IT Service Management has several dozen out-of-the-box (OOB) conversations and actionable notifications for Virtual Agent (VA). We encourage you to download and install the latest plugin from the ServiceNow store and explore our product documentation, before building from scratch. If your organization requires additional topics, this guide will help you meet your organization’s needs and drive value with Virtual Agent.

This guide will walk you through building a simple and effective ITSM Virtual Agent and Actionable Notification. In this example, we will be triggering a notification for an Asset Refresh based on organization policy. We have guided you through the setup of a new actionable notification and the creation of a new topic related to Asset Refresh.