great to see people from all over the country and even I think I saw someone dialing in from Germany so this is fantastic I thank you all so much for for taking time today to spend it with us and learn about how Realty operations is getting to Value faster with servicenow impact I think we've uh I think we've got a quorum so we'll we'll get started here this morning um I'm Ryan Lansbury I'm your presenter here today I'll be walking us through today's webinar again how Realty operations is getting to Value faster with servicenow impact so before we jump into our session I do need to share our Safe Harbor notice which is a pretty common thing to do for webinars of this nature and wanted just to highlight a couple of things before we get started so um please ask questions throughout the webinar this is why we're here but please Place those questions in the Q a portion of the zoom portal so and what we'll do is we'll have time at the end of today's session to address each one of these questions second this session will be recorded and will be distributed to you after today's call so if you want to reflect back on this or if you wanted to share this with colleagues who could not attend please do so and then we do have an impact a servicenow impact community that we'd love for you to go out to interact with other peers who are servicenow impact customers if you're not a servicenow impact customer please feel free to go out there as well and learn more about our product offering we also have our release notes and this webinar and other webinars that we'll be having throughout the year will be posted there as well and last but not least please tell us how we did we really want to make sure that these topics are are top of mind and are driving value for you and your organization and the only way we know that is that if you can please give us a little bit of feedback after today's call all right so let me introduce you to today's panel so again my name is Ryan Lansbury I'm the director of outbound product management for servicenow impact and I'm accompanied by our great client here Realty operations Chris do you want to introduce yourself uh yeah so my name is Christopher papia I'm the platform owner at Realty operations great Chris and then I'm accompanied by my colleague Damian Damon you want to take a second and introduce yourself sure hi I'm Damian barata I'm a senior portfolio manager I helped develop some of these accelerators fantastic thank you Damien so before we get started everyone let me kind of give you a bit of of the lay of the land for today's webinar um what I'd like to do is set the stage uh specifically with research that inspired us three years ago uh to rethink the way we're delivering post-sale experiences to our customers here at servicenow I'd also like to share with you customer sentiment so we were inspired by the research and then we went out and interviewed customers and I want to share with you what our customers were providing to us as feedback about what they needed to be more successful in their post sale journey and then we'll just jump right into a product tour I think giving you a five to seven minute overview of what servicenow impact is sets the stage beautifully for Christopher and Damian Christopher is a servicenow impact customer and who leveraged impact in a time of need and the stories I believe is a real interesting one and will you know highlight the value that's that Christopher in realty operations is receiving from servicenow Impact and the future value they hope to achieve um after uh you know in in 2023 and 2024 all right so why don't we go ahead and jump in and get started here so about three years ago we were asked by our leadership to rethink the way we deliver post-sale customer experiences here at servicenow and being a product manager you know research is what we really are inspired by to help customers achieve results in a shorter period of time and so one key piece of research that was provided by a third party basically highlights that when companies make massive investments in their digital Transformations very few of them actually get a return on investment or able to actually articulate that and that's a staggering number and when we looked at that we said to ourselves okay let's go out and speak to our customers and hear from them what do they need from us here at servicenow to make sure that they can maximize their investment that they've made in our platform and so that's what we did and actually we interviewed close to 500 of these customers and what was really interesting is that we were we were hearing three key themes time and time again first I'll draw your attention to the far left here our customers said to us we need your help we need to get smarter faster better at servicenow whether it's through better support experiences better training experiences or bringing in experts to help guide us in each phase of our implementation or each phase of our digital transformation whatever it is we need you now second the help that we were providing to our customers prior to impact was too General it wasn't personalized for their industry their use cases their service now workflows that they wanted to deploy they said to us we need you to hold our hand we need you to help us get to our North Star and so that is something that we took you know we took to heart and you'll see how we've resolved that with impact here in a few minutes and then last but not least our customers were struggling to get to that value in the time that they thought they would and in fact they were also looking at how do we measure the value and so they asked us to help them to get to those results in a shorter period of time and while we're doing that give them a progress bar on the value that they're receiving as they make each step of the way and so that's exactly what we're doing with servicenow impact service now impact is a product that helps deliver post-sale resources to our customers to help them get to that value in the shortest time possible and the core principle of servicenow impact is for our customers to maximize their the value they receive from their investment in servicenow so instead of flipping through a few more slides on impact I thought I'd take the opportunity to share with you a bit of a product tour so why don't we go ahead here minimize this and I believe you all Damien can you see my servicenow impact yep I'm trying to figure it's perfect so let me go ahead I think the best way to kind of introduce you to impact is Through The Eyes of a customer it's specifically scale now Technologies and you can see here that I'm logged in as Jackie who's the platform owner for scale now Technologies now she's heading up a digital transformation for her CIO Lara povey and this digital transformation is focused on customer experience but in order for Jackie to be successful in this digital transformation she needs a personalized experience that can help guide her along the way and also a experience that Maps out Lara's vision for the Strategic business objectives that Laura needs to achieve the operational outcomes that will be used to measure the success of the transformation each step of the way and success metrics that will also fuel their basic visibility into how well they're faring in their digital transformation journey and that's exactly what servicenow impact is delivering to Jackie when we talk about remembering this slide customers were looking for personalized guidance we are bringing that to the Forefront here in the product you can see here where login is Jackie top conversations that are of high priority around your digital transformation or at the top of Mind here on the home page here we're also providing personalized curated content for platform owners just like Jackie whether it's best practices from us here at servicenow or great stories from other customers specifically platform owners that are seeing value out of their investment in servicenow then we're providing personalized training experiences to Jackie for platform owners just like her we're providing a quick view into upcoming activities that are important for the transformation that she's heading up and then I really want to share with you um the centerpiece the impact Squad this is a team of strategic and Technical advisors that are aligned to Jackie's account that come in and hold Jack his hand each step of the way through implementation and the Transformations you know with the click of the button Jack you can again access to her let's say her success architect her customer success manager her support account manager or her platform architect and then I will quickly draw your attention to the very top of the screen up here impact fundamentals so during our research phase that I mentioned a few minutes ago when we were interviewing our customers we came out of that process with an operating model for post-sale success and really what that is is that we Define key deliverables and activities that help our customers get to that value in a shorter period of time and Jackie has quick view into where she stands within impact fundamentals that's typically about 90 days uh post or postale experience with impact where we're doing value Blueprinting and we're you know doing a technical road map essentially setting the North Star for Jackie and Lara for their for their customer experience transformation now impact provides premium support and I'm going to go ahead and share with you what does that also mean so we provide premium support we provide access to experts on demand and we also provide opportunities for Jackie and her team to be leveled up with her expertise with training and certification but let's go ahead and walk you through what the premium support experience looks like when you come here to the tech kpis page now down below all of our impact customers all right they received 24x7 support but more importantly they get accelerated response times for p1s and p2s impact customers also have an opportunity to file a Dev uh some sorry a custom development support ticket so if you write custom code before you push into production Jackie and team what they'll do is they'll send it over to a technical support engineer to review that code to make sure it's healthy and high performing before she pushes that into production and then jacking team also value that they have a self-service monitoring tool called instance Observer and this allows Jackie to set conditions on the platform and if those conditions are breached she is notified and she can set her team on that particular issue and mitigate any possibilities that this thing turns from a P3 to a P2 or P1 now as I mentioned before impact is a personalized experience for Jackie and Lara and you could see up here that we're providing Jackie platform Health scores it does not matter how the the vision of Lara and Jackie they will not be able to achieve that Vision if they do not have a healthy and high performing platform so we're bringing in Health Scan scores for Jackie to see how well she's faring we're also bringing in training analysis over time so she could see how well her platform is improving during a specific time period now the personalization comes here where impact is providing Jackie recommendations on how to further improve the platform health and then Lara her CIO is always asking Jackie how well are they comparing to peers so Jackie now has a click of the button she can tell Laura exactly how she and her platform compared to other peers in her industry all right so now we cover the premium support experience let me go ahead and share with you real quick when we talked about mapping Lara's vision and Jackie being able to do that to make her successful you could see here that scale now has several different business objectives that they're tracking against and down here is the customer experience digital transformation that Jackie is leading for Lara and what we did was we mapped Lara's vision from a business a business objective perspective we have it also mapped to operational outcomes initiatives the status of that that just gives the progress bar to Jackie and Lara on how well they're faring with their investment in this digital transformation and for the first time ever Jackie has a view of all her servicenow entitlements that she has access to so what this does is when the impact Squad remember that team on the home page that will be guiding Jackie along the way when they sit down with her to do roadmap reviews and things of that nature they can sit here and show Jack hey you've made investments in these particular key areas of itsm you're in the stage of implementing but why are you not using these particular capabilities specifically for customer service as we know customer experience Transformations there are things that we could see here that are not going to be that are not in use right now well the impact Squad will inspire Jackie to add those to the roadmap to further her the value that she receives from this digital transformation and then when we map this we actually provide a roadmap for each stage of the transformation from the foundation base 2 phase three phase four so you have clear view on how you are taking capabilities that are going to ultimately help you succeed in the transformation and how you're basically rolling them out each stage of the way and because we're collecting all this data our personalized our personalization engine looks at the business objectives looks at the capabilities map looks at the product roadmap and says okay based upon these particular items we're going to make these recommendations to you so that you can get to Value in a shorter period of time now I mentioned before that servicenow impact also provides opportunities for Jackie and her team to be leveled up oh excuse me there there we go sorry about that to be leveled up level up their expertise so again as we mentioned we have this great team uh called the impact Squad it's always in Jackie's corner but we also extended access to other experts on demand to Jackie through advisory sessions so Jackie can go ahead and have half day workshops around any topic that's related to their roadmap as well as on-demand training and certification so Jackie and team can take training and it's an all they could consume experience and at the same time we're going to give them training certification as well so this not only helps level up Jackie's team but also inspires that team that they're in that scale now is investing in their careers now this is a great segue into impact accelerators and Damian mentioned before Damien's my colleague and he's a part of the product team that delivers impact accelerators and today's session is exactly how Chris here on the line went ahead in his time of need went into our impact accelerator catalog and what you're seeing here are fixed scoped engagements with domain experts that are typically before impact were not available to our customers in a very easy way we wanted to bring these experts to the Forefront for our customers in their time of need around technical use cases around strategic use cases that they could or like governance right or for our case here jump start your upgrade and in this particular experience for our customers they will learn best practices on how to better prepare for an upgrade as some of our customers have shared that it's been a bit of a struggle to upgrade in a timely way so Chris and team here when we get into our discussion we'll talk about this particular experience called jump start your upgrade so without further Ado why don't I go ahead and we'll go back to the actual uh get Chris and team on the line here so nonetheless let me bring back up the deck and uh yeah Chris so thank you so much for joining us here today um can you tell us a little bit about Realty operations and your strategic business priorities with servicenow thanks Ryan Yes uh Realty operations we maintain one of the largest privately owned real estate portfolios in the United States we provide services to more than 400 properties including residential office retail and hotel buildings we have expanded our portfolio to include investments in promising startups and energy sources as well we've been a servicenow customer for close to seven years now leveraging service now to enable our business velocity and improve employee productivity using itsm itom and impact oh thank you for that that's seven years uh it's quite a long time with us and we do uh really do appreciate the commitment to us here at servicenow um so you know over the years what are some of the key challenges that you had faced and and how are they you know now shifting now that you're using impact um so there's two themes that stood out for us um upgrades and internal expertise um so a significant challenge for us has been staying up to date with new releases and going through the upgrade process and additionally as a small team we struggle with key players leaving the organization and we don't have an expert ready to step into the role yeah Chris you know you and I talked in the past and um you know you had a situation that that puts you in a tough spot last year with a key member leaving your organization and then you were faced with having to upgrade shortly after in order to keep your servicenow platform eligible for support you mentioned to me in a prior conversation that this was a stressful situation for you but impact came in to help guide you through upgrading in 30 days time and learn critical skills that made you a more productive platform owner for your organization can you share with me the can you share with me in the audience some details on this um yes so for us these two challenges collided we needed to upgrade within 30 days and our platform owner left the team um so I stepped in to beat a new platform owner and impact was key to de-risking the situation and maximizing our opportunity for Success uh so impact recommended content to help me quickly develop the needed expertise and they also recommended the jump start your upgrade accelerator to accelerate and de-risk our upgrade process so as a result of that we were able to effectively upgrade in 30 days and I was able to upskill myself for a strategic success um Damien we work together an accelerator can you share a bit about what your team did for us absolutely and Damian let me go ahead and just go and share a quick slide here for the audience so they can have a bit of a visual if you don't mind of course all right go ahead there Damian yeah so based on your business objectives jump start your upgrade could be recommended as an impact accelerator uh basically what we do with jumpstart your upgrade is we run an upgrade assessment using Health Scan for our customers uh we also will provide a temporary pre-upgraded instance that is a copy of your production this will allow you to kind of get a sneak peek into what your instance will look like after the upgrade we use the upgrade assessment via Health Scan to help you find areas in your instance that may be of risk during your upgrade and then we recommend coaching content and tools that you'll need to be successful in your upgrade it's a really a proactive way to ensure that you'll be successful when going through your upgrade great thank you Damian I'm going to go ahead and stop sharing my screen perfect all right so I really this is a great story team when Chris had shared with me this many months ago um you know with having a key person leave the organization and then put in the hot seat to upgrade a platform in a very short period of time um because they were not uh they were going to be out of compliance with us here at service now that is a really difficult situation to be in so we're really excited that you know Chris we were able to bring in some powerful tooling and then you were able to kind of resolve that issue if you were to quantify the sentiment or the value you have around this series of events what would you say um yeah I would say that servicenow impact definitely de-risked our now investment through enabling the upgrade ensuring that we did not lose support for our instance and it also built my expertise along the way this insured business continued to drive Innovation for our users which is the ultimate value realized oh that's great Chris and you know how important is it to your organization that your platform is supported and it is you know basically on the latest release that we provide um so our servicenow platform is seen as Mission critical application that supports our organization on a daily basis um so by having access to impact it makes me more productive platform owner which means I'm more valuable to my organization uh with the expertise that I gain by being an impact customer I am now more confident in my role and I can take on new challenges as I continue to further my expertise you know speaking of that uh Chris you know I hear customers say that you know after a short period of time impact has doubled their expertise would you say that the same for yourself uh yeah that's true I believe impact has doubled my expertise and I'm definitely excited to take on new initiatives over the next 12 to 24 months um thank you so much Chris for sharing your story what is ahead of for you and Realty operations and impact coming up um so for me I'm definitely looking to take advantage of the learning pathway I've been set on a path to become a certified system engineer assistant administrator I'm sorry within servicenow um and then definitely looking to take advantage of some more impact accelerators including the jumpstart your security and also jump start your cmdb um and then just continuing with impact I believe it'll continually Drive Innovation for my organization and I'm excited to see what's to come oh that's fantastic Chris you know thank you so much for for sharing your story and Damian thank you for also coming in and sharing how you supported Chris in that time of need um so so team I think uh you know we're getting to the point now where we'll open up the floor for any questions that you may have um Tatiana do you have some questions lined up for us absolutely thank you Ryan uh we do have a question that came in from Michael and this was in regards to the product tour that you were doing he is asking the kpis that we see in Impact are they directly sourced from the platform and if so are they available for fedramp instances yeah that's a great question so do our clients that are in regulated environments have always had some limitations and and what they can drive on the platform we're really really proud here at servicenow impact that we are trying to provide a very similar experience that we provide to our non-regulated customers so that information that Health Scan information is actually coming from the platform um this is actually essentially bringing it in uh to Tech kpis page to create that one single pane of glass for personalized value acceleration and for fed ramp for our fed customers if they provide consent they can pull that information in great question next question coming in for you so is the impact analysis or health scan done by the servicenow team that supports the platform owner yeah so you know a lot of times our customers provide feedback that hey we provide we provide reporting to our customers but what do they do with it after they receive it and so one of the excuse me one of the accelerators that um we provide is actually a health assessment accelerator so someone like Chris can go ahead into the catalog start that initiative and then a platform expert will come in and review the Health Scan report and not only review it with them but give them actionable steps to to resolve any of the findings within that report so again it's you know providing that personalized Guidance with experts on demand outside the impact Squad that our customers really really do value awesome Ryan I've got more and more coming in for you uh do you leverage and actually I think this one is better for Chris um Chris and maybe reflective of our other customers do you leverage the impact team or the impact Squad to guide establishing a servicenow center of excellence and if so how is that working for you um yes so um I meet with the team on a quarterly basis to discuss um what we can do within servicenow to continue to drive Innovation um and they're able to guide me into the next ideas that we have to continue to move forward yeah and I'll add to what Chris has just uh just shared we do have an accelerator that will actually share with our customers best practice on setting up a Coe this is something that's really strategic for some of our larger clients who are seeing a a ton of demand from their end users and so the center of excellence accelerator will help our customers with best practices that we've learned over the years so yes we can support that type of visionary and strategic thinking for for you and your organization thank you Chris awesome thank you team I believe this question is referring to the Health Scan accelerator is this something that we can as platform owners perform our access to have the analysis at any time so in essence can we do a Health Scan on demand and access the accelerator at the time that the customer needs it yeah so our customers can do a Health Scan on demand typically our clients um are doing a Health Scan about once a month and then the impact experience that I shared the tech kpis page we are updating that uh the first week of every month for our customers and we're providing those recommendations but you can certainly run a health scan on demand and then if you wanted guidance on how to interpret that Health Scan um you would then you know request the health assessment accelerator and that's when somebody like Damien on that team would come in and help walk you through those findings amazing thank you Ryan can you share a little bit more about other accelerators that we have available and the key principles behind uh why we would wrap Concepts like this into an accelerator like why do we have accelerators as a feature of impact and what can we expect to see in the catalog yeah so you know what we thought what we when we were in our research phase and our customers said we need access to experts on demand like we need it in an episodic way you know that's really where we thought about the impact accelerator catalog as we mentioned before the impact Squad that's the team that's in their corner and their strategic and Technical by nature but they can't know everything and anything about the platform we have domain experts that you know we're in our office but they were not easily accessible to our customers and we said to ourselves how can we do that and that's where we came up with the impact accelerator catalog these accelerators are technical so Damien our our mem my colleague here he comes from the technical accelerator team where you'll see things like jump starts your operator your jumpstart your app engine jumpstart your upgrade jump start your virtual agent right so just to give you an example of like what this is is that it's not Hands-On keyboard right we provide advisory uh advisory services to our customers we want to teach them how to fish right so one of the main principles of impact is to you know not only help you in your time of need but level up your expertise at the same time and that's exactly what these particular accelerators was designed to do and we're going to walk your team through how to configure a virtual agent there's many different steps along the way sessions you can see here details on that um and so not only do we have technical accelerators we also have training accelerators as well so if you wanted let's say a training consultant to come in and look at your roadmap over the next 12 to 24 months and design a training Journey for your teams that's exactly what they'll do also too if if you want to get prepped for certification we have an accelerator that will help our customers get prepared for that certification exam but then also too we have strategic accelerators like technical roadmap reviews governance csdm okay these are all different types of accelerators and when we came to Market Tatiana I think we had like 10 accelerators in the entire package we're over 30 now accelerators for customers and and so that's that's just showing you the commitment that we have made in our customers who have committed to impact and you know it just shows that we're continually evolving the roadmap to deliver more of these you know my goal as a product manager is to have a couple hundred of these over the next couple years so you know stay tuned to uh seeing what we do in our next release in May yeah absolutely Ryan this is such an exciting space because we are continuously piloting and releasing new accelerators with every release with that Chris I would love to Pivot to you would you be able to share your experiences with any other additional accelerators you've consumed um besides the jumpstart your upgrade um jump start your upgrade was the only one that I've done so far actually that was the only one that I've done um and now I'm going through the that learning pathway that I mentioned before awesome fantastic um next question is for you Ryan is requesting a health scan something that customers do not have who have not purchased impact have access to so Health Scan is accessible to our customers that's a platform capability that um that they could they've been always been able to run the part that's unique for for our impact customers is that they actually have access to that Health assessment let me go back here to the actual catalog the health health assessment accelerators where our impact clients will get that expert that comes in and walks them through that particular Health Scan uh right here you can see here Health assessment session that's that's where you get you know the expert on demand to come in and walk you through those findings thank you cool thank you for that Ryan um Ryan would you be able to elaborate on the training and certification that is included with impact does this replace learning credits is it all on-demand training included and how many people can take advantage of this learning yeah so great question yeah I scratched a surface on the the training part of it because I wanted to make sure we got to the most important person on the call Chris here but yeah so in our training experiences that we have here with an impact not only do you get on-demand training and certification okay but you also receive a bucket of learning credits as a part of your subscription to to impact and those learning credits are currency that you can use for instructor-led courses for your team so what we heard from our customers is hey when we set up these these instructor-led courses sometimes members of the team can't make those due to scheduling so that's where we came up with the concept of well let's provide them on-demand training and access to those courses now depending upon your impact package it determines how many courses you have access to but I think we all know that there's foundations and fundamentals that are provided to our guided customers so you can you can consume all those courses in any training certifications at the end of those courses will be provided to you as well and then for our Advanced and total customers they have access to foundations fundamentals and Advanced Training and there's hundreds of courses that they they can choose from and they can consume them when when they have the time to do it but then also to be reinforced with an instructor that can come in and also lead a class as well awesome thank you Ryan oh I'm so excited to ask this next question um Ryan is impact only for itsm what about SPM Sam ham and itom and the rest of our product portfolio can you talk a little bit about that yes absolutely servicenow impact is in my opinion over the last three years being in this role I would say surface impact is the connective tissue across our entire platform where we have many different um product capabilities within specific workflows okay we sit over top of that and help our customers adopt those particular product capabilities in a very strategic way and help drive it so yes itsm um all I employee workflows customer workflows um you know our creator workflows all of it it can be supported by the servicenow impact team and the beauty of having an impact Squad is that you know if there is let's say a success architect that is really really strong in hrsd but the success architect that is aligned to the account is really really strong in itsm we can bring in that success architect that if you're doing an HR deployment we could bring in that success architect and help drive that deployment because they're better suited to do so and then when you're done with that deployment that a that HR success architect can roll off and then you get back to your original successive architect who was originally assigned to your account it's it's a beautiful thing that we're doing where we're bringing in experts depending upon the customers depending upon the capabilities they want to deliver and the business outcomes they need to achieve thank you Ryan um and doubling down on that theme how about recommendations on building custom applications is there anything in Impact that can help with custom development custom code creation part of the possible yeah when we were talking about the premium support experiences that our customers our impact customers receive again that's 24x7 support accelerated response times for p1s and p2s also to Advanced and total customers can file a custom code reviews with a technical support engineer not only do we have that where you know you you write some code you want to make sure that it's healthy and high performing we can have a technical support engineer actually help you review that code but we also have an impact accelerator called jumpstart your app engine so for our customers that are you know looking to do more Community Development and want to make sure that their developers are doing it in a healthy way they can also invoke that accelerator and have an expert come in and really kind of guide those developers in a proactive way and not be so reactive wonderful thank you so much Ryan um so we've got one more question here and folks I I do want to invite you if you have additional questions we're getting towards the bottom of the hour please go ahead and drop them in the Q a we'd love to answer them for you but one more here um is impact included as a part of being a platform owner or does it come at an additional cost for example walking platform owners through virtual agent implementation and all the support that comes there is this something that a customer can expect automatically or is impact a separate product yeah impact is a separate product and for our customers what we did when we went to Market is we have three packages guided advanced in total why we did that is we wanted to address specific customer needs in a variety of different packages depending upon what they wanted to achieve so our customers the majority of our customers have stepped in and are guided it's that premium support experience that they're looking for with 24x7 support but not only do they get that they get access to impact the digital experience they get access to on-demand training and certification they get access to a customer success manager and then when you level up to Advanced in total you get more and more entitlements you get an extended impact Squad you get access to advisory sessions developer support it really depends upon our clients needs and some of our clients are looking to just keep the lights on and leverage us in a way from a help desk perspective and then we have other clients that are really dreaming big about their investment in servicenow where they're looking to digitally connect their employees their customers their partners and a lot of times those projects those Transformations are are difficult for our customers to pull off on their own and those are the customers that we typically see purchase Advanced or total thank you Ryan so doubling down on that can a customer consume several accelerators at a time in parallel or is it just one at a time it depends upon the package and so and we also you know being a product team our customer feedback is precious to us and so we have um or we're considering expanding the concurrency but currently right now of accelerators at the same time we're currently right now a guided customer can leverage one accelerator at a time in advance in total can leverage two at a time but we're also looking at increasing that capacity because we're hearing from our customers they they want more and we don't want to prevent them from being successful so we're looking into that as we speak fantastic and it's all about meeting our customers where they're at right Ryan and the level of your maturity the size of your Coe the goal is to make sure that you are receiving as much support um as is uh productive for your organization and to make sure that it's not overwhelming um one more question about the initiative roadmap that you were just showing Ryan the business objectives roadmap that was being shown does it or can that link back to PPM within the platform can you synchronize those those two systems yeah currently today we are actually looking into that um I will I'll say that my peer on the team pradeep Bonzo who is our direct our senior director of inbound product management was the first product manager for SPM about seven years ago so we have been looking at actually looking into what that integration would look like and what value would it drive for our customers so that is something that we've heard from our listening post that we've set up to receive that customer feedback and that is definitely something that we're evaluating today all right Ryan you have answered every single question that has come in thank you so much yeah and and Tatiana I want to thank um Chris being our committed customer thank you so much for joining us here this morning to share your story and Damian thank you so much my friend for coming in and uh you know sharing how you supported Chris through that time of need everyone who joined um we do appreciate your attendance here and the questions uh you know we look forward to hopefully introducing you to impact and future discussions and thank you so much for your time and hope everyone has a great rest of their Thursdays thank you Ryan thank you for having me absolutely Chris take care thanks everyone