[Music] everyone it's Justin thank you for watching and welcome to my house that's Justin's house in this video I have got a big one for you it's a bonus episode of servicenow store highlights or SSH 0508 2023 what happened why a bonus episode well on May the 4th servicenow did their Q2 store release and let me tell you it was a big release this is the first time I've been able to capture it and you're not gonna believe what all went into this release you can see it right here at the top of my window 522 applications released by servicenow on May the 4th that's right 522 applications in this episode I can't cover 522 I'm gonna go through 38 new releases that's right 38 new releases new apps that didn't exist before May the 4th so let's not waste any time let's get right to it let's go through with all 38 of these we're going to start with one of the components for data visualization this is an additional Group by not a lot to see here but it's part of the data visualization pieces and it's installed automatically and what this one's going to be is well actually there's a couple new things but this basically there's a new Geo map allowing to visualize distribution of data for a world country region or state again reaching feature parity with the out of the box reporting let's take the next one look at the next one accounts payable invoice processing automate invoice processing and resolve exceptions faster key features workflow with automated purchase order matching identify invoice exceptions enable collaboration for expected resolution leveraged SLS service level management to track and measure slas and approval workflows next is going to be account payable accounts payable operations integration with document intelligence reduced manual efforts and errors key features Parson extract invoice content from invoice documents using document intelligence pre-trained models for document intelligence improves Automation and accuracy and enable manual invoice integration up next is advanced work assignment for sourcing and procurement operations advanced work assignment most of us know what that is basically allow automatically assign work items to agents based on availability and capacity so we can configure service channels cues and assignment rules to get those things assigned to the agents up next advanced work assignment for supplier life cycle operations same thing you just saw but for supplier lifecycle operations AI a search assist AI search assist gai showcases questions answering as servicenow's first platform capability powered by generative AI let's take a look at this generative AI q a genius results in Portal VA and experience notice the key word here generative AI That's like your llm large language models showcases questions answering a servicenows with the application enabled when users post questions and portal next experience or a virtual agent they will see reference natural language responses based on customer knowledge content a true Enterprise generative AI application AI search assist allows customers to focus responses on customer specific content ensures that access rights to that content are respected and can reduce the risk of hallucination and inappropriate responses because it's not using the the big huge Corpus that these big loms are using is just limited to the Enterprise data first I'll call your attention or I'll not first but this is an innovation lab offering no warranties no support by service now but we're seeing generative AI come to servicenow up next in the list Asset Management procurement integration integrate itm with external purchasing systems key features integration with an external procurement system like Koopa POS created and servicenow app software asset management for software product licenses interfaced to create purchase requisitions the purchase order and service Now tracks the state of purchase requisition to purchase order creation and receipt of purchase order lines and receiving transactions are retrieved from the external purchasing system and imported as entitlements in software Asset Management next up authentication for conversational channels automatically um no that's what it provides authentication capability using third-party identity providers provide well that's the same thing so new authentication for conversational channels next is CCO dashboard Chief customer operations dashboard there we got a preview of what that looks like it's looking really similar to a lot of other dashboards we've seen in the past two weeks this is an innovation lab offering like you can see here no support from servicenow now no warranties but key features provides visibility to customer support and operations that helps leadership fine-tune the operations for Effectiveness all right next up on our list is going to be conversational integration with apple messages for business enables Brands to engage with their customers using Apple messages for business key features uh conversations with virtual agents and live agents by messaging with apple messages for business they can be seamlessly transferred to a live agent while preserving contacts in history they can initiate conversations respond to ongoing long-running conversations using the servicenow agent workspace and CSN configurable workspace applications Brands can configure system initiated messages or notifications that could be sent out to users on Apple messages for business the following user input controls are supported Tech static Choice group Choice Dynamic Choice boiling Boolean date time file picker and Carousel the following bot responses are supported text image output link table and card and live agents use the text card image output response controls to reply to users next data Discovery data Discovery helps discover sensitive data using out of the box or custom data patterns key features discover data patterns like credit cards social security number phone number email ID and create and validate custom regex patterns quick sample scan will scan ten thousand rows Sweden Suite suited for suited not suited suited for structured data use cases integrated classification reporting and easy to use dashboard for sensitive data cataloging next is a DEX context Playbook or no content Playbook I'm getting my words mixed up today Dex content for application and device monitoring as well as remediation key features SAS web app and installed applications monitoring device monitoring Diagnostic and remedial actions next is the Dex desktop assistant and their experience under uninterrupted servicenow access with our always live desktop app self diagnostics Network test speed notify employees search KBS Access employee Center and create requests with two clicks next up on the list digital end user experience assists I.T and comprehending and taking proactive metrics to enhance end-user digital experiences the Dex dashboard installed app monitoring and user device monitoring web app SAS application monitoring cmdb population enhanced Discovery event management software inventory and usage and itsm investigate next is the ESG content accelerator a Content application offering ESG Frameworks and Associated metric definitions to facilitate ESG disclosure reporting we could see a screenshot there of those Frameworks there's the select citation screen and select metric 7th edition screen so key features provides complete set of citations and guidance provides metric definitions and establishes relationships with the previous citations and maintains Frameworks as they are updated to enable reporting on the latest standards next is the ESG integration with concur facilitates that sap concur integration of data key teachers get employee travel data from Concur and ESG Management on a scheduled basis leverage the default metric definitions to expedite implementation and use the robust and easy to set up application with error handling mechanisms next financial services operations integration with friss enable AI powered insurance fraud detection to maximize fraud screening accuracy enable score calculation automatic fraud detection in real time during claims processing and mitigate risk with the uniform and data driven screening to maximize accuracy and enable straight through processing for genuine claims alright up next is going to be the friss both probably related to the previous app simplify and accelerate how you integrate with friss key features look up screening ID lookup fraud indicator score by screening ID lookup history claim ID delete history by screening ID and delete history by claim ID so that's a new spoke there generative AI controller is a new app supercharger workflows with generative AI capabilities let's see natively integrates generative AI apis in the now platform take advantage of the latest generative Ai and lln capabilities to supercharge your servicenow workflows accelerate productivity and drive higher engagement with minimal code and integration complexity quickly identify action items with summaries of information within your workflow items such as customer cases incidents and so on experience with the generic prompt to develop custom compelling use cases within your workflows seamless experience with now platform low code tools such as flow designer virtual designer or virtual agent designer and mobile app builder and supports generative AI service now enabled features such as AI search for generative AI I tell you what folks as soon as I finish recording and this is getting installed in my instance if it'll let me I don't see and that's actually kind of disappointing I don't see where it's available with your production and non-production and personal developer instances but I will try to see if I can get my hands on this because that looks pretty cool um in fact they've even got generative AI terms of use servicenow terms of use Store app addendum and it's limited access May 2023 so let me just go ahead and open that PDF for you so maybe some special some ones are getting access to this and not everybody but that would have been cool if uh if I had it look at it showing up there in the um uh in the flow designer under actions generative AI controller to generate content summarize yeah pretty cool stuff there trying to get this PDF to open and it doesn't seem to want oh there we go servicenow dinner to AI controller overview benefits limitations um I don't see who there's how you install it yada yada yeah I don't see anything about who it's limited to but that's too bad I will still play with this if I can get my hands on it all right up next GRC Cloud security compliance accelerator uh this continuously monitor Cloud security controls from misconfigurations key features predefined mapping between CIS CIS eight control objectives um same for ISO 27002 and this 853 and this 800 171 PCI DSS 4.0 and then predefined mapping between eight uh nist 853 from continuous authorization and monitoring okay so yeah so This Cloud security posture management uh Cloud security posture management and UCF and then that for Azure and AWS Azure and AWS I just basically read all that together but um obviously some pre-defined content this is from Innovation lab so remember no support no warranties next guidewire spoke uh simplify and accelerate how you integrate with guideline fire key features spoke actions for various claim processes create draft claim lookup policy create vehicle incident submit claim lookup Claim by claim ID look up insurance policy by policy ID look up person account stream look up persons and contact stream and look up companies and comp contact stream next information request Playbook automate request for public records of information using the information request Playbook key features are ready to deploy package Playbook purpose built to digitize and automate requests for public records streamline guidance for government workers fulfill requests for information quickly and consistently and ability to monitor their progress of middle office teams and Empower constituents to digitally request information from any government agency and track their status even outside business hours anytime anywhere and through any channel look at that servicenow break it into public service sector invoice case management expedites invoice inquiry resolution by improving collaboration between accounts payable team and suppliers key features increase productivity by managing and prioritizing inquiries from a single system of action and resolve inquiry is faster deflect inquiries and route to the right agents for faster resolution itom cloud services core shared services to assist customers to transmit data directly to the servicenow instance this is interesting uh key features Hermes topic creation all right there's Hermes creeping up again we saw that in the uh Utah release the hurries Kafka stuff come through next is going to be kanban components Justin loves his kanbans I'm excited about this um this is actually related to SPM but contains components with help in enhancing the kanban visualization key features added a new card component to better visualized data on the kanban board and we're going to see this in the strategic planning workspace where they've done some enhancements around the kanban board in that workspace and no I still don't have my kanban working yet but we'll get there up next is a legal content review new application expedite content compliance review and approvals key features self-service requests from the employee portal route requests to predefined Legal team members store documents in a cloud document repository for review and collaboration and notify employee with approval or steps required to meet compliance next to the legal simple privacy application streamline data privacy related requests key features simple intake request process from a published catalog configurable routing rules to specific practice area collaborate with cross-functional teams resolve complex privacy requests and track privacy requests and Trends over time to improve process controls I don't have been clicking on my pictures there but there's the service catalog there's a privacy assessment and there's a privacy assessments request under privacy requests all right actually this is two screenshots up next Microsoft Azure open AI generative AI spoke oh my gosh is this limited release to let's see um okay let's just read the spoke integration for generative AI compatibility capabilities from Azure open AI um key features enables completions and chat completions API with default support for gpt-3.5 Turbo and support for gpt3 models enables content filtering for harmful and inappropriate content provided by Azure open AI man I don't see anything other than this requiring Utah patch 2 or Tokyo patch 8 no subscription required everyone look over there on the right hand side no subscription required it doesn't say that it's available on any instance so again like the previous one I hope I can get my hands on it okay this box must be installed with the generative AI controller application spokes will not work as expected if installed separately separately without generated AI controller Store app all right I've got some homework to do on this this um yeah this is exciting no surprise that servicenow is going to get into this game but it's happening uh up next the open AI generative AI spoke um let's see spoke integration so this is another one required um to be done with the gender of AI controller but enables the same thing we just saw on the previous app so it looks like two spokes uh plus the controller to get that capability uh up next payment framework for conversational channels Uh custom let's see payment framework yeah that's the same thing custom feature or key features custom control for payments in Virtual designer out of the box integration with Apple pay for Apple messages for a business up next new performance analytics content pack for healthcare CDM provides insights to clinical engineering leaders and about planned maintenance success rates work order completion and compliance dashboards provides a dashboard visibility to the clinical engineering team plan maintenance over you with PM completion percentage in the last month based on risk total devices work orders open versus closed work orders based on risk and total number of work orders in different states of execution in the last month so that looks pretty cool for our Healthcare colleagues up next for Medio actions framework media issues in the context of an incident while investigating the relevant CI metrics key features initiate remedial actions from the context of an incident or other experience execute remedial actions directly on the affected CI using metrics and CI actions framework leverage playbooks to perform remediations flexible framework that works with service operations workspace and integrate with the agent client collector and I don't know what mecm is I'll probably remember it as soon as I start recording out of the box but can be connected with different front-end experience as well as back-end monitoring Integrations all right man lots of exciting stuff in here security Center this is keep your platform secure the security scanner is comprised of four tools hardening scanner metrics and learning now I think this is a rebranding there was one available in the Innovation lab instant security Center and I think they've just renamed it security Center and it appears like a new app for us because I don't have any previous versions and down the bottom I didn't even do things I see it do think they say this is the initial release but I think I've covered this in my channel before it's just now becoming officially supported I believe lots of homework to do up next service operations workspace metric Explorer investigate metric behavior in order to troubleshoot issues and find the root cause drill down on metrics focusing on specific time range at ad hoc metrics to charts create custom charts compare and correlate different host application and service metrics view alerts on a chart timeline explore metric for CIS without the alert context this screenshot looks like the old workspaces so I'm not sure if they're just bringing this forward or we have to go back to the old agent workspace to see this but you can get an idea oh this is a Pilates e Pilates metrics uh there you go yeah so I don't know what's going on with this one but it says service operations workspace but it looks like agent workspace everybody leave me a comment what do you think down below next service operations do I got the same thing twice uh metric Explorer API so application programming interfaces for what we just saw there SPM planning attributes core provides the Frameworks for defining configuring attribute of resources and tasks to be used for resource management capacity planning and financials key features everything I just said configure planning attributes for resources and tasks to enable them for resource management and project financials so that does require a subscription but that is new second to last technology portfolio management TPM for Enterprise The Architects to manage portfolio risk based on item hardware and software life cycles key features uh I don't know why this is new 1.0.2 TPM has been around hasn't it um I know that this brought to this Enterprise architectural workspace so maybe that's what this is is bringing it to the workspace but let's just read on view insights for your technology portfolio and act on the technology lifecycle risks evaluate all business applications by accessing audit information for your technology portfolio view technology life cycle exceptions and manually update verification status for the exceptions access the list of TPM discover Technologies and TPM discover technology run logs that's something different update technology portfolio data for a business application or app services and create new cards in the technology portfolio section that very much sounds like a workspace feature right there so I think this is maybe underpinning the Enterprise architecture workspace but that's new technology portfolio management and the servicenow store last on our list virtual agent adapter common an app that contains common Transformations messages and content shared between Microsoft teams and slack adapter and that's pretty much the description on that one so it looks like one of those under the hood applications but that is it for this bonus episode of service now tour highlights there were 522 new applications that I found dropped on May the 4th goodness knows I hope there weren't more than that and I missed some but of those we just went through 38 new releases if you want a full listing of everything I captured that got released on May the 4th head over to my blog at justin.house I'm going to post a link to every single application including these 38 new releases so you can click on them and go explore them on your own because I'm not going to be able to make a video that covers all of the stuff that was released this is too much stuff to cover but I can tell you there's plenty I want to get my hands on in the meantime I hope you found this video helpful if you did please like Please Subscribe or share it with somebody who you think might be interested in what got released in the servicenow store on May the 4th 2023 until next time don't forget to always be learning [Music] thank you foreign