morning I've done one of these for a while because I thought I'd um the last minute thing I just thought I'd jump on and do a live a bit like doing to it um on it to be honest with you I thought I'd do it um I haven't done one for a while let's see if we are actually live got no idea um if we are how's the audio I need a new laptop um content you know oh we are live ah I think we are in it bear with me how do I do this I can't remember it's been that long oh there's a video link who don't want to see me I'm sure we're live we are I know we are come on uh is that there they're the control room that's what I wanted my God that's been a while since I've done live I usually go live with um what's this now to do Ms teams integration with service now so I can deploy my entire bot on Ms teams I need um I don't know now there's various different spokes um it's been a while since I've done a video on Ms teams um I think they've changed the spokes since I last did it but the number of spokes that you can you can install and then you hook into um is your Ms teams environment and you can do various things like post messages on teams um can I create a complete video with servicenow virtual agent that'd be a good one I wonder whether it be um should I Hang Fire and do the Gen AI stuff um like now assist um but yeah it's quite confusing web series with um the different spokes um I've just chatting in fact that's one of the things I do in the morning right so I log in the morning I don't start work till nine o'clock so I'm only here for about another 15 minutes but I log in and I check things like YouTube's at Mike in my face now I check things like YouTube comments um servicenow Community comments LinkedIn and stuff um and there's a guy I think he's in Australia um it might be you actually it's not uh he's an Australian he's having a bit of a bit of trouble with um A team's integration to put like mentions on um at mentions and when you look at the documentation it's not servicenow documentation is not fantastic when it comes to things like that and it's telling them to do something but it doesn't in terms of add to the payload which is in of course within an action a Spoke action it doesn't really explain it so I think we've managed to Fumble around I mean I've just been telling him for information I've been finding whether he's finding it useful I don't know but he's managed to Fumble around to get somewhere um but yeah the documentation isn't great but um yeah maybe I should do some more um vids on the MS team spokes or whatever because it's it's becoming more popular now let me drink my coffee and I'm going to take bear with me two seconds oh well that's not something you want to see yeah you didn't need to see that sorry so unroll so this morning what have I got on today this is what I do in the morning um check out what I've got coming up though I had a couple of comments I hadn't responded to on YouTube on YouTube so I thought I'd do that um the other thing I've been doing lately actually um yeah I do the YouTube content which I've kind of slipped a little bit because um work to be honest with you it's been really really busy the podcast stuff James and I obviously are still doing and that that's that's that's good because it means I get to chat to a mate right and there's not much planning in that I hope that comes across because we're not supposed to be that far more um but the other thing I'll be doing is trying to get more involved with the whole next gen um thing and trying to see where or if there's anywhere that I can help people out um in that area because there's a lot of people like being trained in next gen or this rise up which are being trained in itsm but not necessarily using it or um or get that experience on the course in terms of how to challenge requirements how to think about how that might impact the service desk or you know how to put themselves in the Persona the the customer so I've been trying to I've been asking some questions of various really helpful people who have many calls around that um and I I want to do something in that area and I'm not sure what so if you're a next-gender and you've joined next Jenna can we go with that let's go with that if you're someone from Next Gen and you're on this call now or join these and then count up say hi um and you know fire off some questions if you want to so I think I might start doing a bit more live streaming just off the cuff to be honest so what comments have we got we um James and I have got to come up with a topic for our next podcast so if you've got a good topic um there's not many of you listening if you've got a good topic chances are it's going to be in there but I don't know usually it should be my turn servicenow VA with Bard I haven't no do you know what actually I this right okay let me go on a bit of a rant right I've noticed on LinkedIn and I put something on on Monday there's a and it started a bit of a movement I think um there's there's a massive surge at the minute with people copying and pasting chat GPT content onto LinkedIn and they're doing it with no editing at all um and it's really starting to wind me up because you've got people liking that content and going oh that's great these are people that don't know any different and it's the same with the community right um that you can garbage in garbage out so it annoys me so I kind of said that look if you're going to use chanting PT I think it's great use it to get some ideas to to get some content but put your own spin on it read it digest it put it in your own wood even and sometimes this is what I do right put stuff in my own words and I'm not great at English I don't really care that I'm not great dealing with but I'll put my own thoughts together and then I'll put that in chat GPT so just say you know tweak that for me correct the grammar perhaps and I I'm very conscious to inject my personality into things so I think that's the whole point social media anyway I went on a bit of a rant on LinkedIn and said look you're gonna check copy and chat um copy and paste chat GPT at least put your own personality in it and understand what you're putting before you put it in um and it started a fair few people commenting or creating their own posts saying there's one this morning I saw it was quite funny it was like um it was something to the effect of habitual copying copy and paste from chat GPT will create unfollowers um have a great day um and it started people saying you they see the same things on the community now In fairness I don't really own the community as much as I should um yeah uh as much as I said yeah I can see that um as much as I should but coming back to the point how I tried um servicenow VA with Bard no I haven't the point I was going to make is I tried I used chat GPT because it's a bit more human based what does that mean sounds a bit better but I find very structured it's very good at bringing um structure I mean I asked it for a business plan for something a business case for something that I've got um on the sideline and it came out with a very structured comprehensive and I think it gave me better Direction than chat GPT would so I use chat GPT for things like LinkedIn posts to correct grammar um change up some phrases may be barred a bit more um formal stuff uh yes you can if you go on to the my website or link just drop me a message on LinkedIn um or on my website it's on the YouTube service hyphenerd.com so what have we got let's see what YouTube we've got to say today oh I've only got 10 minutes left I have a question to ask I've created a flow to get the input from a catalog item to add to in the post API rest action how can I retrieve the desired response stored in the output variable of rest add its value to another variable in the same catalog yeah let's have a look that's nice I have a question I have a flow created a flow to get the input from a catalog item and adding to the post API right how can I retrieve desired response stored in the output variable a rest okay well add its value to another variable in the catalog item ah okay so this this right so I think what they're saying is they've got a flow the catalog items been created the rest action gets triggered something happens they get an output and they want that output to go in the variable that's on the item that's already been created so this assumes the written as already being created um if this is the case then I guess you would need to create custom action to set variable that you would use the output the desired output from the rest as input to the interaction and create a new custom ripped action action with scripting the script to current dot variables adult x equals y is everyone there we go I think that's it okay that helps come on in morning Michael ah Michael is that Michael is that teams Michael is it teams Michael is it I don't know if it is you've just missed the chat we were just chatting about um that scenario is it is it is it I hope it is well partly hopes it is but the other part doesn't because I've got to go in a minute uh I don't know we'll go with it anyway let's assume it is Michael with your team's issue from I think Australia if it is I hope you really get it sorted I'm digging about as much as I can um and it seems like an interesting one there's now as limited features and was trying to auto complete suggestions featuring virtual agent you know what I tend to do um I think the Dogs Out pretty safe um I tend to do like videos and content based on stuff that I'm doing at work I've got to be honest virtual agent isn't something I've done for a long long time um I'm tending to do more like ND projects at the minute so event alert um Integrations data streams that kind of stuff I'm doing at the minute you may see a data stream video coming out soon um anyway back to the point uh what else are we doing yes if you have just joined um well probably I'm just talking to you Michael um I've got to come up with a good topic for the for next week's podcast for James and I so if you've got anything that we could talk about so it can't be too can't be too nerdy I like nerdy but if it's too nerdy it means I've got to do some research and spend some time on it so if it's something that we can just debate and argue about those are the best ones right let me remember more videos um if you're I did say before if you're um auto complete suggestions feature in no I haven't I haven't I'm afraid um can't help you featuring Virginia what suppose what's that mean have you tried auto complete suggestions also complete suggestions are found in the contextual search in the catalog items I'm guessing it's the same thing um yeah virtual agent isn't something I've played with for a long long time anyway if you've got um if you're part of the next gen cohort and got any questions or anything um and you're on this just just shout out if you're not listening to this live then don't bother because I probably won't read the comments right um if I want to send an email notification from the system with buttons that have the approve and reject how does that work the way it is shown it does create my approval but there's no email sent to people I would like to send an email to the proof with the option of approved by Rima that's kind of a standard question this is a question I'm reading out that I get on YouTube right this is a comment someone's put on so if I want to send an email notification from the system with buttons that have an approve and reject how does that work to be honest oh come on let's reply so right okay so there are oh here we go we have to go to service now Community there's loads of community posts on this this is an old question right we've all done emails with approvals now surely we have and the other thing is as a consultant so I work for a partner as a consultant you you shouldn't really promote the fact that you can approve and reject via email um because service now get a bit grumpy around licensing right they they want to to push the whole approval license of course they do so why would they allow you to to improve and reject via email I'm not saying anything else so I will just point this person do a servicenow community post if I can find the community post I don't tend to so I tend don't tend to you know what I don't tend to go to the community and then search I tend to just Google and then a community page comes up so if I just put in service now approval via email there we go right I'll just then this person um what's that one that one's quite a long gone don't want to do that oh no that's um something here we go right here we go right this will do here we go done right let me able to read you and James want to do something item related feel free to pull me in as a guest oh oh yes we will so I'm doing it on stuff at the minute um I think I just said event alert and the interesting so we've got a a bit of a conundrum that we challenge with around where you've got devices next to each other but aren't necessarily related in terms of the the service itself right so they're not they haven't got a relationship with each other but they're next to each other a bit of a bizarre scenario that we're we're we come up with a temporary solution for it but it's not the right solution but um that would be a good one to debate to be honest um so and and yes Michael I might take you up on that to be honest with you because we're so we we've done like 16 16 episodes of um the podcast at the minute and we're gonna we we decided what we James and I did is we we said we're going to do a series of podcasts right so we've done series one 16 episodes and we chose to do that because it means when we got to a natural break point we could end the series and then start series two and that means that we could say well we'll have the summer off right so if we didn't put a series in it the fear was this is our logic anyway the fear was if we didn't have any series it was just podcasts people would get to the point where they think well it's regular it's every week or every two weeks and then when we decided we wanted to go on holiday um people would lose interest because we're we're not doing what we said right I hope that makes sense so so we decided oh I wonder what what's an error uh sorry YouTube just told me that an error I hope it's all right I've got a massive bandwidth anyway we decided to do it in series so we could say well lastly the end of series one let's have a month off and go on holiday for for summer or something and then we'll come back with series two the point being series two is going to be a lot more about um getting people in uh for discussions we've already got a couple lined up um which are going to be brilliant to be honest so actually Michael yes you're probably gonna be on The Hit List in the nicest possible way if there's anyone's still listed I've got an error on my YouTube thing YouTube is not receiving enough video to maintain smooth screening I don't care I'm gonna carry on while the other ones you've got your upcoming plans for the videos and what all topics will you be covering next any less need more learning about I'll be honest um web series appreciate you you're chatting to me um I've got no plans I don't tend to make plans you know what it is it's work is so busy and it's when I get time or I think I'm gonna have time to to put a video together that's when I start thinking um Justin Meadows you must have seen his content he bought his content out every single day right it's guy out in North Carolina he has he's so planned he has a schedule of what he's doing every day and he's like three weeks in advance of himself he's so good um I'm just not that I'm just not that planning ahead um so I haven't got any plans no it'll be probably something around data streams rest um integration type stuff because that's what I'm working at the minute so usually what happens is I'll work with something um I'm a I'm a lead developer architect at the minute in this project so when I come across something that um perhaps I need to talk to the team about or or uh feature that many people might have known about that's when I'll spot it and go that'll make a good video and I'll probably do that um later so that's um that's how it works just give me a check someone is this still working because it keeps erroring at me and we'll just see if not I've just been talking to myself for the last five minutes anyway it is one minute past nine which means I'm gonna have to engage and start the um the morning of course yes cheers Michael thanks yeah it's a weird error I don't know what to do which is bizarre because I changed my internet um last month right so I've got 190 download and 190 going up so I've got for me really fast I went from 30. so it should be all right um new laptop I think anyway it's nine o'clock I've got to start the round of meetings as I'm sure everyone else if you're in the UK have got to do as well with your stand-ups and various discussions and I don't know the endless meetings that go on but I appreciate anyone sticking around um having a chat with me and I'm going to do more of these just Vlog on about half eight when the kids have gone to school and it's nice and quiet and I can just set up for the day have a coffee and just chat rubbish please don't expect much from these calls I'm just going to literally talk and waffle absolute nonsense but if you've got interesting stuff you want to talk about then then then doing it anyway have a good day people thanks a lot