Most accessibility conversations start with permanent disability — a wheelchair, blindness, a specific diagnosis — and that’s a necessary conversation. But it leaves out where most of us will actually meet disability first: temporarily or situationally, on an ordinary Tuesday. A ServiceNow colleague’s recovery from a serious car accident, paired with a candid conversation with Eamon McErlean on what leadership and product design owe to people whose needs change without warning, makes the case for building accessibility as infrastructure — not a policy you reach for once, but something that’s already there when someone needs it.