What's New in Brazil Q3 '26 for CSM: Web-Embeddable portal playbooks are often used to enable self-service on a company's own website, either B2B or B2C. This example shows a claims case submission to report a damaged package or stolen package on the desktop view and the run-time experience on mobile. As of Brazil 2026, the new enhancement makes this existing feature mobile adaptive and also available in 3 UI layouts: Vertical Stacked, Vertical Focused, and Horizontal. Community resource on Web Embeddables: https://www.servicenow.com/community/csm-articles/web-embeddables-overview/ta-p/3472390 Web Embeddables youtube video: https://youtu.be/RrI9yQ38xwk?si=WH27ybGgg--z-WmC