[Music] foreign [Music] it's Justin thank you for watching and welcome to my house that's Justin's house in this video I've got another Tokyo feature for you and it has to do with Knowledge Management Knowledge Management is one of those applications that spans the platform almost every single offering that servicenow offers usually has some kind of knowledge component whether that's internal um just to the team that's using the application external to your users within the organization or even external to your customers or someone in a portal so basically the new feature that was released with uh Tokyo is the ability to enable or disable the the ability so the ability to enable or disable the ability to rate articles or Mark articles as helpful or not helpful for a particular knowledge base before I show you how we used to do this let me show you a knowledge article in the portal I'm an employee Center and you can see I've got a nice knowledge article with headers I've got a little section for an email kind of call that separately and look at this right here these two things on the bottom rate this article and Mark it as helpful these are actions people can take to say yes this article is helpful or this is a piece of junk article someone needs to go look at it now there's another property in here that can automatically create a task for somebody usually the person who authored the article when one of these is interacted with so if someone marks it is not helpful create a feedback task if something is got a low rating create a feedback task even commenting but commenting is not what we're talking about in this video so that's the functionality we're talking about enabling or disabling and the way that we used to do this is with the system property so let's hop over to system properties I'm going to go over system proper assist underscore properties dot list that takes me to all the system properties in the entire platform not just for a particular application and I happen to know that the two settings that I need to show you are have the word underscore rating in them and when it relates to knowledge and I'll show them to you right here there's the knowledge star underscore show underscore score star underscore rating rolls and then just plain and then you've got this yes no or YN just below that this is what we used to do when we're implementing with a customer like whoa whoa whoa whoa whoa we're not ready for feedback on our knowledge articles yet is typically one case the other one is usually hey this is stuff that is like mandatory that's a policy or something people need to see this we don't care what their feedback is because it's already gone through an approval and it needs to be out there right knowledge isn't just used for Knowledge Management the typical itsm or ITIL flavor of knowledge so these were where we could come in and set this to false um this particular setting right here shows star rating and then it wouldn't show that rating for people to one to five stars same for the yes no that's Market as helpful yes no if we mark it as false it wouldn't show up but that would be system-wide for all the knowledge bases so what Tokyo gave us is the ability to do that just for a particular knowledge base so let's hop over there I've got on my left hand side here all of my articles my ownership groups my feedback management my knowledge blocks there's my knowledge basis so if I open a particular knowledge base let's stick with my it example here we'll open up the it knowledge base now I'm going to have a setting to enable or disable those ratings or the Mark is helpful or not and it's as simple as these check boxes right here these are the two that I want you to pay attention to disable rating or disable Mark is helpful so let's take a look at that without one this was the it phishing scams right so that's probably probably in the it one here let's just make sure before we change this I'm just going to search for phishing hit enter and yeah where where what are the phishing scams and how can I avoid them is what are the fishing scams and how can I avoid them so let's go ahead and disable the rating and disable Mark as helpful on the knowledge base level not touching that system property and then I'll come over here and we'll just refresh this page and we'll watch what happens to this helpful yes no or rate this article with the five stars so I'll scroll back down after refreshing and look at that it is gone it is no longer showing for this knowledge article because this knowledge article is in the knowledge base that we change that property for on this particular knowledge base that's it that's the new Tokyo feature it looks really simple but it's something that a lot of people wanted a lot of people needed and look how easy it is to use I hope you found this video helpful if you did please like Please Subscribe or share with somebody who you think might want more control over their knowledge bases and their knowledge articles in service now now and until next time don't forget to always be learning [Music]