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ACC Agents :: Collect Installed Software OnDemand

Import · Jul 26, 2023 · article
  • To enable the enduser to run the installed software policy onDemand - not having to wait the default 24hrs.
  • Standalone Installed Software policy created to avoid grabbing large payloads each time Enhanced Discovery policy was run.
  • At the initial ACC agent deployment :
    • ACC-V plugin configured, collect host discovery (enhanced discovery policy) runs
      • software installed policy is set to run every 24hrs
      • users have to modify policy schedule to retrieve installed software quicker
  • The included update set contains a new UI Action and Script Include (Collect Software Installed / RunInstalledSoftwareCheck). Special thanks to @Severin Launiau for working with me on this effort!
    • UI Action located on Agent record ::

RyanZulli_0-1690379529007.png

  • Check Recent ECC Queues to ensure the policy has triggered ::

RyanZulli_1-1690379739531.png

Notes ::

  • Some of the values are hardcoded - feel free to make/modify to fit your usecase

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https://www.servicenow.com/community/itom-articles/acc-agents-collect-installed-software-ondemand/ta-p/2624785