Utility Script for Incident Creation periodically

Script Include:

var DataGenerator = Class.create();

DataGenerator.prototype = {

var type = ['reassign1','reassign2','close2','close3','close10','breach', 'reopen', 'other'];

var type1 = Math.floor((Math.random() * type.length));

this.category = ['inquiry','software','hardware','network','database'];

this.channel = ['chat','email','phone','self-service','virtual_agent','walk-in','monitoring'];

this.state = [1,2,3,6,7,8];

this.close_code = ['Duplicate','Known error','No resolution provided','Resolved by caller','Resolved by change','Resolved by problem','Resolved by request','Solution provided','Workaround provided','User error'];

this.close_notes = ['Duplicate','Known error','No resolution provided','Resolved by caller','Resolved by change','Resolved by problem','Resolved by request','Solution provided','Workaround provided','User error'];

"business_service":"57ed1b00dbc7ff408606f2131f96194f",

"cmdb_ci" : "0aa9e40d3790200044e0bfc8bcbe5df2",

"service_offering":"5cf56f8cdbc7ff408606f2131f961918",

"assignment_group":"d625dccec0a8016700a222a0f7900d06",

"short_description" : ["Users are not able to access the application","The HDMI port on my PC stopped working","Application is down"],

"description": ["Users are not able to access the application","The HDMI port on my PC stopped working","Application is down"],

"business_service":"57ed1b00dbc7ff408606f2131f96194f",

"cmdb_ci" : "0aa9e40d3790200044e0bfc8bcbe5df2",

"service_offering":"5cf56f8cdbc7ff408606f2131f961918",

"assignment_group":"d625dccec0a8016700a222a0f7900d06",

"short_description" : ["Users are not able to access the application","The HDMI port on my PC stopped working","Application is down"],

"description": ["Users are not able to access the application","The HDMI port on my PC stopped working","Application is down"],

"business_service":"57ed1b00dbc7ff408606f2131f96194f",

"cmdb_ci" : "0aa9e40d3790200044e0bfc8bcbe5df2",

"service_offering":"5cf56f8cdbc7ff408606f2131f961918",

"assignment_group":"d625dccec0a8016700a222a0f7900d06",

"short_description" : ["Users are not able to access the application","The HDMI port on my PC stopped working","Application is down"],

"description": ["Users are not able to access the application","The HDMI port on my PC stopped working","Application is down"],

var json = JSON.stringify(jsonOBJ);

var jsonObj = jsonOBJ[Math.floor(Math.random() * jsonOBJ.length)];

var group = jsonObj["assignment_group"];

var grMember = new GlideRecord('sys_user_grmember');

grMember.addEncodedQuery('group=' + group);

while (grMember.next()) {

mem.push(grMember.user.toString());

var createdBy = this.getCaller();

var updatedBy = this.getCaller();

var inccount = tickets+Math.floor((Math.random() * 30) + 1);

var surveyID = '87186844d7211100158ba6859e610378';

incCreation :function(jsonObj,createdOn, createdBy, updatedBy, type){

gs.print('JSON-- ' + jsonObj);

var inc = new GlideRecord('incident');

inc.business_service = jsonObj["business_service"];

inc.cmdb_ci = jsonObj["cmdb_ci"];

inc.service_offering = jsonObj["service_offering"];

var cat1 = Math.floor((Math.random() * this.category.length));

inc.category = jsonObj["category"] || this.category[cat1];

var imp1 = Math.floor((Math.random() * this.impact.length));

inc.impact = jsonObj["impact"] || this.impact[imp1];

var urg1 = Math.floor((Math.random() * this.urgency.length));

inc.urgency = jsonObj["urgency"] || this.urgency[urg1];

inc.assignment_group = jsonObj["assignment_group"];

var assn1 = Math.floor((Math.random() * this.assigned_to.length));

inc.assigned_to = this.assigned_to[assn1];

var sd1 = jsonObj["short_description"];

var sd2 = Math.floor((Math.random() * sd1.length));

inc.short_description = sd1[sd2];

var desc1 = jsonObj["description"];

var desc2 = Math.floor((Math.random() * desc1.length));

inc.description = desc1[desc2];

var con1 = Math.floor((Math.random() * this.contact_type.length));

inc.contact_type = jsonObj["contact_type"] || this.contact_type[con1];

inc.caller_id = createdBy;

inc.sys_created_on = createdOn;

inc.sys_created_by = createdBy;

inc.opened_at = createdOn;

inc.opened_by = createdBy;

inc.sys_updated_on = createdOn;

inc.sys_updated_by = updatedBy;

// var assn1 = Math.floor((Math.random() * this.assigned_to.length));

// inc.assigned_to = this.assigned_to[assn1];

//inc.incident_state = 2;

var tic = new GlideRecord('u_tickets');

tic.u_task_type = inc.sys_id;

tic.u_status = 'initiated';

tic.u_payload = JSON.stringify(jsonObj);

tic.u_caller = createdBy;

tic.sys_created_on = createdOn;

tic.sys_created_by = createdBy;

tic.sys_updated_on = createdOn;

tic.sys_updated_by = updatedBy;

var temp = new GlideRecord('sys_user');

temp.addEncodedQuery('active=trueemail!=NULL');

user.push(temp.sys_id.toString());

var caller = Math.floor((Math.random() * user.length));

var userID = user[caller];

calcStartDate : function(incr){

inc_start_date = days - (interval*incr);

gdt = new GlideDateTime();

gdt.addDays(-1 * inc_start_date);

calcTypes : function(inccount){

gs.print("inside"+inccount);

gs.print(Math.floor(inccount*reassign1f));

res["reassign1"]= Math.floor(inccount*reassign1f);

res["reassign2"]= Math.floor(inccount*reassign2f);

res["close2"]= Math.floor(inccount*close2f);

res["close3"]= Math.floor(inccount*close3f);

res["close10"]= Math.floor(inccount*close10f);

res["breach"]= Math.floor(inccount*breachf);

res["reopen"]= Math.floor(inccount*reopenf);

res["other"] = inccount - Math.floor(inccount*reassign1f) - Math.floor(inccount*reassign2f) - Math.floor(inccount*close2f) - Math.floor(inccount*close3f) - Math.floor(inccount*breachf) - Math.floor(inccount*close10f)-Math.floor(inccount*reopenf);

var iter = (days/interval)-1;

var sdate = this.calcStartDate(i);

var robj = this.calcTypes(inccount);

gs.print(JSON.stringify(robj));

var reassign1Count = robj["reassign1"];

gs.print('ReassiCount1-- ' + reassign1Count);

for(var j=0; j<reassign1Count; j++)

var callerID = this.getCaller();

var updatedBY = this.getCaller();

this.reassign1(sdate,callerID,updatedBY);

var reassign2Count = robj["reassign2"];

gs.print('ReassiCount2-- ' + reassign2Count);

for(var k=0; k<reassign2Count; k++)

callerID = this.getCaller();

updatedBY = this.getCaller();

this.reassign2(sdate,callerID,updatedBY);

var close2Count = robj["close2"];

gs.print('CloseCount2-- ' + close2Count);

for(var l=0; l<close2Count; l++)

callerID = this.getCaller();

updatedBY = this.getCaller();

var closeInc2 = this.close2(sdate,callerID,updatedBY);

this.triggerSurvey(surveyID,callerID);

var close3Count = robj["close3"];

gs.print('CloseCount3-- ' + close3Count);

for(var m=0; m<close3Count; m++)

callerID = this.getCaller();

updatedBY = this.getCaller();

this.close3(sdate,callerID,updatedBY);

this.triggerSurvey(surveyID,callerID);

var close10Count = robj["close10"];

gs.print('CloseCount10-- ' + close10Count);

for(var n=0; n<close10Count; n++)

callerID = this.getCaller();

updatedBY = this.getCaller();

this.close10(sdate,callerID,updatedBY);

this.triggerSurvey(surveyID,callerID);

var otherCount = robj["other"];

gs.print('OtherCount-- ' + otherCount);

for(var p=0; p<otherCount; p++)

callerID = this.getCaller();

updatedBY = this.getCaller();

this.other(sdate,callerID,updatedBY);

reassign1: function(sdate,callerID,updatedBY){

var incRec = this.incCreation(jsonObj,sdate, callerID,updatedBY,'reassign1');

gs.print('IncidentRec ' + incRec);

incRec.assignment_group = 'ddf44252d7133100816403548e61035e';

incRec.assigned_to = '0d5b61dfc0a8026601c8e80d8bb57f6e';

incRec.reassignment_count = 1;

incRec.opened_at = sdate;

incRec.sys_created_on = sdate;

incRec.sys_updated_on = new GlideDateTime();

incRec.sys_updated_by = updatedBY;

reassign2: function(sdate,callerID,updatedBY){

var incRec2 = this.incCreation(jsonObj,sdate, callerID,updatedBY,'reassign2');

gs.print('IncidentRec2 ' + incRec2);

incRec2.assignment_group = 'ddf44252d7133100816403548e61035e';

incRec2.assigned_to = '0d5b61dfc0a8026601c8e80d8bb57f6e';

incRec2.reassignment_count = 2;

incRec2.opened_at = sdate;

incRec2.sys_created_on = sdate;

incRec2.sys_updated_on = new GlideDateTime();

incRec2.sys_updated_by = updatedBY;

close2: function(sdate,callerID,updatedBY){

var incRec3 = this.incCreation(jsonObj,sdate, callerID,updatedBY,'close2');

gs.print('IncidentRec3 ' + incRec3);

var cc = Math.floor((Math.random() * this.close_code.length));

var cc1 = this.close_code[cc];

var cn = Math.floor((Math.random() * this.close_notes.length));

var cn1 = this.close_notes[cn];

incRec3.opened_at = sdate;

incRec3.sys_created_on = sdate;

incRec3.close_code = jsonObj["close_code"] || cc1;

incRec3.close_notes = jsonObj["close_notes"] || cn1;

incRec3.resolved_at = new GlideDateTime();

incRec3.resolved_by = updatedBY;

incRec3.sys_updated_on = new GlideDateTime();

incRec3.sys_updated_by = updatedBY;

incRec3.closed_at = new GlideDateTime();

incRec3.closed_by = updatedBY;

close3: function(sdate,callerID,updatedBY){

var incRec4 = this.incCreation(jsonObj,sdate, callerID,updatedBY, 'close3');

gs.print('IncidentRec4 ' + incRec4);

var cc = Math.floor((Math.random() * this.close_code.length));

var cc1 = this.close_code[cc];

var cn = Math.floor((Math.random() * this.close_notes.length));

var cn1 = this.close_notes[cn];

incRec4.opened_at = sdate;

incRec4.sys_created_on = sdate;

incRec4.close_code = jsonObj["close_code"] || cc1;

incRec4.close_notes = jsonObj["close_notes"] || cn1;

incRec4.resolved_at = new GlideDateTime();

incRec4.resolved_by = updatedBY;

incRec4.sys_updated_on = new GlideDateTime();

incRec4.sys_updated_by = updatedBY;

incRec4.closed_at = new GlideDateTime();

incRec4.closed_by = updatedBY;

close10: function(sdate,callerID,updatedBY){

var incRec5 = this.incCreation(jsonObj,sdate, callerID,updatedBY,'close10');

gs.print('IncidentRec5 ' + incRec5);

var cc = Math.floor((Math.random() * this.close_code.length));

var cc1 = this.close_code[cc];

var cn = Math.floor((Math.random() * this.close_notes.length));

var cn1 = this.close_notes[cn];

incRec5.opened_at = sdate;

incRec5.sys_created_on = sdate;

incRec5.close_code = jsonObj["close_code"] || cc1;

incRec5.close_notes = jsonObj["close_notes"] || cn1;

incRec5.resolved_at = new GlideDateTime();

incRec5.resolved_by = updatedBY;

incRec5.sys_updated_on = new GlideDateTime();

incRec5.sys_updated_by = updatedBY;

incRec5.closed_at = new GlideDateTime();

incRec5.closed_by = updatedBY;

other: function(sdate,callerID,updatedBY){

var incRec = this.incCreation(jsonObj,sdate, callerID,updatedBY,'other');

incClosure : function(incSysID){

var inc = new GlideRecord('incident');

inc.addQuery('sys_id',incSysID);

var cc = Math.floor((Math.random() * this.close_code.length));

var cc1 = this.close_code[cc];

inc.close_code = jsonObj["close_code"] || cc1;

var cn = Math.floor((Math.random() * this.close_notes.length));

var cn1 = this.close_notes[cn];

inc.close_notes = jsonObj["close_notes"] || cn1;

inc.resolved_at = new GlideDateTime();

inc.sys_updated_on = new GlideDateTime();

triggerSurvey : function(surveyID,callerID)

var grSurvey = new GlideRecord("asmt_metric_type");

if (grSurvey.get(surveyID)) {

if (grSurvey.schedule_type == 'on_demand' &&

grSurvey.evaluation_method == 'survey' &&

grSurvey.publish_state != "draft" &&

new AssessmentUtils().hasSurveyQuestions(grSurvey)) {

new SNC.AssessmentCreation().createAssessments(surveyID, '', callerID);

var incSurvey = new GlideRecord('incident');

incSurvey.addQuery('caller_id',callerID);

//var rec = incSurvey.sys_id;

var ticRec = new GlideRecord('u_tickets');

ticRec.addEncodedQuery('u_typeINclose2,close3,close10');

ticRec.addQuery('u_caller',callerID);

ticRec.u_survey_triggered = true;

incUpdate : function(incSysID){

var inc = new GlideRecord('incident');

inc.addQuery('sys_id',incSysID);

Calling Script Include through script:

var interval = 5;

var surveyID = '87186844d7211100158ba6859e610378';var createdOn = new global.DataGenerator().calcStartDate(incr);var createdBy = new global.DataGenerator().getCaller();var updatedBy = new global.DataGenerator().getCaller();var openedAt = new global.DataGenerator().calcStartDate(incr);var updatedOn = new global.DataGenerator().calcStartDate(incr);var type = ['reassign1','reassign2','close2','close3','close10','breach', 'reopen', 'other'];var type1 = Math.floor((Math.random() * type.length));var type2 = type[type1];var test = new global.DataGenerator();test.calcIter();// }

// }