How the user's status affects ServiceNow emails
davidmac.pro
·
Oct 19, 2023
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article
Sending emails
Email notifications from ServiceNow may not be sent out to users depending on the user's status.
| Active | Locked | Email sent to user |
|---|---|---|
| Active | Not locked | Sent |
| Active | Locked out | Sent |
| Inactive | Not locked | Not sent |
| Inactive | Locked out | Not sent |
Receiving emails
Incoming emails may be ignored and disregarded by ServiceNow depending on the user's status.
| Active | Locked | Email sent to user |
|---|---|---|
| Active | Not locked | Received, but not processed |
| Active | Locked out | Received and processed |
| Inactive | Not locked | Received, but not processed |
| Inactive | Locked out | Received, but not processed |
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https://davidmac.pro/posts/2023-10-19-user-status-and-emails/