This video demonstrates how offline 
mode works in the ServiceNow mobile app.   When you're using the ServiceNow mobile app, 
it needs internet connectivity to access data   in your instance and send back any 
changes that you make to that data.   When you are onsite at your work location, 
you can access your company's Wi-Fi network.   But what happens when you're offsite? When 
you're offsite, you may run into situations   where the only wi-fi available is unsecure,
or you don't have the password to access   any secure wi-fi connections, or there's no 
wi-fi at all. In offline mode, the ServiceNow   mobile app lets you keep working when you lose 
internet access. Let's see this feature in action.   We're logged in as Ray, a Field Service Technician 
who frequently goes off-site on service calls.   I can't be sure if or when I will lose my wi-fi 
at a job site. I need to keep working and know   that my changes will be uploaded when I'm back 
online. Let's follow along to see how offline   mode enables this. When Rey arrives at a job site, a 
notification that we lost internet service appears   and the offline banner displays. We need 
to log some mileage for this work order. After submitting it, a notification that our 
offline action's been saved to the Outbox displays.   When we submit a change to 
a record in offline mode,   it's grayed-out and marked with the offline icon. When internet service is detected, we 
tap the notification which switches   the app from offline to online mode and 
syncs up our changes with the instance.   Another notification confirms that 
the offline sync was successful.   But what do you do if one or more changes in 
your outbox don't sync up with the instance?   We tap Offline and open the Outbox to view the items 
to be synced. In our example, we entered invalid   numbers. We resolve them and we're notified 
that our changes are successfully logged, and   our Outbox is empty. The cache on your device can 
be updated three ways. First, your administrator   can set up an incremental cache update that runs 
at set intervals. Second, the changes that you make   in offline mode are automatically added back to 
the cache. And third, you can manually download the   cache anytime. The data you download when you use 
this feature is based on what the administrator   has configured for offline use. This fixed, limited 
dataset from the applications you can access is   saved into a cache on your mobile device. By 
default, the cache expires in 48 hours. This   means you must connect to the internet and upload 
the changes stored in your cache before it expires.   Otherwise, these changes will be lost. You can 
also manually enable and disable offline mode   in the Settings option. This means that the 
app will not look for an internet connection   when you have enabled offline mode. Turn offline 
mode off when you want to access the internet.   Administrators can configure the 
cache expiration time, as well as   other offline properties, in 
the system properties list. For more information, see our product 
documentation or knowledge base. Or   ask a question in the ServiceNow community.