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Enable Employee Center in Microsoft Teams! (Part 1 of 2)

Import · Mar 30, 2023 · article
Pre-Requisite Details
ServiceNow Instance Rome or above
Plugins Ensure that your EC/EC Pro plugin is installedThe MSFT plugin you'll need to have installed is "Microsoft Integrations - Core"
Successful Integration Between ServiceNow and Microsoft Please see this article on how to integrate the two platforms
ServiceNow Role "external_app_install_admin
Microsoft Role No Applicable
Step Preview of Step
Step 1: Select "ServiceNow for Teams" from Filter Navigator Asif_0-1679101824648.png
Step 2: Click the “New” button In the top right corner Asif_2-1679102299392.png
Step 3: Confirm the Details and Click "Update" Asif_1-1679102233812.png
Step 4: Click "Next" Asif_4-1679102711647.png
Step 5: Select "Connect a Single ServiceNow Instance" OR "Connect multiple ServiceNow instances to your Microsoft Teams tenant" and select: "Next" Optional Step: "Review Virtual Agent" *Notes: 1) Virtual Agent requires license to deploy in Production 2) Virtual Agent light does not require a license to deploy in Production Asif_5-1679102772506.png
Step 6: Configure Tab Name Asif_4-1679103906581.png Note: This is the name that will appear within Microsoft Teams
Step 7: Select "Download Manifest" Asif_5-1679103963253.png
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https://www.servicenow.com/community/ms-teams-articles/enable-employee-center-in-microsoft-teams-part-1-of-2/ta-p/2509917