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Process Mining in Minutes - Minute 28: Manufacturing Quality Complaint and Investigation

New article articles in ServiceNow Community · Oct 12, 2026 · article

Welcome to Process Mining in Minutes , a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome and built around how Process Mining actually gets used in the real world.

 

Product complaints erode your core KPIs, and the biggest cost is often the rework nobody sees. Cases circle back through investigation while the reason sits buried in free text notes. Process Mining makes that friction visible so quality teams know what to fix first.Product complaints erode your core KPIs, and the biggest cost is often the rework nobody sees. Cases circle back through investigation while the reason sits buried in free text notes. Process Mining makes that friction visible so quality teams know what to fix first.

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https://www.servicenow.com/community/process-mining-blog/process-mining-in-minutes-minute-28-manufacturing-quality/ba-p/3609511