[Music] thank you [Music] hey everyone it's Justin thank you for watching and welcome to my house that's Justin's house in this video I want to talk to you about a feature you want to use when you're on vacation and someone needs to look at your approvals your notifications your task and service now and that is the ability to delegate those so if you're in the back end of service now all you have to do is go to your profile if you don't have access to the back end of the servicenow an admin or someone can do this for you on your behalf so I have a video out there I just wanted to update this since it's getting close to Summertime here in the United States if you look just above my head on the right hand side there I am in my PDI and I can go click on my icon or my picture click on prep profile not preferences and it takes me to the self-service view of my user record that I'm looking at so this is what I'm logged in as now I can change this view from self-service to default and that will reveal a delegates related list on the bottom if it hasn't been taken away by somebody again if your admin has taken it away they can add it back or they can do this for you on your behalf if you look just behind my head here I've got a new button so if we click the new button it will open up form and we can specify for which user again I'm in admin so I could do this for any user set a delegate I'm going to choose Abraham Lincoln because I like picking on him and then I can set it from any date we'll start on today May 27th and we'll set it till January 1st to 2100. why not he's been around for a while knowing not 100 more years and then we can specify what specific things are delegated while I'm out of the office during those dates and it could be approvals assignments notifications or meeting invitations so that's what's uh easy to do and since I made the last video there's actually been a change let me show you something in employee Center professional they've exposed some of this using a feature called granular delegation so I'm not sure if it's a now platform feature or an employee's service management feature but I wanted to show you what that looks like if again you go to the upper right hand side click on your profile there is a widget for a user to specify their delegates so I'll just scroll down here and you can see my delegates and we can click on the add delegate button and it's that simple now what's different from what I just showed you is the duties right here we've got HR tasks open legal matter tasks open legal matters and open legal requests that's because in this demo showcase I have HR and the legal service delivery installed but this granular delegation lets you pick a table to actually set these delegations against so notice down below we have a little bit of like looks like a query right active equals true active equals true and then nothing for that one but when you're configuring this on the back end you can set it up for other tables again I can pick a delegate like Abraham Lincoln and specify a start date and an end date for that delegation to occur now this is only going to apply to my HR task delegations and if I wanted to remove that or add another one I could select another Duty and I'll stack them up and handle that there but this is new and I've only seen it in employee Center professional but the message for you to take away is delegate those things that might be waiting on you so you don't have to worry about them when you come back from your well-earned vacation I hope you found this video helpful if you did please like Please Subscribe or share with somebody who you think might be interested in going on vacation and delegating their tasks and until next time don't forget to always be learning foreign [Music]