This blog post is adapted from a recent episode of the Accelerate podcast series called “Impact Accelerators”. If you’re interested in listening to the episode, you can find it at the links below:

Apple Podcasts

Spotify

Helping your organization navigate digital transformation can be a big challenge that raises a lot of questions. Where should you start? What’s the next step? How can you get the most from your investment in the digital tools you need? How can you get up and running quickly—and keep operating at peak performance?

ServiceNow Impact is designed to help you answer those and other vital questions. Built on the Now Platform, ServiceNow Impact helps customers realize value faster across their business with proactive insights, prescriptive guidance, tailored training and recommendations, and premium technical support and tools. Maybe you don’t have the needed expertise in-house. Or maybe a one-size-fits-all approach just won’t work for the challenges you face. Impact can help you shorten the timeline between implementing a ServiceNow solution and realizing its benefits—in a way that makes sense for your specific needs.

That’s the 10,000-foot definition. Let’s zoom in for a closer look at how Impact works and how it helps you maximize the return from your ServiceNow investment. To do that, we’ll need to learn more about the Accelerators available with Impact.

Hitting the accelerator on time-to-value

Accelerators are designed to do exactly what their name implies: accelerate your time-to-value. They’re human-led, fixed-scope engagements that provide customized guidance in areas such as leading practices, product adoption, and keeping your ServiceNow current and healthy. Impact currently offers around 30 different accelerators designed to help you wherever you are in your ServiceNow journey.

Two types of accelerators—Jumpstarts and TuneUps—can illustrate just how Impact adds value at different points. Jumpstarts can help you get up and running faster with a certain product or application by connecting you with a ServiceNow expert through a one-on-one coaching session. For example, you can initiate a jumpstart for AI search, upgrades, virtual agent, automated testing, and app engine. Tuneups are designed to keep your ServiceNow instance running as it should. They help you fine-tune the performance in areas such as the CMDB, virtual agent, and security.

Making it easier to take the first step

Getting started with an accelerator is easy. Impact customers can access the accelerator catalog through the Impact Digital experience. You can either search for a specific accelerator or browse the lineup of accelerators that are currently available.

The fun really begins after you request the accelerator you want. Your request gets routed to your Customer Success Manager. That person reviews and approves your request and starts assigning resources. Here’s how the process works with jumpstarts and tuneups.

• Setup and assessment - A ServiceNow technical consultant clones your ServiceNow instance, installs the applicable plugins, and configures the instance based on the accelerator you requested.
• Coaching session - In this remote session, the technical consultant walks you through the temporary instance to show how they set up and configured the new application. They then demo the instance using your data.
• Handover - Then it’s your turn. After that coaching session, you’ll get access to the temporary cloned instance for your own testing and evaluation, along with the coaching session presentation deck and any other associated resources and implementation guides. You can also contact the technical consultant for 30 days to schedule another session and get answers to any questions that arise.

An ongoing approach to value realization

You may use some accelerators only once. But others can keep adding value throughout your ServiceNow journey. The Health Assessment is a great example. This accelerator gives you a detailed scorecard of your instance’s health, and the coaching session can show you where your instance may not align with leading practices. You’ll also get recommendations on specific actions to take. The Jumpstart Your Upgrade accelerator works in a similar way. It highlights areas of potential upgrade risk and gives you a temporary instance for you to explore new features and capabilities and try them out for yourself. So, it may make sense to use those accelerators on a regular basis.

Guidance to help you answer “What’s next?”

We’ve already discussed how you can find accelerators yourself. But sometimes, you may not know exactly what you’re looking for. Within the Impact Digital Experience, you can access personalized recommendations based on your specific situation.

The bottom-line

At ServiceNow, we’ve found that Impact accelerates results on average by 20%. And Impact amplifies a customer’s ServiceNow expertise, delivering on average about 10% in people savings.

Ready to see how Impact can make a measurable difference in your deployment of ServiceNow? You can get started here.