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Leveraging AI Chatbots for Quick Solutions: A ServiceNow CMA's Perspective

Import · Feb 15, 2023 · video

[Music] my mindset over the past month of playing with this has has changed drastically the first time I engaged with the bot I asked a few things and it was interesting I asked if you said style things and he gave me some okay answers not great not not terrible so my impression then was um it's cool it's not gonna it's not gonna help you much um after a month of learning how to talk to the bot properly my stance has changed now and it's actually um use it use it for anything you're not sure of use it for anything you can't remember but just remember that it doesn't know what best practice is and you will still need to go and validate whatever approach it gives you I would also say that any piece of code that this produces is not suitable for a production environment unless it's been thoroughly tested thoroughly reviewed you know one of the other biases that I've noticed in the code it producers is it doesn't hand it doesn't like to to deal with um sad path right happy past sad path coding have your path is here everything's present let's go down this path to achieve a result sad path is oh something's missing somewhere in the chain let's you know handle it in some way shape or form um so with that being said uh I think as a as a way to reinforce knowledge learn something new um give you a foundation I think this is an incredible tool to any developer any administrator essentially any business user who is interested in not just servicenow but but any platform I was using it yesterday to get me some crazy complex Excel formula to get data in a certain way that I wanted to and it saved me hours actually hours of scraping through the docs for it foreign [Music]

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