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CI matching rule is showing as blank in Discovered Items

Import · Feb 02, 2023 · article

When looking at discovered items, the “State” is showing as “Matched” but CI matching rule is blank.

Anthony43_0-1675363990268.png

The WHY

  • VR fails to find Discovered item by Source ID
  • VR fails to find a CI match by CI lookup rules
  • IRE does find a CI match VI CI Identifier
  • State of Matched is hardcoded in a script include when a CI returned from the isn’t in a class of incomplete_ip, unclassed_hardware or unmatched_ci
  • Because the CI Identifier are not CI Lookup rules, we can’t store or display the CI Identifier on the Discovered Item

View original source

https://www.servicenow.com/community/secops-articles/ci-matching-rule-is-showing-as-blank-in-discovered-items/ta-p/2466996