foreign [Music] they get assigned work they may sit in traffic or be delayed by jobs that are running longer than expected or experience vehicle breakdowns some work might get canceled or rescheduled but the technician is ever focused on the schedule and getting work done so let's consider the customer now they need information who's coming and when or even what's the current status of the job in light of that service organizations often struggle with keeping customers in the loop around field service procedures and Status they ask how can they improve communication with their customers requiring field service they also want to reduce confusion and ensure the customer is available to meet and direct the technician once they arrive The Last Mile customer experience improves that communication between technicians and customers to improve customer satisfaction levels and reduce those missed connections here we see our technician review their daily workload when the technician clicks start travel a communication workflow is kicked off to notify the customer of the technician's plans including who they are and when they're expected to arrive the message also includes a link to show the technician's route and real-time movement using the technician's location once the technician arrives on site they can start work and address the issue at hand and further notify the customer once the work has been completed