foreign Consulting and today I'm here to talk to you about some of the new features within HR Service delivery module in service now Utah release new features in Utah release are Journey designer 2.0 hrsd integration with workday learning Workforce optimization with HR Journey designer 2.0 combines the employee experience of lifecycle event and journey accidentally so that managers and employees have a single interview to manage all their Journeys when using with manager Hub managers can create access and track Journeys for the team members managers can also create and monitor Journeys and access and view team analytics between managers and mentors can now send personalized messages to impulse managers in add new tasks and Milestone and include quick links for their employees when used with listening posts managers and administrators can include recommended learning courses with recommendation powered by Machine learning and the administrator can also add the journey widget to the employee Center home page to access and monitor active Journey the second feature is the integration with workday learning with this integration you can synchronize worker profiles from workday to servicenow it helps full workday tasks into service now enables employee to view all their to-do's or that in a single place which is the servicenow employee Center employees can find and complete the learning courses on time and HR and learning teams spend less time managing compliance and updating multiple systems and lastly I want to talk to you about Workforce optimization for HR this is a brand new feature that has some underlying powerful components that comprise of this and I'm going to highlight all of them today the first one being a manager HR manager workspace so this is a landing page that offers a single pane view of key matrices e Matrix and kpis for your people managers the second is scheduling this helps with publishing managing and accessing schedules from a single location team performance this helps gain 360 view of the work schedules skills and training for each agent the next is coaching this helps with accessing and managing skills and training using machine learning and Ai and finally forecasting which helps visualize and validate demand forecasts based on historical trend that's all for today thank you for tuning in goodbye [Music] foreign