foreign [Music] it's Justin thank you for watching and welcome to my house that's Justin's house in this video I have another new Utah feature for you that's right I was going through my Utah features and I realized I overlooked one in one of my favorite workspace and that is the service operations workspace which you can see right up here behind me service operations workspace is where you can get to a lot of your itsm itom stuff and in a previous video I had shown the contact details of the collar of an incident record so I have the Utah features video for that and as I was going through we're kind of getting ready for Vancouver and I was like what's left that I haven't covered yet and I realized interactions have been enhanced with Utah and that includes asset details and requester contact details on an interaction which I thought was pretty cool it's pretty big deal that actually works so let's check out what that looks like we're going to go over to service operations workspace I'm logged in as hello assistant administrator in my PDI my personal developer instance and I'm just going to start with new interaction interactions are one of those like pre-ticket records like somebody's calling you somebody's walking up to your desk somebody's chatting you in slack or teams or something and you really don't know what they want yet it could be an incident it could be a service request for something in the service catalog it could be anything so you start with an interaction that way you could route that ticket exactly to where it needs to go all right now I've got the new interaction record up I'm gonna move my head over to the left because everything that I'm going to want to show you here is going to show up in this little green box here on the right hand side I won't keep the green box up but we're just going to go ahead and add a caller what's this say or open for let's just you choose my usual right now Abraham Lincoln who I usually go to and watch what happens over there on the right hand side first we get the requester information I'm just going to wait a couple of seconds and I'm going to put this in as hey Abraham Lincoln sent me a chat did you see what happened over there so as I was sitting there it was actually running asynchronously and doing some things so now I have his contact details I have his recent records and look at this I have his recent or his assets available to me I haven't even saved the form everybody it loaded all that up asynchronously here's the recent interactions we can see Abraham Lincoln had a walk up and a chat so that was new in Utah and I totally missed it hate that I didn't show you that let's just see what happens when we change the color here maybe Abraham Lincoln wasn't really him it was really able tutor he just had his Abraham Lincoln voice on so let's switch this to Able tutor and see how that updates okay so I've got able tutors contact information loaded there now his recent records his assets just like Sam Abraham Lincoln's assets showed up right there and again like we showed in the previous video I can actually pull up these contact details in the interaction in service operations workspace I don't have to wait to again save this record before I can do anything so awesome awesome new features there I just want to make sure that you saw that one before you say goodbye to Utah I hope you found this video helpful if you did please like Please Subscribe or share with somebody who you think might be interested in enhancements to interactions record in-service operations workspace in servicenow and until next time and don't forget to always be learning [Music] [Applause] [Music] thank you