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Service Operations Workspace (SOW) - List view configuration

Import · Apr 14, 2023 · article

In the Service Operations Workspace (SOW), if you like to change the "Lists" sequence or add or remove items, here is a quick easy way to do so.

Original view and Modified view:

old.png new.png

Instructions:

  • Navigation bar -> sys_ux_list_menu_config.list -> Open "Default - SOW" or your List Menu if you have created a copy
  • Change Application scope as requested. Default is "Service Operations Workspace Core"
  • In the UX List Categories tab, change the Order as needed. Save and reload SOW to see the changes.
  • To add a new list, click on New -> give it a name, Save and follow the steps to add UX Lists Screen Shot 2023-04-14 at 6.34.50 AM.png.

Screen Shot 2023-04-14 at 6.34.42 AM.png

Save and reload your SOW to see the updates.

View original source

https://www.servicenow.com/community/next-experience-articles/service-operations-workspace-sow-list-view-configuration/ta-p/2534744