds really bad um yeah I mean that might only come after being on projects with them because no one's going to say only I don't talk to that guy it does but you you've gotta I think um I think you've got to stress people out and you've got to understand coming to the Dynamics which is easier if you were in an office so you have to remember as well you'd probably kind of pick up on these sort of things if you were in an office yep from home they're just essentially another avatar on teams this is true this is true so come on let's go to chat GPT let's see what it tells us let's not putting the bog standard what should we put in I've just bagged my first job no my first service now job first service now developer job come on let's really I've just bagged my first servicenow developer job um I don't know what are you gonna put in come on what do you recommend I do to be successful yeah should we bother putting first 90 days no let's just go with that no yeah do it oh congratulations that's always a good start understand the platform I love scripting languages oh okay so let's read out this here we go understand the platform partly what you said about tools learn scripting languages not entirely sure that is correct no I agree screen size a bit explore servicenow applications yes best practices and guidelines that's a good one that's it yeah today we're best practices stay updated stay current like it utilize the community scroll down yeah um collaborate with colleagues I'll tell you what let's this is a list of 12 continuous learning Version Control blah let's make it let's hone in say um yeah top ten just say only the top ten no no top five only the top five um but we want to kind of aim it that we've started work for a partner yes um okay because this is I've just started in service now right it's it's yeah yeah take that into account yeah people okay let's see five recommendations um um when working for a service network partner yeah come on let's see what that comes back with let's get some more stuff again this is experimental guys by the way um if you're just catching this okay Master the servicenow platform stay updated with partner specific information which will be things like what you said about what the um what the company does and all that kind of stuff develop stronger client facing skills that is a good one collaborate with partner team good one prioritize I like those I mean they're not bad they're not bad they're not bad so develop strong quiet-facing skills this is something I know we've spoke about before um that us as developers are all very very um good at learning the techie stuff but we've got to do more of the kind of personal skills and getting good at presentations and the likes and doing demos that is a key part I like that one yeah collaborate with partner team what's this all about effective collaboration with teamwork teamwork I mean that kind of comes into the kind of shadowing and making sure you're communicating with teams and um yeah getting help where you need it and okay um let's spin it slightly okay and then say what strategy could I do in the first 90 days now let's home in online yeah I mean let's let's see if we can get it I'm expecting the number one thing not to be there I am as well Master the service now platform should I apply for the first 90 days try that it's interesting doesn't it during the first 90 days I would split it up by the actual days as well hello okay so so we've just asked the question what strategy should we um use in the first 90 days and it's now started bullet pointing if you if you're not watching this um yeah it's kind of saying onboarding and learning days one to fourteen so it's splitting it um by different days Okay so we've got onboarding and learning focus on understanding the company's culture values yes yep attend any training sessions meet with team members suss them out yeah and I'm loving that as a first thing actually yeah I think I completely agree with with that just understanding the company which is actually was that the first thing I said as well yeah so scroll down what else we got all right Partners offerings offerings so how they sell to to the customers who their customers are that sort of thing um yeah that's also good kind of part of the first one as well-ish yeah well this is different Now setting clear objectives I like that yeah I do like that yeah I do like that it's all too easy to just kind of be left on your own kind of like devices and for you to kind of just figure these things out um so it is good to have kind of like the short-term objective especially if you're new as well I think that's that's that's really good I I like it um that sounds like a song on the other way into song then um I like that so it's days 31 to 60 is set clear objectives and I think we need to be mindful right if you're new into the industry in any industry at all it is your responsibility to drive your career the manager is going to help you and the company's going to help you but ultimately the buck is going to stop with you right you're the one that's that's doing the do I think that's a group so yeah I I would say to anyone again for any industry don't sit there and expect a one-to-one for the manager to say you don't expect to be spoon fed yeah drive it the way you want to drive it and yeah that is that that's almost coming um to point number two that you said is is understanding the people um and the structure right because that's that for me is all is a part of managing your manager and sometimes you've got to manage upwards right yeah um I've been a manager before you've been a management before how great is it when someone comes to you and a one-to-one says these are my objectives I'd like for the next few months this is what I've achieved so far you just go yeah Happy Days how can I help you're Keen you're you're enthusiastic um so I do like that one really like it yeah what's the next absolutely you you read out the next one well I thought um yeah so now we've got days 61 to 75 um which is to do with proactive engagement which already sounds good um seeking opportunities to contribute actively to ongoing projects absolutely I mean that's about finding if you've got time which we call time on the bench um which a lot of service no Partners will probably call it time where you don't have an active project assigned to you directly um it's about being proactive and understanding what projects are ongoing what things you can just even if you're just listening in you know it's not going to harm you know understanding what's going on seeking opportunities to seeing where maybe you maybe you can get involved um with those sort of projects so it's taking the initiative to ask questions and sharing ideas um looking for ways to improve existing processes um workflows Etc so yeah again I love that yeah I love that it's about yeah being being proactive and um helping out even though you're not you know you're not an expert at this point or anything um even if it's just for your your learning and understanding how things are done typically that's where you're going to gain a lot of your kind of wisdom and knowledge going forward because you'll learn from these experiences so yeah I love that okay like that next one I'll take this one as well which is um days 76 to 90. um seek feedback and improve um so this is an interesting one because typically you're kind of um you know your personal development plan or your that sort of thing is either maybe half yearly or yearly um yeah if at all yeah yeah yeah yeah yeah um and getting feedback and that's the best way that you are going to improve and actually asking for constructive feedback as well because it's hard it's hard to give bad feedback to people um and you know sometimes you you try and dress it up a bit to saying no you did really well but what you want to learn is where you didn't do so well um so being able to you know ask for feedback almost on a project basis or um or per you know engagement or um you know maybe you just were shadowing for a week and someone you know just asking is this okay am I stepping on your toes too much um how can I best dial it back or what can I do better next time yeah so yeah and I would would say on that is don't don't just view feedback as a way to get more money um that's just my advice I know oh well I'm slightly strange slightly off topic is feedback on how well you're doing or not doing in some aspect it's not just a way to go oh therefore I I should get promoted or get more money whatever it's part of this sounds quite um we started with the tree huggery didn't we it sounds quite tree ugly but it's about self-improvement right if you want to improve yourself um yeah we've all got to work um for a living unless we win the lottery or strike it rich um fingers crossed um so we may as well make it as enjoyable the best we can right yeah so how you take on board that feedback as well um going back to my first year of of working in in service now as a developer I remember being as part of the project and there's something that I did caused the project to be a few weeks longer than what it should have been yeah I got some feedback through the project manager at the time um they wasn't particularly happy with me even though I was fairly new um and I took it to heart I absolutely took it to heart and I thought oh my God I'm rubbish at this I don't understand why you know I started to blame other people I'm thinking I'm new I shouldn't be mentored better or you know this sort of thing um but actually that just going through that learning experience and doing things wrong and that's part of our intro as well you know when things don't quite go so wrong and that's going to keep happening by the way yeah it's not just going to be yeah how you take that board and improve um going forward just as you as you said yeah like that one so the next one we've got so that brings us to 90 days and then chat GPT has given us a little bit of a flavor to expect as you go forward build relationships ongoing cultivate positive relationships with colleagues again this is the one that we're talking about engage in knowledge sharing activities hopefully that's what we do yeah um positive relationships again I I like to think we do that I kind of like to think of us in a way as kind of a kind of developer Advocate type stuff not not the same as service now developer Advocates so I have to throw that out there we are not them we are not I repeat we are not but we are in a way accidentally if that makes sense um I'm trying to positive vote uh get um positive relationships get people Juiced up anyway yeah what's important with that building relationships as well as being visible I'm not being afraid I think this goes into one of the other points as well of not being afraid to show your personal opinion and this goes on to something you mentioned before about your own personal profile and being able to share your opinions in in the kind of social aspect as well yeah people will appreciate that and like we've said before it will resonate with some people if you know if not all it is it's about just just being you and someone asked me um dm'd me on on LinkedIn um they just started a YouTube channel there's kind of anything you can uh you can help with and to be finished they probably just said it just to be nice so they weren't interested in what feedback I had however my main my only point was do whatever it is that makes you you yeah so I mean if that makes if you crack jokes do that if you're deadly serious do that do whatever makes you don't try and do anything that's not you and said oh you come up with rubbish things but actually I like it I like it and I think I think uh I'm tempted to say that we might make a LinkedIn article out of this and put on the service site yeah um and that kind of goes against everything that I've been moaning about well copy and paste it goes mention around like the tooling and maybe some other stuff that we can add in so I I think so yeah I think yeah thing it is this is very generic about any business I know but I think if we can spin some service narrow type stuff on there which I'm sure we can based on what we said before I think we should and and publish an article because it might be helpful for hopefully it's helpful for people that are coming um not just new into the business but this this translates if you're moving across to a new company right um that's true so I think this has been a youthful exercise for me we are severely running over time for us all someone's asking asked a question no even though it'll be not related to this topic slide reply I don't know what topic where are you on the vid um as we forgot published I'm sorry about that oh way ahead that's it way ahead um so that's instant feedback that where we need to improve yes yeah um but yes so so um just to summarize we'll this has been a useful exercise we'll put this as a LinkedIn article so you can go ahead and read it um so yeah it's you know it's been good and thanks James for being a bit of a sport with me surprising you didn't know what was going it was good um stuff yeah stuff but I think I think what we should do um and I haven't discussed this so we can talk about this um a different time but should we call this a day on app on season one so this is episode 18 the final episode yeah it's a nice even nothing um I think we've We've Ended quite nicely with all the kind of advice around you know remote working um and you know new people and and how you should kind of like present yourselves and what what our tips are around your social profiles and different things like that and we'll go down to some slightly different stuff coming up so um yes it's an exciting times exciting time so I think I think we'll we'll draw a line under service duck season one yeah I think we should even title this we're leaving [Laughter] but fear not we will be back with season two pretty soon we might take a short break we haven't discussed it yet or we might just go straight into it doesn't really matter I think the one thing we can be sure of is we're probably going to change the release date of the podcasts at the moment it is Wednesday we're probably going to go for a different date just to mix stuff up just when people start to catch us up we just want to do something completely different we are also looking to to take on more of a kind of um an interview style podcast where we can get guests on share their experience have a bit of fun with them as well we're not we're certainly not moving away from the fact that James and I like to have a bit of a laugh and a giggle right that's not what we're saying that expect the one yeah so we've got some exciting guests lined up uh one is lined up for straight after when they start giving us all the Vancouver information so the Vancouver platform tidbits are dropping on the third uh pretty much straight after that maybe the week after that we've got someone quite pivotal in there it's coming on to give us a bit of their insight [Music] but um and we've got different people different roles but if you want to get involved join in um come on have a bit of a laugh take on the Alphabet game perhaps then drop us a message to talk to the duck at serviceipingducks.com or drop Neil James and Linkedin DM that's what the kids say yeah and again there's no preconceptions you don't have to be a certain role you don't have to be a certain type it doesn't matter we'll just come on and we'll have a deal yeah yes so before we close should we answer this one question that someone's just caught up yeah yeah go for it yep uh can you tell me how to how to be good in patterns in Discovery in item Suite very specific how to be good in patterns I would say yeah now learning is um your first poor call um I would also say there's a plug-in isn't there to keep an up-to-date Discovery plugins to keep them up to date get in and have a play other than that I have to be honest it's not something I've touched much but that is what I would be doing if it was me one thing I would say is obviously there's a lot of patterns there out of the box um there is uh the likeliness that um you may will be extending a pattern rather than creating a brand new pattern um so there is there's that to think of um other than that um I would say I would suggest kind of looking through some of the existing patterns in terms of how it kind of gleans information from uh the different kind of Technologies and how it kind of parses data to a lot about the patterns is obviously gathering information getting it in the right sort of format and then putting it into the necessary tables so I would say have a look and see how them patterns are kind of working there's a lot of kind of um testing functionalities on the the kind of pattern Creator we can try it out um so I'd say give that a go other than that yeah exactly what Russ said um you know just just give it a go go and see um go and see how it works for you and have a look at the the now learning courses and Doc sites to help you out okey-doke okay that was good that was a bit more useful than I clearly [Laughter] um but yeah so this season's been absolute Delight until next time I guess it's uh reminds us to say I've been Ross and I've been James and this service dogs