• Would you like to introduce your Virtual Agent or Agent Chat to your customers?
• Are you looking for ways to increase case deflection using automation based on the content your users view?
• Would you like to improve your user satisfaction by engaging with Virtual Agent conversation or Agent Chat support at the right moment?

Proactive triggers can increase adoption of Virtual Agent by proactively sending context-specific messages to end users. Such messages can create a personalized experience for the end user. This can lead to a more seamless customer experiences and greater automation of case deflection.

Based on your feedback across our Community and Idea portal, we have started the journey to introduce new platform proactive engagement features in the Utah release.

Learn more on the documentation site

As always, your feedback and ideas help us build new capabilities to improve your business outcomes. Please post them in the Idea portal or the Community. Our team will be watching closely!