[Music] thank you hey everyone it's Justin thank you for watching and welcome to my house that's Justin's house it's time for another servicenow store highlights episode version 0623 2023 and we've got a like a normal sized one this time so you can see here on the screen we are running about the normal um we had 26 last week we've got 49 applications to discuss in this week's episode let's take a look at the episode breakdown I know while it's loading I know there are 10 new releases in this episode of service now store highlights so in addition to the 10 new releases we've got 20 applications to highlight six compatibility updates for minor updates two fixes and seven release notes fails if you haven't seen the show before a release note fail is when there's not enough information to tell you what actually changed on that application either it's repeated release notes or there's missing release notes and just no information so guilty party is this week at viewx IBM guardium data protection intento translator ISS ESG cyber risk score for vendor risk management service operations workspace Integrations Launchpad and Launchpad UI and synec vulnerability response all had release notes where I really couldn't tell you what exactly changed with those let's take a look at the compatibility updates in this episode there were six of those assesso Asset Management mobile assets validation mobile case of crow PDF utility and quality management system or eqms all had compatibility updates to either Tokyo or Utah so if you're using one of those and you've been waiting on that update you may want to go check that out let's take a look at the fixes in this episode we just had two Blackberry at Hawk and service graph data visualizer all had some minor fixes that weren't worth spending a bunch of time on and last of our little minor things is the minor updates there were a couple apps four of them to be exact with minor updates Safe Haven Savvy task board service graph connector for run zero and team viewer Enterprise Integration all has just minor updates so again if you're using those and you're not looking for anything major you may want to skip it or wait till the next one alright so that brings us to the new releases for this episode let's Jump Right In and get started we'll move that attachment window and app skytail will be our first new release we'll highlight this week generate Hermes messaging service certificates with one click the key features on this one generate certificate and Associated trust tour for Hermes messaging service and deploys certificates to an instance there's only one screenshot on this one let's take a look the instance pki certificate generator it put in a password you click generate and um looks like then you get your certificate so uh pretty straightforward there that's actually from servicenow's Innovation lab so remember those are unsupported do not carry any warranties with those applications next up on the list is going to be blue water connect connecting your servicenow instant to your blue water connect portal um I'm jumping ahead to the screenshots let's get down to the key features event-based real near near real-time synchronization possible in both directions on different entities cost centers users Services devices orders Etc automatically scheduled servicenow initiated push and or pull synchronization of entity data from your servicenow instance into or from Blue Water and removes any required management of this data in blue water entering your Telco portal is always up to date now let's take a look at those screenshots there's the connection and credential Alias showing the connections tab related to the list next up is the default connection showing the URL to connect and the rest messages configuration there on the bottom next is going to be the different entities got device service cost center and user here's a cost center entity form showing the connection Alias and parameter and decision that it's using here's the properties for that cost center here's the outbound tab for that cost center configuration here's the field mapping form showing the property and the use Source script and the entity and and here's another look at that Source field Source mode Source entity more field mapping here's a source script on the field mapping hierarchy and here's a cost center entity looks like an outbound tab so an example push payload for the first records and here's the push data on demand being shown that 45 complete and there's the entity cost center showing the inbound configuration there's the field map of script for that cost center to cost center mapping and let's see what else here's the cost center again with that inbound showing the configuration there at the top I'm showing the GL code hierarchy hierarchy IDs the template web hook pull payload and generate authentication header for the Blue Water web hook there's the manage access for push users based on roles some Blue Water idea servicenow record mappings and cross privileges required for the different entities so showing that being shown on the cross groups cross scope privileges table optional API push user lockout check debug properties for troubleshooting and advanced visibility in the connection I think we started over yep we started over so wow that's like the most number of screenshots I've ever had for a new application so kudos to the Blue Water control PTY LTD team for being very thorough in your documentation there all right up next Cloud automation framework is a new application enable self-service with VMware products and Empower users to get it resources faster key features please contact us prior to installing but look at this we got a bunch of features in here we'll just hit the highlights cmdb data synchronization cmdb service catalog integration for VRA change management Incident Management robust error handling there on the bottom let's go down to what else is there and support levels so obviously a lot a lot of features packed into this one you may want to go take a look at this if you're a VMware customer and wanting to do this Cloud automation framework let's look at the screenshots we've got the service catalog showing Automation Services that are available if you see if you look there day two operations storage snapshots and networking so rebooting a VM powering on a VM adding this to a VM typical stuff there when managing those there's the dashboard for VRA admin here's the cloud automation reporting showing API transactions and child requests here's the self-service catalog again different view of the catalog and there's a request a server form on the portal so you can see they're asking for the business service environment application type operating system size Port requirements and location for that here is an incident self-service view showing the request a server that's interesting the request a server went to an incident uh request a server has failed okay so request for request a server has failed that makes sense create an internet when there's a failure so that's cool automated incident integration and then we're back to our service catalog so um good job on those screenshots this week guys you're making me look good in this episode next up dxc local government services Elevate the rate payer experience and drive transactional transparency across the region key features on this one GCO service portal and workspace rate payer services and GCO case types process automation for case and Knowledge Management GCO knowledge based taxonomy executive dashboard and virtual agent topics technical features automatic assignment automatic notification low code no code guided process Automation and SAS platform accessed via a web browser no screenshots on this one so we'll move on to the next one from Ernst young irm plus enhance and extend the Enterprise risk management capabilities of an organization with irm plus mod or key features modules and features process risk and control management third party risk management privacy regulatory interactions operational risk and loss forecasting BCM and vulnerability infosec control testing and monitoring trigger-based risk assessment regulatory change management the technical features underlying all that servicenow's common data model e-wise Nexus for risk pprc insights and connectivity with other Enterprise tools Nexus for risk reporting Hub connected to servicenow Common data model and proprietary natural language processing and machine learning algorithms for insights no screen touch on this one either so off to close fast track Legal Service delivery simplifies legal operations and provides productivity by leveraging the servicenow platform and its Legal Service delivery feature or platform offering uh key features Council center for legal operations 24 7 support and services self-service for employee leveraging employee Center real-time reporting and dashboard technical features pre-built employee Center design for legal and other departments and pre-built third-party legal application Integrations using integration Hub spokes no screenshots just a video so go check that out if you're interested next up Nipper Enterprise cmdb integrate your servicenow cmdb with Nipper Enterprise for continuous configuration drift monitoring with risk prioritize remediation key features here integrate servicenow cmdb with Nipper Enterprise sync your cmdb with Nipper Enterprise in a matter of minutes track configuration file changes and report them to the Nipper Enterprise on regular levels sort your cndb into logical groups by adding labels to configuration items and send configuration item information to Nipper Enterprise for security audits we do have some screenshots on this one so there is a list of CI labels you'd use to label your configuration items there there's a CI the CI label caches configuration item changes here's the general settings for the CI configuration storage there's a Nipper Enterprise cmdb connector titanium showcase environment basically configuring the integration looks like there here is a attack service management Assurance showing the miter attack framework navigator for their stuff that they're managing that's pretty cool so there's something similar like this in the security incident response application and service now here is the miter attack analysis adversary in the middle and then there is that video so if you're interested in this one definitely go check out that video or this store application up next status check is a new application that is efficiency Made Easy application which helps employers and contractors to track open ticket records and their updates on a weekly basis and provide ability to export the report into a Word document it I'm puzzled by this one let's take a look status check has an assignment group report layout and Report generated on um weekly status report it help desk Network okay okay so I think I'm I think I'm understanding I'll zoom in on post because this is really tiny print it's showing um for the assignment group it help desk open incidents and the weekly updates for those incidents with a network team open changes and incidents and weekly updates for those open ones so it's almost like a huh a status check which is the name of the application here's a weekly status report collated updates and a tabular view and then back to that configuration screen so that's what's new from jid Global Inc up next on our list of new releases Tech Mahindra Telco digital Marketplace Empower csps to streamline their operations and deliver seamless Next Generation Services the key features on this one user-friendly customer portal service management Cloud management order management case management 360 customer review communication and collaboration technical features underlying on that underlying that TM Forum etom compliant open API compliant template emails Auto notifications chat Bots integration with CRM billing and Order uh in order billing an order Microsoft Azure platform management no screenshots on this one so off to our last one veracity Grievances and appeals is a new app that automates the capture management tracking and reporting of member and provider Grievances and appeals leading to Improvement remember an employee satisfaction reduced audit risks and costs and better visibility and transparency so key features on this one is going to be a common dashboard for customer service agents audit ready member data easy to train and upskill your employees technical Futures it's using playbooks hcls SM and member data and key workflow for all situations in the G and a process and that is the last of our new applications and that brings us to our highlights for this episode let's go ahead and check that box and get started on that first on our list is going to be ad manager plus from manage engine got updated to version 2.0.2 and in this version what's new is the option to customize the user creation form security enhancement support for new ad management actions modify manager and Department attributes so that's what's new in version 2.02 up next on the list is going to be amazed by intellective got updated to version 3.0.1 and in this one there are several enhancements that this uh AI authoring to enable users to generate complete knowledge articles including text and images that's interesting that's one of the first things I did with open API on the channel here asset manager introduces optional access to free image libraries pixels and unsplash and to build a hot link in image while continuing to support image attachments the accordion component has been refactored no longer necessary to whitelist custom attributes and new components for a background image and some bug fixes embedding knowledge blocks in the rich text editor an issue is fixed where the KB blocks add to the Rich Text Editor were rendered with their placeholder content instead of correctly and dynamically generating the block content so that's what's updated by a maze by an elective up next is going to be barcodes true view I've got updated to version 2.0.12 and added the ability to create barcodes true view tickets from from the incident Forum next on our list connect quick we're going to connect connect Quick Connect quick can I say that right from Deloitte um New Zealand version 2.0.0 adds service requests and new methods and formats incident request API rest API soap email the system service bridge and the formats being Json XML and key value pairs next on the list data loss prevention incident response from servicenows Innovation lab upgraded to version 2.0.3 implemented the escalation process to show the DLP incident alert notifications to all those specific users who are part of the escalation chain fix the end user instruction card title issue so the user can now configure it so that's what got updated there next is event management connectors also from The servicenow Innovation lab updated to version 2.5.18 and include support for custom events connector and support for mid-service or mid push connectors and next feedback app got an update and I'm including this one even though it's minor because they use emojis in their release notes and I love it based on user feedback we have added one new feature in this release muscle arm it is now possible to select between two different types of Smileys when submitting feedback except of stars um excerpt expat I don't know what that means but basically can the user pick between uh stars emoji or a thumbs up thumbs down emoji so thanks for all the feedback and they appreciate all the feedback that you give them and I appreciate the release notes up decks on the list is going to be its jamp integration upgraded to version number 2.1.0 and I know this says at the top 2.0.01 but I went through all this and it's just a typo this is actually 2.1.0 so the enhancements are retrieve file Vault recovery key through the its jamf Remote Management Suite or other servicenow contexts like workflows or catalog items using their script included like a its Jam Remote Management util refactor is extension attribute import to use a data source instead of single record inserts for faster bats transform and sets manufactured to Apple for newer M1 processors bug fixes first discovered only set on initial insert fixed debug those preventing the scheduling widget from setting the import time correctly and a bug in the possible duplicate URL for customers with computers enrolled in multiple Jam instances next on the list is mobile SDK from servicenow this had two things updated in it a builder for the SDK settings object passed into the response so that admins can build it using script and exclude lists for authenticated and guest keys so admins can filter out Keys similarly and mobile SDK libraries for Android had something similar or if not the same so similar guest user support SDK initialization without JWT token now web gets the user support now chat guest user support and now data guest user support and defect fixes now web not accepting oauth or JWT token and webview a and r error let's check out the one for iOS the mobile SDK libraries also updated to version 1.6.0 and the same thing we just saw in the Android one except topic title is not rendering and now chat and some minor UI fixes all right next is power bi connector got updated to version number 1.5.5 export database view functionality added setting for display value and columns headers and added restrict editing data source functionality next on the list scrum poker got updated to version 1.0.6 and in this one again uh like the other one it says version 1.0.5 but you see there is no 1.0.5 so I assume this is 1.0.6 add additional capabilities to the scrum scrum poker application in this release updated application name to scrum poker um it was now poker before enhanced user interface experience and upgraded and intuitive user interface design to streamline the workflow and reset room and now use the same room over and over again by removing the previous stories but keeping the same room members and the removed non-agile mode and the ability to install scrum poker on instances that don't have the agile modded okay remove the ability to install this application on instances that don't have the agile module loaded not an agile mode is not supported all right next up service graph connector for clarity X dome in medigate upgraded to version 1.0.10 enhancement adds option to Auto validate all nibs as a PostScript step adds the sgx Dome device flattener extension renames xdome category and X Dome subcategory cmdb key value pairs add CI attribute mapping for IP address and Mac address and a bug fix when using custom API filter operands with a value of null so a couple of enhancements there that they are calling a patch release next up in the list is Tableau connector got updated to version 1.0.6 with an export database view functionality added setting for display value and column headers and added restrict editing data source functionality titanium vulnerability response integration was updated to version 1.3.0 and in this version thank you for making this easy homie provide expect in actual values of tests to determine if vulnerability exists provide affected platform slash products and this one requires titanium comply module 2.17.303 next on the list zero touch Mobility got updated version 1.2.0 and in this one if we scroll down oh man 1.2.0 is uh okay so one dot two that's why I included this that's right domain separation um I thought that was a big deal so I included it domain separation supported and inventory synchronization and management from third-party systems and that's in tune and IBM Mass 360. uh supported in version 1.2.0 next on the list Zoom contact center got updated to version 2.0.0 and they upgraded their soft phone interface and I agree that sounds like a major release so I made sure it was in the highlights zoom in also got an update to version number 7.3.5 and they brought Utah compatibility attached content support breadcrumbs improvements additional analytics events and Bug fixes all right let's go take a look at our last highlight of this episode that's going to be Z scalar uh digital experience upgraded to version 2.0.2 contains a mechanism for map ZDX alert types to servicenow's incident I believe that meant to say categories and sub categories so that is the last highlight of this episode let's just do a quick recap we had 10 new releases 20 highlights six compatibility updates four minor updates two fixes and seven release notes fails in this episode of servicenow store highlights I hope you found this video helpful if you did please like Please Subscribe or share with somebody who you think might be interested in what got updated in the servicenow store and until next time don't forget to always be learning [Music] thank you