To add the video in Knowledge Article, we can use the following 2 methods in Article Body Field:

In the Article Body field there is an “Insert/Modify Link” option to attach a link to a video or any other URL which you want to add as a part of KA.

Clicking on “Insert/Modify Link” option a dialog box will open where you can add the URL and Text.

Another way of adding the Video to the KA is by “Insert/Modify Video” option. There are 3 different types to add a video in article:

• Video Library
• URL
• Attachment

i. Type: Video Library

• List of videos stored in the db_video table can be reused.
• Supported file types: .webm, .mov, .mp4

Steps to add video:

• Select Type as Video Library, you can either select the existing video or you can add the new video by clicking on the New button.

• Select the video you want to upload, and click on the upload button. This will upload the video in the “db_video” table which will be available and can be uploaded in the future Knowledge Articles.

ii. Type: Attachment

• We can upload any video from our computer into the article.
• Videos available in the current record only

Steps to add video:

• Select Type as Attachment, you can choose the video you want to add as an attachment in the Knowledge Article by clicking on the Attach Button.
• Once the video is attached click on OK. This will close the dialog box and the video will be added as an Attachment to the Knowledge Article.

1. In Insert/Modify Video – Type as URL: Adding the video from the URL, will give the black screen for video.
2. Insert/Modify Video – Type as Video Library or Attachment: Currently, .avi files are not supported to be added in the Knowledge Article