Here's a first look at Conversational Playbooks in the ServiceNow Brazil release. Sai, the PM for Playbooks, shows how a user asks for help in chat and the right Playbook opens in the canvas, already tied to the record. What's in this video? - A user types an intent like "help me with the root cause analysis of this incident," and it's matched against all available skills, including Playbooks. - The matching Playbook and its parent record (here, an incident) open together in the canvas. - The user can work through the Playbook in the interactive view or just chat, for example typing "that looks good to me" instead of clicking a button. - Every action in the Playbook is posted back into the chat, so there's an audit trail. Clipped from the Playbooks episode of the Developer Passport: Brazil series. Features shown are forward-looking and subject to change. #ServiceNow #Playbooks #AgenticAI #ConversationalAI #ServiceNowDeveloper