Working with Employee Notifications in ServiceNow (San Diego) | ServiceNow Tutorials
foreign [Music] and I am a technical consultant here at Glide fast today we are going to discuss notifications particularly have you seen the pretty ones that have been introduced since the San Diego release these are customer facing and the look and feel is so much prettier than the older versions today we will go through updating these notifications and making them more aligned to your customer branding but use the out of the box ones as a foundation so let's get started navigate to system notification notifications look up and open the incident was opened notification record under the what it will contain tab we have the email body defined but the real magic happens within the email template click on the preview icon and hit open record to open the employee notification template the template is located in the employee experience Foundation scope let's go back to the main window and change our scope back to the email template and let's refresh the page our changes would need to be made on the employee notification layout email layout to update the now logo you simply click on the image and then click the insert slash edit image button you could either add an attachment from your local device or choose an existing image from the image Library for the purpose of the demo let me choose an image from the image library and hit save now all I need to do is resize the logo which Best Suits the layout next we update the background color to change the background color we will need to update the HTML source code so we go to source code and the line of code we are looking for is going to be background color this is the color we are using currently the background color here is applied to different rows so if I try to look up this particular color you will see it is used in several rows what I will do is replace all of these with a different color let's do red to replace all at the same time you could start with clicking shift control R and then specify what you need to change so I will enter the hex code for the current color hit enter and now the hex code of the color I want to change to hit OK and we are done to see the end results navigate back to the main notification record refresh if needed and hit the preview notification button on the top right here's what our email looks like now that was all for today thank you for watching [Music]
https://www.youtube.com/watch?v=VAsb0CXXecc