[Music] welcome to impact today we'll introduce you to impact features such as impact Squad accelerators and advisory sessions first let's discuss impact Squad a dedicated team of servicenow experts impact Squad consists of a customer success manager for all Impact packages Advanced and total impact customers get access to additional experts like success architect platform architect and a support account manager next let's talk about accelerators accelerators are fixed scope offerings on a wide range of topics with impact accelerators an expert will apply servicenow best practices and insights to your context and deliver recommendations and action plans the accelerators can help you at any stage of your servicenow journey including setting up your servicenow practice getting started with a specific feature fine-tune your implementation or planning upgrades to learn more review the impact accelerator catalog on the impact benefits page and contact your customer success manager finally let's cover advisory sessions with advisory sessions you can request personalized workshops that address your organization's unique requirements you'll also gain access to platform experts including servicenow business process consultants and technical consultants that work with hundreds of other customers some examples of advisory sessions include diagnose and fix a high risk issue with discovery what are the best practices for migrating from our current solution to our servicenow application identify and resolve performance bottlenecks with current solution design guidance on foundational platform data to ensure our application implementation success as an impact customer you're entitled to a fixed number of advisory sessions every three months to request advisory sessions reach out to your customer success manager who will coordinate and provide more details to learn more about experts on demand feature visit impact benefits page or contact your customer success manager foreign