We're using our in-platform product, ServiceNow Process Optimization, to find and fix bottlenecks and pain points across our company. Explore what we uncovered and what we're doing to boost productivity and drive better outcomes, one process at a time.

Here is an e-book with more details,

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/ebook...