If you are in the K23 ITSM Implementation class in room Galileo 1007, please introduce yourself and post any comments or questions here using the COMMENT button. Classroom staff will be monitoring this conversation during class on May 14-15, 2023, and will answer to the best of their ability.

We will share an instance reservation link with you during class!

The reservation code to reserve your instance is: 66XXC

The password on your instance is: ypmQxAMuuhpn

Please do not change your password!

SCHEDULE:

Day 1

Introductions

Course structure and overviewClassroom logisticsModule 1: Overview and Context

Module 3: Service Portfolio Management

BREAK

Module 4: Service Catalog and Request Management

LUNCH

Module 4: Service Catalog and Request Management (continued)

BREAK

Module 6: Incident Management

Day 2

Module 7: Problem Management

BREAK

Module 7: Problem Management (continued)

Module 8: Change Management

LUNCH

Module 8: Change Management (continued)

BREAK

Module 8: Change Management (continued)

TIPS WE HEARD IN CLASS:

• Don't forget to check system properties!
  
  • Check for specific 'Properties' modules in the navigator
    
  • Review the System Properties (sys_properties) table and use filters to search by application scope or package.

CONTINUE YOUR LEARNING:

At Knowledge 23

After Knowledge 23

Learning paths: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/infographic/learning-...

Additional LIVE instructor-led courses: https://www.servicenow.com/community/training-and-certifications/looking-for-instructor-led-training...

Now Learning contains tons on-demand training courses: https://nowlearning.servicenow.com/lxp

On Demand ecommendations we discussed in class:

• Knowledge Management Fundamentals
• Knowledge Management Implementation
• Major Incident Management Fundamentals
• Major Incident Management Implementation
• ITSM Implementation Simulator
• Common Service Data Model Fundamentals
• Configuration Management Database Fundamentals
• Flow Designer Essentials (A path of several courses)
• Performance Analytics Essentials

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Page 2

If you are in the K23 ITSM Implementation class in room Galileo 1007, please introduce yourself and post any comments or questions here using the COMMENT button. Classroom staff will be monitoring this conversation during class on May 14-15, 2023, and will answer to the best of their ability.

We will share an instance reservation link with you during class!

The reservation code to reserve your instance is: 66XXC

The password on your instance is: ypmQxAMuuhpn

Please do not change your password!

SCHEDULE:

Day 1

Introductions

Course structure and overviewClassroom logisticsModule 1: Overview and Context

Module 3: Service Portfolio Management

BREAK

Module 4: Service Catalog and Request Management

LUNCH

Module 4: Service Catalog and Request Management (continued)

BREAK

Module 6: Incident Management

Day 2

Module 7: Problem Management

BREAK

Module 7: Problem Management (continued)

Module 8: Change Management

LUNCH

Module 8: Change Management (continued)

BREAK

Module 8: Change Management (continued)

TIPS WE HEARD IN CLASS:

• Don't forget to check system properties!
  
  • Check for specific 'Properties' modules in the navigator
    
  • Review the System Properties (sys_properties) table and use filters to search by application scope or package.

CONTINUE YOUR LEARNING:

At Knowledge 23

After Knowledge 23

Learning paths: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/infographic/learning-...

Additional LIVE instructor-led courses: https://www.servicenow.com/community/training-and-certifications/looking-for-instructor-led-training...

Now Learning contains tons on-demand training courses: https://nowlearning.servicenow.com/lxp

On Demand ecommendations we discussed in class:

• Knowledge Management Fundamentals
• Knowledge Management Implementation
• Major Incident Management Fundamentals
• Major Incident Management Implementation
• ITSM Implementation Simulator
• Common Service Data Model Fundamentals
• Configuration Management Database Fundamentals
• Flow Designer Essentials (A path of several courses)
• Performance Analytics Essentials