What Is a ServiceNow Knowledge Graph? | WDF Series (Episode 4)
ServiceNow Dev Program
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Oct 30, 2026
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video
Your fabric tables holds all data and every table is sealed off from the others. But how do you relate these gigantic amount of data? A knowledge graph is where those connections are written down. It's a map of relationship for all the records you stored. Three pieces that works: Ontology defines what kinds of things exist, taxonomy places them in your hierarchy, and metadata describes the properties that make each one meaningful. We place all these together and it empowers your AI agent to traverse and understand your data instead of just querying it out. Karteek and Sujan get into why Knowledge graph can be the difference maker between an agent that reads one page at a time and an agent that can see, how everything connects. Read the full breakdown: https://www.servicenow.com/community/developer-advocate-blog/workflow-data-fabric-connect-contextualize-control-your/ba-p/3603570
https://www.youtube.com/watch?v=TLiFFmyaTR4