Getting Started! 3 Simple Steps to Integrate Microsoft Teams and ServiceNow!

In this article, you'll learn how to establish connection between ServiceNow and Microsoft. This is a requirement before you can enable any ServiceNow apps within Teams (Virtual Agent, Employee Center, etc.)

In future articles, we will walk-through enabling Employee Center on Teams.

Pre-Requisite	Details
ServiceNow Instance	Rome or above
Plugins	Microsoft Integrations - Core
Microsoft User/Role/Email	User: Give the user a name that helps you remember it’s for the ServiceNow Integration. In our example, we use the following: “NOWMSFT_Integration” Roles: Either “Global Administrator” or both “Teams Administrator” and “Application Administrator” roles Email: The email for the user you plan the integration fo. If you're testing things out with your own Azure instance, your email should look like the following: “@.onmicrosoft.com”.
ServiceNow User/Role/Email	User: Give the user a name that helps you remember it’s for the Microsoft Integration. In our example, we use the following: “NOWMSFT_Integration Role: Either “admin” OR “external_app_install_admin” Email: Use the email for the respective Microsoft User

Step	Preview of Step
Step 1: Select "Install Azure Apps" from Filter Navigator
Step 2: Click on the “Install” button next to Microsoft Teams
Step 3: Select either "Pick an Account" or “Use another account” that has been dedicated for the integration

Confirm "Successfully connected to Microsoft Azure"