this video is an overview of how password reset can reset passwords and manage the password reset process for your corporate password and third-party identity services the password reset application provides configuration options to manage enrollment validate user authenticity through different verifications use integrated plugins to reset passwords enable users to enroll in different password reset programs and view your home page through a dashboard with self-service a user can click forgot password enter identifying information like an email address or username or in this scenario a username and captcha text on the verify tab the user will need to input additional information to prove their identity you can configure this to include question and answer email text message by short message service or authenticator app here the user inputs the code they received via their authenticator app and follows the prompts to create their new password users can reset their passwords by reaching out to a service desk agent over the phone or in person here we can see a live agent helping Beth England reset her password the agent confirms personal information like an email address and asks security questions the agent then resets the password and shares the information directly to the user being virtual agent users don't need to be logged in to reset their passwords or unlock their accounts users can start the password reset process by entering specific keywords like reset or select password reset from the request options virtual agent then verifies the user's identity through personal data Google Authenticator SMS email or security questions from here the user follows the prompts from virtual agent and successfully resets their password the Windows application adds a forgot password link to the login screen password reset administrators just need to download and run an exe or MSI file on the user's computer users click the link and verify their identity through any one of these types of verification personal data authenticator app security questions SMS email or softpin with interactive voice response or ivr a user can reset their password over the phone via authenticator apps SMS or email and will then send the user a user-generated password or email a URL to reset their password the new password will then be spoken over ivr and an email or SMS can also be sent to the user with the password reset application your corporate passwords are now easily secured in multiple ways for more information see our product documentation or knowledge base or ask a question in the servicenow community [Music]