[Music] thank you hey everyone it's Justin thank you for watching and welcome to my house that's Justin's house in this video it's time for service house tour highlights version 0303 2023 that's right and I've got more changes for you I've made some enhancements to my application and we're going to get started with a nice little episode summary in this episode you can expect up to or including um 13 well actually let me start there's 39 applications since our last video that we're going to cover of those 39 13 of them are new releases we're going to go through 20 highlights there's one fix out there for us and Five release notes fails so I've got some stats running on this content now let's scroll on down and take a look at our first batch we'll start with the release notes fails and knock those out of the way BT Incident Management integration job R patient trial study oversight service operations workspace Express list and service Channel Facilities Management All released those it's fails if you're wondering why you haven't seen before a release notes fail is where there's a release but there's no information about what's in the release you can see here great example version 1.09 minor release well what's minor about the release what changed why would we want to update that's what I mean they failed at putting in good release notes we won't pick on them I just want to call them out and say we're not going to talk about these because there's nothing to talk about we don't know what changed next up on the list we're going to go look at fixes there is only one fix that came out it's the I hope I'm saying this right tack a map or take a map it financial management itfm csdm compliant cost model had a small little fix not worth spending a lot of time on it but if you have it installed you may want to go look at it so let's jump into the good stuff here our new releases we're going to start with Beyond 20 sharewell migration this is beyond 20 shareable migration offering enabling a risk-free migration of sharewell service management and asset management to servicenow key features ensure continued compliance with Sox and foia data retention requirements continued access to Legacy data and bpc expertise in both sharewell and service now to ensure optimal customer outcomes and you can see there the technical features about incense problem knowledge and change records migrate all the record attachments as huge migrate sharewell journal entries and stores Legacy data separately so as not to pollute current metrics I don't have any pretty pictures on this one so we'll jump right to the next one which is going to be BT inventory management cmdb sync this is an easy and secure way for you to sync inventory from the BT system key features what I just said plus configurable frequency either in real time or agreed interval solution for Delta notifications based on the inventory updates for the specified tables and columns the cndb synchronization app allows customer to obtain a milestone extract of inventory for alignment with BT cmdb based on specified conditions we do have some pretty pictures for there there is a bond record uh looks like a bond record with a related list and transactions there is a dashboard a unified dashboard showing today's transaction State seven day transaction State polar State seven day polar State transaction Direction orphan requests got another view here of the btcm DB sync data sets you can see what that kind of looks like there and another one of the cndb activity logs um so the activity logs that are going on there and then it looks like I'm back to an integration form and what else I got I got a message so these are different messages coming in and this is back to the bond transaction that we started off with in the beginning so that's a pretty pictures for BT Inventory management cmdb sync we'll go to our next new application Cask HR Essentials employee Center to HR so the delivery service delivery offered offering powered by the services now platform that creates highly efficient automated HR workflows key features HR case management and agent workspace up to 10 HR Services HR Knowledge Management to knowledge bases HR employee Center portal reports and dashboards accelerated requirement workbooks and on the technical side profile HR profile data integration from your hris system no pretty pictures on that one we'll hop into our next one here cmmc nist 800 171 vendor compliance assessment comprehensive set of vendor questionnaires and templates for conducting vendors assessment manimated and mandated by the Department of Defense or DOD key features leverages the targeted client's current investment and service now allows the primary contractor to seamlessly integrate the pre-built content and template to send out the cmmc level questionnaire and document requests to all suppliers all content is designed around cmmc controls for level 1 and level two vendors can attest implementation upload evidence for the primary review primary contract non-compliance issues in the vendor risk module in service now and primary can request Professional Services if required to help with the implementation of controls to pass an external audit we do have some pictures on this one this is the portal of what your vendor would see if they're completing a questionnaire in the Vendor Portal this is a vendor risk assessment on the back end showing that it's been submitted to the vendor and this is a screenshot showing the ESS but templates and the vendor risk view cnnc level 1 and level two and we have the assessment metric types these are different questionnaires the questionnaire templates there's the menu showing policy and compliance exception questionnaires vendor risk and the questionnaired 10 puts and here is the app in the my company uh CMC even have in my company so this is what would show up if you're looking at it and trying to install it looks like and then we're back to the Vendor Portal there so some nice pictures and new release from uh security bricks Inc is one here release that next up it's going to be cyber sixth skill dark feed and following on seals Dark feed enrichment but the six Guild dark web iph domain URL taxi that is not full of words that I'm not really sure what it means let's go look at the key features powered by the broadest automated collection from the deep and dark web cyber sixth kill darkfeet is a feat of malicious indicators of compromise or iocs including domains URLs hashes and IP addresses iocs are automatically extracted and delivered in real time and it is actionable so service now customers will be able to receive and preemptually block items that threaten their organization directly from their servicenow dashboard you can see there this is in the threat intelligence and security incident response applications within servicenow let's take a look at the pictures there are some sources it looks like no taxi profiles Halo taxi and six Gill uh you know a taxi six Guild dark field that was like their stuff right there I'm not sure if Halo taxi is part of theirs here's a screenshot of the indicators of compromised dark web links compromise sites uh et cetera et cetera paste bin hashes let's see submit a request this is a support uh to get support on the application it looks like and then they're back to those uh taxi profiles so that is new and as I said the next one would be a fast follow this is the enrichment piece of this um know what's out there it says key features uh let's see by enriching iocs automatically in Rich servicenow iocs machine and machine via dark feed block threaten and Rich endpoint protection in real time from the servicenow dashboard and gain contextual and actionable insights with essential explanations of servicenow iocs I do have some screenshots on this one this was a configuration setting it up here is a list of the observables and then there is an observable they've opened up for what commerce.h.moktar.com and run a threat lookup so you can use six skill to run a threat lookup and then we're back to the configuration or setting up that application but there you go two new apps from six Gill limited cyber sixth scale dark feed was those next on our list employee experience I looked at this several times I'm not sure how to pronounce it the yay wayi why ioa I'm sure someone's going to Loop this and make fun of me but that's okay key features unified enterprise portal HR predefined Services service catalog Knowledge Management best practice Microsoft teams integration now mobile virtual agent conversations lifecycle events configuration and advanced workday integration technical features HCM Integrations mobile app configuration and virtual agent conversations I have no pretty pictures but this is the make work better with employee experience the yaa way I hope I'm saying that right by yaa Limited up next on our list Fujitsu Field Force Optimizer this is going to be functional features create schedule optimization profiles with customization tools assign execution orders that sounds bad uh select optimization Horizon assign quantitative values and schedule optimization you see there on the technical side we've got minimizing overtime and SLA breaches maximizing productivity and fitness of assignment prioritization of non-bandatory skills and preferred agents and what is this take field service management to a new level with unparalleled scheduling optimization we've got a little video here I'm not going to click on a video in my video but that is the new app from Fujitsu Services Limited up next is going to be two from GRC Templar Shield we'll open the first one here this is going to be evolving maturity accelerator key features a maturity assessment accelerator using the Miss cyber security framework 111 evolving cyber security maturity controls a new evolving methodology for assessment dashboards and reports ffiec categorization and Cat control objectives integrated reporting dashboards for domain and assessment factors so we do have some screenshots on this I start off with a dashboard there looks like an old dashboards I've got a list here of control objectives in the view for ffiec then I've got a risk assessment or two risk assessments one showing the assessment summary Tab and the other showing the I can't really read that it's right there in the middle but I'll zoom in and see what I can see later uh evolving this is a report ffiec cyber security verbing evolving maturity results I can't talk and then back to that dashboard so that's the pictures for this particular one from Templar Shield they had another one here for inherent risk and Baseline maturity uh so this is based on maturity assessment it looks like more assessments uh more of the same uh same technical features and key features not seeing integrated reporting dashboards for domain and assessment factors and everything else pretty much looks the same this is using the integrated risk management product I've got a smaller view of a dashboard and then a stacked application risk assessment view like the last one and a small review of the dashboard again so screenshots are kind of hard to read on this one if anybody's watching from Templar Shield um they're not really they're showing up to even blurry on this page but anyways new stuff from templarshield next on our new list is house insurance quote and enroll this is an integrated quote and enrollment solution to optimize for your business key features single online portal online quote management enrollment and renewals product catalog and comparison Network information guided service transactions FAQs and information security and Regulatory Compliance and compensation technical Futures are seamless CRM and third-party Integrations workflow and flow designer mobile experience virtual agent reporting and analytics let's take a look at the pictures here for this new app there's that portal before login there's that login page as I log in and then there's after logging in their landing page to start a group quote health insurance browse all plans it's a nice little portal view there this is a screen capture of the service now hiqe I don't know what that means but it looks like this looks like almost like we need to submit a ticket almost it's hard to read that one too on those screenshot this looks like some plans showing some plans they can select and come pair the different plans and a quote has been successfully submitted so you can quote summary for ABC Corp and let's see what else there's a screen capture of a dashboard showing some pretty graphics and we're back to the before login picture so that's a new app from enri health insurance quote and enroll next on our list is going to be Peak perform getting towards the bottom here slak-p SLK Peak perform servicenow connector uh delivers Peak business performance driven by actionable intelligence generated using various data produced by an Enterprise key features uh uses business intelligence provide Auto resolution to incident saving humongous manual hours to its customers I've never seen that before saving humongous manual hours um it's quite a claim this is a major release looks like the new release it might be a bin out already but let's take a look at the pictures uh incident form yeah I don't see anything unique on the incident form here other than the assignment group eliminate Q um okay so the system administrator is classifying the incident for auto resolution ticket processing is in progress sales order line cancellation and progress okay so we're looking at some uh automation on self-resolving incidents that's really interesting there's a list of incidents and there's an incident again can't cancel line 4.1 for so service order 71325 so you must be seeing that and then going and doing the cancellation uh and trading your little product there for Peak perform from SLA cost software pvt Limited uh last on our list but not the least sysdig did I say that right yes cyst did container vulnerability response this is a technical preview enables companies to run workloads confidently by providing a powerful container vulnerability scanning with contextualized information to provide prioritize the most critical vulnerabilities not a single blind spot no guesswork and just assisted container vulnerabilities into servicenow container vulnerability data model so container vulnerability management is an application and service now let's take a look at the screenshots there's the menu for configuring it I didn't mean to do that there is the vulnerability profile so this is actually configured integration you get a name instance API key Etc region and then there's a container vulnerable item with all of the fields redacted except for the source that's interesting um so no information there just a bunch of redactions but you can see what a container vulnerable item actually looks like and then we're back to the menu so that is the last new application in the servicenow store for this episode now we have 20 highlights that we want to cover let's take a look at those highlights absolute connector is first on our list let's see what happened with them oh my goodness version 1.0.04 patch fixes some bugs which we're interfering with the US data center customers from being able to execute Remote Management commands in particular reach scripts freeze unfreeze and unroll additionally a new logging verbosity property was added to enabled debug logging and the user mapping property is now being properly enforced so if you're using absolute connector got some pixes in there fixes not pixes fixes in there with that patch so you may want to take a look next on our list is best practice engine they had an update to version 5.2.35 let's see is now officially available new in the back end Ado integration view scan status sweet scans on-demand summary scan window indices for performance heavy tables and evaluate definition for field you can visit their website bpe Dash releases for additional details from the bravian Consulting team on best practice engine next on the list is book and pay book and pay how to update to version 3.1.1 and a booking portal was added so if you're interested in that booking portal you may want to update next is going to be Cloud guard Dome 9 upgraded version 2 setting in version 2 support for custom status mappings creation of tiled incidents mapped to existing incidents added compatibility to Utah Tokyo San Diego and Rome versions wow that's a lot and I have a feeling I missed another release notes fail look at that everybody same release notes as September 6 2022 all they've changed is looks like Quebec and Rome versions added compatibility and I can see Utah and Tokyo got out of there so I'm thinking that is the update there that's all they changed in this release notes um really really poor uh release notes there Cloud VAR team that's by checkpoint software Technologies Inc I'm going to go ahead and reclassify that one so my stats get updated while we're moving through the rest of these cloudworks had an update to version 2.2.4 this is going to support Microsoft Azure Cloud Discovery arm template consumption and simplified catalog creation AWS billing insights maintenance schedule business hours scheduling for cloud cost optimization that is the update from new rockets cloudworks application up next Digital Shadow security operations connector version 3 update application to use the new Searchlight API and bi-directional state and comment synchronization so that's due in that major release from digital Shadows the Digital Shadow Security operation connector next is going to be dock Works dock Works had an update to version 2.0.1 I have no version history here so let's scroll down to the release notes and we see features that were added Advanced field mapping allows mapping a document multiple tables or any custom requirement and HTML support they can map fields in HTML template and generate a document so that's what's new from new rockets and Doc works up next is going to be info bit notify got upgraded to version 1.15 and let's see uh oh yeah I thought this was funny too they've got the initial release November December and somehow they've rewound to February 2022 I think they just forgot to change that to February 2023 because this came out on February 28 2023 send voice message from incident send voice message from workflow and check message report from workflow so if you're using info bit notify got a couple of updates from the info bib team next on our list is going to be Henry again within reloan's small business loan management upgrade to 2.3.1 again I've got no history on my versions over there so let's scroll down to the release notes forgiveness calculation based on SBA guidelines new portal UI virtualagent topics GRC risk framework and dashboards and case types for inquiry dispute and modify a loan so that's what's new from the interview team on small business loan management next up it's going to be mandiant Advantage attack surface management version 1.0.1 yes it is not the first version the initial release was 1.0.0 not sure what that three means but in February they increase the accuracy of cmdb item matching thank you Mandy and team for that update next it's going to be recorded future for security incident response and threat intelligence added a new related list into security incident table called recorded future reference info table shows reference fragments Source name and Source URL related to the specific incident so that's what's new from recorded future in their new or in their updated security incident response and threat intelligence application next on the Highlight sale Point identity IQ for service catalog V2 new in this version or 2.4.22 separation of Duty hard and soft check search engine performance and scalability improvements and some stabilization and Bug fixes nice example of some good release notes there from the sale Point Technologies team up next is going to be service operations Express list app notice this is different from the express list that was in the release notes fails this is something I've never seen before but basically a back-end API store application for service operations workspace Express list going to version 0.0 0.4.4 new backend API app private so I'm guessing this is something that gets installed with the service operations workspace Express List application not app and node it isn't in it is an innovation lab offering so it's one of those from The servicenows Innovation lab next on the list is going to be software bill of materials upgraded to version 1.1.0 they fixed some a save action during the manual s-bomb document upload is addressed to not throw an error and enhance the cycle and DX parsing logic to consider that's the components of dependencies and address logic to avoid some s-bombs creating duplicate applications so some significant fixes there not just a little tiny fix this is also from The Innovation lab and upgraded to version 1.1.0 next from top desk they had an update to version 3.0.0 and a single UI is this the same thing nope it's new uh talk desk can be embedded within servicenow on a single user interface allowing agents to use servicenow as a single pane of glass and they're highlighting this as a major release for Tokyo San Diego and Rome so if you're using Talk desk from talk desk Inc that got a major release major update next up is going to be toolbox toolbox got an updated to version 1.0.6 and it includes the below new feature some plan jobs casual party and wellness that sounds like fun restricted records early interventions and referrals and payment configurations again another nice example as a release notes that let us know what changed in the application even though this is a lot minor release from the enable Labs PTY limited or toolbox application next is going to be the vivitart's data engagement platform uh let's see they went to version 1.2.8 and they've got not just new apps they've got new features new chart types they've improved a lot of stuff um some charts know how their data source locked into a specific table to ensure the chart is used properly and provides the best experience when building the chart but you can see all these other improvements no offense Vivid charts scene but that's a lot of stuff for me to say and I my voice would not make it through it all so I'm scrolling a little bit now we've got some fixes down here on issues and something with the rideac chart uh several other log several other issues and bugs were smashed I love bug smashing go smash those bugs all right that's version 1.2.8 from the Vivid Tarts team Vivid Tarts data engagement platform so if you're using that lots of good stuff in that particular update you may want to take a look next we're going to look at workload management this is from unify limited upgrading version 1.0.3 but they have notes in here for 1.0.8 so I am not sure but let's just say that we're gonna say this is the 1.0.8 even though the version is misaligned here um issue of proving the records via the portal missing scroll bar on the portal styling issue so it looks like a bug fix and several of the override I told reference qualifier yeah so we've got a good 10 to 12 different bugs that have been smashed I like that from the last app by the team there at unified limited upgrading to version 1.0.3 next is going to be zoom in zoom in had an upgraded version 7.0.1 case deflection analytics bug fixes for search filter analytics events and Swagger UI I don't know what Swagger UI is but I bet it's got some Swagger that's new from the zoom in and the zoom in software limited team last on our list number 20 coming in the ztap sync from zpat tap sync service now sync critical start Inc version 1.0.2 um this is for February 28 2023. all right simplify alert coalesce and reopening use correlation ID look this is supposed to be a bulleted list and somehow the store turns it into one line use correlation ID display to coalesce incidents instead of sysid reopen the same incident close in service now but open in z-tap deactivate parent comment copying and parent relations fix small bug design fixes move product et cetera et cetera you can see that um so nice little update or minor release from ztap sync by critical start Inc that is our last application let's scroll back up to the top here we did make some changes as we are going through there I think I removed a highlight and added another release notes fail so our final metrics for this March 3rd 2023 edition of servicenow store highlights 13 new releases 19 updates that were worth highlighting one small fix and six release notes fails that is it I hope you found this video helpful if you did please like please subscribe or share with somebody who you think might be interested in what's going on in the servicenow store and what got updated and what should I be paying attention to and do I need to update my application until next time don't forget to always be learning foreign [Music] foreign