Generative A.I. will improve productivity dramatically, says ServiceNow's Bill McDermott
we're about making people better I think you will see jobs perhaps move from one part of the Enterprise to another but giving people in the Enterprise personalized relevant and contextual self-service with accurate human language responses to general questions is a game changer and what I think people are underestimating for Enterprise AI is how this intelligent conversational experience will improve productivity at a dramatic rate so we can move from just cost out to productivity and growth on and I think that's really what folks are trying to do so I am not interested in taking jobs out of Enterprises but I am interested in improving productivity dramatically and helping CEOs reinvent their business models so they can grow again and that's really what this is all about we're a growth company and we want to help people grow are you not concerned at all about the fact that I know you've got this partnership with Nvidia which of course is the you know the Starship Enterprise right now of the AI world but nonetheless you've got this partnership with Nvidia but it's just been found that uh nvidia's um a one of the software features the Nemo framework can actually bypass some of the safety guard rails and inadvertently expose private information are you at servicenow taking extra precautions as an extra layer on top to make sure that it is a very safe and it was not yet fully regulated but it is at least you know an ethical way that you're using AI absolutely our strategic partnership with Nvidia is all about jointly developing Enterprise grade custom large language models and the use cases are based upon the customer's own data so we have a highly secure platform and the customer is ultimately responsible for their data we don't see that data it is owned by the customer but what we do is we build these large language models in use cases that span across Information Technology how you handle the customer experience how you enable the employee experience and also how you enable the developer experience you know there's going to be a billion applications built in less than two years and these developers are working for the companies that we serve and what they want to do is they want to text to code and actually build new applications and workflow automation on the servicenow platform but the beauty of this platform is everything is integrated it's one common architecture one data model no Tech debt and no internet hallucination because it's the customer's own data and you're absolutely right digital trust is everything and the way you govern that the way you handle the compliance angles on that and do that for each industry across the global economy is what servicenow actually does
https://www.youtube.com/watch?v=ddwNeu3PK_E