Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Two weeks ago, Patch 0 (also known as Early Access) for the Xanadu release became available. Patch 0 is the fir...

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Today's the day! Xanadu Early Availability (EA) is now open! Unlock new features and new capabilities by starting your upgrade to the latest Now Platform® release before market launch by registering h...

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carolineluong ServiceNow Employee

Today's the day! Xanadu Release Testing Preview is now open! Unlock new features and new capabilities by starting your upgrade to the latest Now Platform® release before market launch by registering h...

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carolineluong ServiceNow Employee

Participate in ServiceNow Research: Release Notes Are you interested in helping us improve our family Release Notes on ServiceNow Docs? If so, our User Experience Research & Insights team would love t...

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Jessica Shaw ServiceNow Employee

Be among the first to access our latest innovations! Sign up for our Early Release Program and gain the ability to try out all the exciting new enhancements available in the Now Platform® Xanadu relea...

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carolineluong ServiceNow Employee

As Knowledge 2024 approaches, have you selected which sessions you’ll be attending? We're thrilled to offer you an exclusive invitation to connect directly with ServiceNow experts and customers throug...

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justinechen ServiceNow Employee

Discover the latest innovations and enhancements from ServiceNow's latest release in our engaging 1-hour webinars hosted by our expert product team. Stay informed about the cutting-edge features and f...

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Ieshia Lilly ServiceNow Employee

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field There is a newer version available for this content: "Xanadu EA (Early Access) family release now available!" Hi there, I...

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Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Last Thursday, Patch 0 (also known as Early Access) for the Washington DC release became available. Patch 0 is ...

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Today's the day! Washington DC Early Availability (EA) is now open! Unlock new features and new capabilities by starting your upgrade to the latest Now Platform® release before market launch by regist...

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carolineluong ServiceNow Employee

Customers can now start testing the new features in the Now Platform® Washington DC release in a sub-production environment by registering for the Early Release Program. What is Release Testing Previe...

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Rachel Rocklin ServiceNow Employee

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field There is a newer version available for this content: "Washington D.C. early access release now available!" Hi all, Just u...

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We now have our Upgrade Kit for the Vancouver release available to download in English, Japanese, and Korean. Click the links below to download the PDF of your choosing. English - https://www.servicen...

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Don’t miss your chance to upgrade to the Now Platform® Washington DC release before the general market launch by registering here! Be among the first to access our latest innovations! Sign up for our ...

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Rachel Rocklin ServiceNow Employee

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Today's the day! Vancouver Early Availability (EA) is now open! Unlock new features and new capabilities by starting your upgrade to the latest Now Platform® release before market launch by registerin...

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Rachel Rocklin ServiceNow Employee

Customers can now start testing the new features in the Now Platform® Vancouver release in a sub-production environment by registering for the Early Release Program. What is Release Testing Preview (R...

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carolineluong ServiceNow Employee

All ServiceNow customers are welcome to participate in this research opportunity. Do you refer to release notes relating to products in the store in your work? Help us understand how we can make them ...

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Isha_Mahajan ServiceNow Employee

Don’t miss your chance to upgrade to the Now Platform® Vancouver release before the general market launch by registering here! Be among the first to access our latest innovations! Sign up for our Earl...

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carolineluong ServiceNow Employee

Customers can now start testing the new features in the Now Platform® Utah release in a sub-production environment by registering for the Early Release Program. What is Release Testing Preview (RTP)? ...

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Pete Withers ServiceNow Employee

Don’t miss your chance to upgrade to the Now Platform® Utah release before the general market launch by registering here! Be among the first to access our latest innovations! Sign up for our Early Rel...

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Pete Withers ServiceNow Employee

Today's the day! Tokyo Early Availability (EA) is now open! Unlock new features and new capabilities by starting your upgrade to the latest Now Platform® release before market launch by registering he...

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Pete Withers ServiceNow Employee

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field There is a newer version available for this content: "Washington D.C. early access release now available!" Hi there, Sinc...

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Gain extra time to plan, prepare, and start testing for your next ServiceNow upgrade by registering for the Early Release Program. Customers who sign up can now test the new features from the Now Plat...

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Pete Withers ServiceNow Employee

Be among the first to access our latest innovations! Existing customers and partners are now eligible to sign up for our Early Release Program and gain the ability to try out all the exciting new enha...

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Pete Withers ServiceNow Employee

Gear up for your next upgrade - The Now Platform® San Diego release is here. With the Now Platform® San Diego release, organizations add new levels of productivity, automation, and innovation wherever...

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Shamile ServiceNow Employee

Start your upgrade journey today to the latest Now Platform® San Diego release ahead of market launch! The San Diego release adds new levels of productivity, automation, and innovation wherever work h...

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Pete Withers ServiceNow Employee

Get extra time to plan and prepare for your next ServiceNow upgrade by registering for the Early Release Program. Customers who sign up can now test the new features from the Now Platform San Diego re...

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Pete Withers ServiceNow Employee

The Customer Liaison team at ServiceNow would like to gather your unique input in a short survey on how you believe we can improve the maintenance communications experience in the Now Support portal. ...

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Alaina Rasheed ServiceNow Employee

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Page 3

Registration is now open for the Early Release Program! The Early Release Program gives you access to the new innovations available in the Now Platform San Diego release ahead of the pack. Plan and pr...

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Pete Withers ServiceNow Employee

Never miss an upgrade again! At ServiceNow there are two family releases per year. To stay current and remain in support, your instance should be on the two most current releases, depending on your su...

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Shamile ServiceNow Employee

The Customer Liaison team at ServiceNow would like to gather your unique input in a short survey on how you believe we can improve the upgrade experience in the Now Support portal. This survey should ...

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Alaina Rasheed ServiceNow Employee

The Now Platform® Rome release is here. With more capabilities to deliver cross-enterprise digital workflows, upgrading to the Rome release enables you to thrive in the new world of hybrid work. Custo...

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Shamile ServiceNow Employee

Early Availability for the Now Platform Rome release is open! You can now test, remediate, and upgrade ahead of market launch. Sign in here to Now Support and register to start your upgrade to Rome! F...

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Pete Withers ServiceNow Employee

Register today for the Early Release program to access a pre-release version for testing on sub-production instances. Get extra time to plan and prepare for your next Servicenow upgrade to the Now Pla...

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Shamile ServiceNow Employee

Now Platform Rome release Early Availability registration is now available! Sign up today to upgrade to the latest Now Platform® Rome release ahead of market launch. The Early Release program gives yo...

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Shamile ServiceNow Employee

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field There is a newer version available for this content: "Tokyo release Early availability is out!" Hi there, In case you mis...

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Now Platform Quebec release Early Availability is now available! Don’t miss your chance to upgrade to the latest Now Platform® Quebec release ahead of market launch. Early available is now open. Custo...

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Victoria Del Mu ServiceNow Employee

Be the first to access the new release! Customers who have registered with the Early Release Program can now test the new features from the Now Platform® Quebec release in a sub-production environment...

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Victoria Del Mu ServiceNow Employee

ServiceNow makes the world of work, work better. Those aren’t just words. They’re a commitment to deliver ever-increasing value to ServiceNow customers. That’s why ServiceNow moves the yardstick with ...

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Victoria Del Mu ServiceNow Employee

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field There is a newer version available for this content: "Quebec Patch 1 / General Availability" Hi there, Just fresh, the Pa...

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Calling all upgrade champions - here’s what you need to know for Week 2 of Knowledge! Check out these sessions Learn how Sage Therapeutics upgraded on shoestring using ServiceNow’s Jumpstart program B...

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Victoria Del Mu ServiceNow Employee

WELCOME TO SERVICENOW KNOWLEDGE 2020 NOW is the time to build your knowledge on ServiceNow upgrades, connect with experts and skill up! Stay tuned here -- on the Upgrade Advantage community -- to get ...

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Victoria Del Mu ServiceNow Employee

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Page 4

Check out this FAQ to help you get the answers you need to upgrade.

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Victoria Del Mu ServiceNow Employee

ServiceNow Upgrades Pocket Guide to Orlando Download the ServiceNow Upgrades Pocket Guide to Orlando today. Use this quick reference guide to help you prepare to upgrade to the Now Platform Orlando fa...

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Victoria Del Mu ServiceNow Employee

Upgrade to Orlando to unlock the power of AI and Analytics Five steps to achieve upgrade success We are excited that the Now Platform Orlando family release is now available to all customer around the...

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Victoria Del Mu ServiceNow Employee

WELCOME TO THE NEW UPGRADE ADVANTAGE COMMUNITY Here community members and customers can enjoy and benefit from a more robust forum on upgrades. Chat with experts, learn what’s new, and participate in ...

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Victoria Del Mu ServiceNow Employee

The Quarterly Patching Program (QPP) schedules patches to make sure customer instances are up-to-date with the latest in security and performance fixes.In Q2-2018, ServiceNow will patch customer insta...

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desireecoates ServiceNow Employee

Upgrading your instance allows your organization to get the latest features, increase productivity, and avoid known issues and bugs. In short, regular upgrades reduce risk while increasing productivit...

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Dawn Jurek ServiceNow Employee

The Helsinki End of Life (EOL) notifications sent in December 2017 triggered questions from our customers regarding what "unsupported" really means. There was concern that "unsupported" meant we no lo...

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kristinaek ServiceNow Employee

The Quarterly Patching Program (QPP) schedules patches to make sure customer instances are up-to-date with the latest in security and performance fixes. In Q1-2018, ServiceNow will patch customer inst...

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kristinaek ServiceNow Employee

IT and Support Teams are constantly changing and evolving and who was once in charge of patching and upgrading instances, may be on a different project, team, or even no longer with the company. So to...

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kristinaek ServiceNow Employee

With October being National CyberSecurity Month, the Patching and Upgrades team is highlighting the series of security patches ServiceNow is deploying in Q4.These patches bring the latest in security ...

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kristinaek ServiceNow Employee

In order to help you better manage quarterly patching and upgrades, we've provided the ability to modify the target version of an existing upgrade change request. This new feature applies to quarterly...

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jstoecklein ServiceNow Employee

As part of our ongoing effort to keep your instances on the latest patch versions for security, vulnerability and performance, ServiceNow has deemed it necessary to change the Q4 2016 Geneva and Helsi...

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denisekenningto ServiceNow Employee

As part of the Quarterly Patching Program in Q4, ServiceNow will patch instances to the specified patch targets below. We encourage you to patch earlier than the dates specified in your COM record to ...

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sholberg ServiceNow Employee

The Helsinki release includes the Upgrade History module that tracks every upgrade that has been made to an instance. You can use it to resolve conflicts and, thanks to a prefiltered list, review skip...

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janiceg ServiceNow Employee

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Page 5

Geneva — is now available!A new ServiceNow release - Geneva - is now available. Learn more about it here https://community.servicenow.com/docs/DOC-4562 . Customers who upgrade to Geneva will be patche...

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sholberg ServiceNow Employee

The Quarterly Patching program schedules patches in intervals throughout the year to make sure that your instance is up-to-date with the latest security, performance, and availability hot fixes and pa...

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sholberg ServiceNow Employee

The new "Customer Self-Service Portal: Manage Upgrades" video provides a demonstration of the new streamlined process for requesting version entitlement for an instance. Before this update, entitlemen...

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marystromberg ServiceNow Employee

If you are upgrading your instance from a version prior to Eureka, you may have noticed that when you navigate to Personalize > Form Design, the form designer is missing from your context menu. The re...

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april_mcgehee ServiceNow Employee

Upgrading a Production instance to Fuji may take unexpectedly long when you use a sub-production upgrade time as a guideline. The reason it is taking such a long time is because in clones to sub-produ...

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Yvonntje ServiceNow Employee

ServiceNow Fuji is available. In fact, Fuji Patch 3 was released this week and you can find all of the release notes with information about the issues and problems fixed in each patch. Upgrading your ...

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april_mcgehee ServiceNow Employee

"I don't think you'll ever have a perfect world because we humans are prone to error, and so we're always in search of an upgrade." -Henry Rollins The Instance Upgrade Management dashboard is a great ...

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suzanne_smith ServiceNow Employee

Translating instances has always been of importance. After all, what good is working on an instance where you have to google the translation of every fourth word. Translated text fields allow the same...

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MichaelJ ServiceNow Employee

Often times when reviewing their upgrade history, customers will notice records that were skipped during the upgrade. This tends to start the waterfall of questions around why the upgrade to a specifi...

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Lane Roberts ServiceNow Employee

Lately we have been seeing incidents raised after comments made in a Change Request, where Technical Support is expected to see those updates. This is not the case as ServiceNow Technical Support main...

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Yvonntje ServiceNow Employee

To make the upgrading process easier, you should obtain as much information as you can from the ServiceNow Upgrade History module. This module tracks all upgrades applied to an instance. Each record a...

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suzanne_smith ServiceNow Employee

We have replaced the Upgrade an Instance option in Self-Service with a new Instance Upgrade Management Dashboard. It is the hub for managing upgrades on all production and sub-production instances own...

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bianca_vaccarin ServiceNow Employee