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How to Integrate ServiceNow Virtual Agent with ChatGPT

Import · Jan 21, 2023 · article

With all the hype around ChatGPT, I asked myself: "for sure we could take benefit of using ChatGPT inside ServiceNow"! And I think I'm right!

Imagine all the possible scenarios around getting support on hardware or applications:

  • You need support to solve an issue in your laptop
  • You need to know how to write that SQL query and you need that answer very fast
  • You want to know how to write that strange excel formula
  • etc

So I decided to record a small video to give you all the necessary details on how to perform that integration.

Kudos to @hugogomes for recording a video showing how to connect to ChatGPT API.

Please let me know if you have questions or suggestions around this topic!

https://youtu.be/MdvBdEYj024

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https://www.servicenow.com/community/now-platform-articles/how-to-integrate-servicenow-virtual-agent-with-chatgpt/ta-p/2450301